TJ 3619510

Service and Parts Business
Technical Journal
TITLE:
Cannot lock/unlock vehicle with remote control key
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36195.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2022-03-28
2022-04-29
FUNC DESC:
FUNC GROUP:
Access (central looking &
remote)
3666
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“Right first time in Time”
Attachment
File Name
Backup Position SPA.JPG
Backup position XC4&C40.JPG
Mechanical location.jpg
File Size
0.0517 MB
0.0454 MB
0.0217 MB
DESCRIPTION:
If experiencing the below described symptoms, please see advice under “Service”.
Symptoms:
1. Cannot Lock/unlock vehicle with the “RCK”, but vehicle can be unlocked with the mechanical key
blade located inside the “RCK” (see attachement “Mechanical location”.
2. If symptom nr “1” has been confirmed and starting the vehicle with the “RCK” in the backup
position and DIM message stating “Key not found”. (See picture for backup position location)
3. The vehicle can be started with the “RCK” in the backup position located in the tunnel console,
while having DIM message “SOS E-call service required”.(see attachements “Backup position”)
4. No communication when attemting to connect/readout vehicle with VIDA.
NOTE: This TJ is only applicable for vehicles with a TCAM unit.
DIM = Driver information Module
TCAM = Telematics and Connectivity Antenna Module
VC app = Volvo Cars Application
BUB = Back up Battery
RCK = Remote Control key
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Technical Journal 36195.1.0
CSC Customer Symptom Codes
Code
UH
VZ
1J
XI
Description
Locking/unlocking/Central locking does not work
Locking/unlocking/Other central locking problems
Remote control/Mechanical problem/Key unit only
Remote control/Does not work
DTC Diagnostic Trouble Codes
Control Module
CEM
Code
U201F00
Fault Type
Permanent
Vehicle Type
Type
234
235
236
238
246
536
536
539
Eng
ED
EF
Eng
Desc
E400V6
E400V2
Sales
Body
Gear
Steer
Model Year
2022-9999
2022-9999
2022-9999
2022-9999
2022-9999
2021-9999
2022-9999
2022-9999
Plant
Chassis range
-
Struc Week
Range
202122-999952
202122-999952
202122-999952
202122-999952
202122-999952
202037-999952
202146-999952
202139-999952
Service:
Volvo Cars are aware of the symptoms described in this TJ. No time plan for a solution is yet available.
If any of the symptoms described under “Description” is present please make the TCAM powerless by
removing TCAM fuse + the BuB connector.
If pulling TCAM fuse + BUB connector, did not improve the symptom, please send a vehicle report
“Support needed” attached with the filled “Customer Questionnaire” below.
Customer Questionnaire:
• How long has the vehicle been locked/unlocked since the last known functioning time?
• Has the VC app been used during the time the vehicle has had any of the described symptoms? (ex:
able to view the car status, send climate commands)
• Under which conditions was the vehicle parked? (ex: underground parking, garage, location with a
good/bad network)
• Has the customer experienced any other vehicle issues during the time any of the described
symptoms appeared?
• Other information?
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use following data:
VST OP number: 09804
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Technical Journal 36195.1.0
VST Operation Number
VST Operation Number
09804
Description
TCAM fuse + BuB disconnect + VR acc. to TJ 36195
VEHICLE REPORT:
Yes, please submit a Vehicle Report with the answers to the “Customer Questionnaire” in the TJ. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3666.
To view TJ attachments continue to next page. This TJ has three attachments.
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