NTB22-028

Classification:
Reference:
AN22-001
Date:
NTB22-028
April 13, 2022
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:
APPLIED DATES:
APPLIED GRADES:
2021 Kicks (P15)
2021 Sentra (B18)
2021 Kicks built before October 5, 2021
2021 Sentra built on or between March 18 and Sept 23 of 2021
SR and SV
SERVICE INFORMATION
IMPORTANT:

For Sentra, if Service Comm shows that PM991 applies to the vehicle you are
working on, perform PM991 and do not apply this bulletin.

Refer to NTB21-038 to verify if the customer concern is a Hardware or Software
related issue. This bulletin does not apply to hardware issues.
The software update in the following SERVICE PROCEDURE is to address the items
below:


Stability improvements and "bug" fixes
High Frequency noise with audio system display ON
Refer to steps 1 - 5 starting on page 3 to confirm that this bulletin applies.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/12
REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727 has been previously shipped to each
dealer (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: Nissantechmate.com
or 1-800-662-2001. Part number: J-52727-1.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple Applied Vehicles.
o The update-software must be the only file on the USB drive.
Figure 1
Do not apply this software update to models outside of the APPLIED DATES range. If
applied outside of the APPLIED DATES range, the Audio Control Unit may be
damaged.

Damaged Audio Control Units, due to improperly following the SERVICE
PROCEDURE in this bulletin or the software update being applied outside of the
APPLIED DATES range, will not be eligible for warranty claims.
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NTB22-028
SERVICE PROCEDURE
Check Software Version
1.
Select Settings, located in the lower
right hand corner of the Audio Control
Unit display (Figure 2).
Figure 2
2.
Select Info.
Figure 3
3.
Select System Information.
Figure 4
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NTB22-028
4.
Select Version Information.
Figure 5
5.
Verify the Software Version is
numerically below 423.

If the Software Version is below
423, proceed to step 6 on page 5.

If the Software Version is not
below 423, the SERVICE
PROCEDURE is complete.
Proceed to CLAIMS
INFORMATION on the last page of
this bulletin.
NOTE: Further diagnostic may be
needed that is not covered by this
bulletin. Refer to the appropriate
section of the Electronic Service
Manual (ESM).
4/12
423
Figure 6
NTB22-028
Download Software from Infotainment Downloader Tool
IMPORTANT: Before starting, make sure:
6.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into the CONSULT PC.

If the infotainment update-software has already been downloaded onto special
tool USB drive J-52727-1 from a prior service procedure, skip to step 15 on
page 8.
HINT:
o Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
7.
Open ASIST.
8.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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NTB22-028
9.
Select the check box next to one of the following model specific infotainment updatesoftware descriptions:


10.
For Sentra – IVI0423
For Kicks – KICKS (P15) IVI423
Use the drop-down menu and select the location of the USB drive that was inserted in
step 6 on page 5.
Version:
Check
boxes
USB drive
location
D:\
IVI0423
D:\
KICKS (P15) IVI423
Infotainment
update-software
Drop-down
menu
Figure 8
11.
Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.
12.
Select OK when the message in Figure 9 is displayed.
Figure 9
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NTB22-028
13.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b.
Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
14.
Close all ASIST Infotainment Software Update screens.
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NTB22-028
Reprogram the Audio Control Unit
15.
Set the parking brake.
16.
In a well ventalated area, start the engine and then wait 60 seconds for the system to
load.
The engine needs to idle for the duration of the update to retain battery charge and
ensure software update completes properly.
17.
Insert the USB drive with the
infotainment update-software into the
vehicle’s USB media port (Figure 11).

Do not remove the USB drive
during the update to the vehicle
until instructed to do so.
USB Media port
Figure 11
18.
Wait approximately 10-30 seconds for
the screen in Figure 12 to appear,
and then select OK.
283C3C321C
283C3C423C
Figure 12

If the screen in Figure 13 is
shown, select No.
Figure 13
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NTB22-028
19.
Review the software update
requirements, shown in Figure 14, and
then select Accept to start the
reprogramming.
Figure 14
20.
When the message shown in Figure
15 is displayed, remove the USB drive
from the USB media port.
Do not remove the USB drive until
the screen in Figure 15 is displayed.
If removed prior to this screen being
displayed, the Audio Control Unit
may be damaged.
21.
Turn the ignition OFF.
22.
Open and close the driver door.
23.
Restart the engine.
24.
Allow the system to boot up
completely (approximately 30
seconds).

Figure 15
The Nissan logo will be
displayed during the reboot
(Figure 16).
Figure 16
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NTB22-028
Confirm Software Version
25.
Select Settings, located in the lower
right hand corner of the Audio Control
Unit display (Figure 17).
Figure 17
26.
Select Info.
Figure 18
27.
Select System Information.
Figure 19
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NTB22-028
28.
Select Version Information.
Figure 20
29.
Verify the Software Version is
now 423.

If the Software Version is NOT
423, start this procedure over and
verify that the correct software
shown in step 9 on page 6 is
downloaded.

If the Software Version is 423,
the reprogramming is complete.
423
Figure 21
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NTB22-028
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX0XAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check & Update
RX0YAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
April 13, 2022
NTB22-028
DESCRIPTION
Original bulletin published
12/12
NTB22-028