15-295-22
Service Bulletin Details
Public Details for: 15-295-22
This bulletin addresses the rare cases of activation of touch screen buttons without touch. (dual 7" display screen only)
Models from 2021
2021 SUBARU LEGACY |
2021 SUBARU OUTBACK |
Models from 2020
2020 SUBARU LEGACY |
2020 SUBARU OUTBACK |
ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right. SERVICE MANAGER q © 2022 Subaru of America, Inc. All rights reserved. SERVICE INFORMATION BULLETIN APPLICABILITY: 2020-21MY Legacy & Outback NUMBER: 15-295-22 SUBJECT: Denso CP1 BASE (Dual 7” Display Screen) Unintentional Finger-Touch Operations DATE: 05/12/22 INTRODUCTION: This Service Information Bulletin addresses the rare cases of “ghost touch” (activation of touch screen buttons as though touched by finger(s)). The Dual 7” CP1 BASE Model Center Information Display (CID) touchscreen may appear to detect input without any actual contact (finger or other) with the touchscreen. If this symptom is experienced, the CID will require replacement. Software reprograming will not remedy this issue. The NEW CIDs contain advanced logic that provides more precise finger detection operation. PRODUCTION CHANGE INFORMATION: The production change information for Legacy & Outback is currently TBD. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Continued... Bulletin Number: 15-295-22; Date: 05/12/22 Page 1 of 3 PART INFORMATION: Part Description Display Assembly Part Number 86213AN60B 86213AN61B 86213AN62B 86213AN63B REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for the center information display assembly remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. Refer to STIS: Body & Electrical/Wiring System > ENTERTAINMENT & MONITORING > Cockpit Display IMPORTANT NOTES: • Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned. • Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code BASE LEVEL CENTER INFO DISPLAY EXCHANGE B031-034 0.6 ZTF43 Continued... Bulletin Number: 15-295-22; Date: 05/12/22 Page 2 of 3 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Bulletin Number: 15-295-22; Date: 05/12/22 Page 3 of 3