15-296-22

ATTENTION:
GENERAL MANAGER
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PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2022 Subaru of America, Inc. All rights reserved.
SERVICE INFORMATION BULLETIN
APPLICABILITY:
2020-22MY Legacy & Outback
NUMBER: 15-296-22
SUBJECT:
		
Denso CP1 MID & HIGH (11.6” Display Screen)
Unintentional Finger-Touch Operations
DATE:
05/13/22
INTRODUCTION:
This Service Information Bulletin addresses the rare cases of “ghost touch” (activation of touch
screen buttons as though touched by finger(s)). The 11.6” CP1 MID & HIGH Model Center
Information Display (CID) touchscreen may appear to detect input without any actual contact (finger
or other) with the touchscreen. If this symptom is experienced, the CID will require replacement.
Software reprograming will not remedy this issue. The NEW CIDs contain advanced logic that
provides a more precise finger detection operation.
PRODUCTION CHANGE INFORMATION:
The production change information for Legacy & Outback is currently TBD.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-296-22; Date: 05/13/22
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PART INFORMATION:
Part Description
Display Assembly
Part Number
86213AN65C
86213AN66C
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for the center information display assembly remain unchanged. Always refer
to the applicable Service Manual and review the full requirements of the repair being performed.
The Service Manual procedures contain information critical to performing an effective repair the
first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
Refer to STIS: Body & Electrical/Wiring System > ENTERTAINMENT & MONITORING >
Cockpit Display
IMPORTANT NOTES:
Refer to the applicable Service Manual and review: General Description > Repair Contents > Action
required before & after Battery Disconnect. Additionally, record any stored seat position(s) before
proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG)
height has been customized, that position must also be noted and relearned.
Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs.
or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service
Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Code
MID/HIGH LEVEL CENTER INFO DISPLAY EXCHANGE
B031-034
0.6
ZTR43
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-296-22; Date: 05/13/22
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