NTB22-029

Classification:
AN22-004
Reference:
Date:
NTB22-029
April 14, 2022
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:
2022 Frontier (D41) – S and SV only
2022 LEAF (ZE1) – S only
SERVICE INFORMATION
IMPORTANT:

Refer to NTB21-038 to verify if the customer concern is a Hardware or Software
related issue. This bulletin does not apply to hardware issues.
The software update in the following SERVICE PROCEDURE is to address the items
below:

Stability improvements and "bug" fixes
Refer to steps 1 - 5 starting on page 3 to confirm that this bulletin applies.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/12
REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727 has been previously shipped to each
dealer (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: Nissantechmate.com
or 1-800-662-2001. Part number: J-52727-1.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
Damaged AV control units, due to improperly following the SERVICE PROCEDURE in this
bulletin will not be eligible for warranty claims.
2/12
NTB22-029
SERVICE PROCEDURE
Check Software Version
1.
Select Settings, located in the lower
right hand corner of the AV control unit
display (Figure 2).
Figure 2
2.
Select Info.
Figure 3
3.
Select System Information.
Figure 4
3/12
NTB22-029
4.
Select Version Information.
Figure 5
5.
Verify the Software Version is
numerically below 424.

If the Software Version is below
424, proceed to step 6 on page 5.

If the Software Version is not
below 424, the SERVICE
PROCEDURE is complete.
Proceed to CLAIMS
INFORMATION on the last page of
this bulletin.
NOTE: Further diagnostic may be
needed that is not covered by this
bulletin. Refer to the appropriate
section of the Electronic Service
Manual (ESM).
4/12
424
Figure 6
NTB22-029
Download Software from Infotainment Downloader Tool
IMPORTANT: Before starting, make sure:
6.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into the CONSULT PC.

If the infotainment update-software has already been downloaded onto special
tool USB drive J-52727-1 from a prior service procedure, skip to step 15 on
page 8.
HINT:
o Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure.
o The update-software must be the only file on the USB drive.
o The update-software is estimated to take 10-15 minutes to download to the
USB drive.
o The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
7.
Open ASIST.
8.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
5/12
NTB22-029
9.
Select the check box next to one of the following model specific infotainment updatesoftware descriptions:


10.
D41 (Frontier) IVI424
ZE1 (LEAF) IVI424
Use the drop-down menu and select the location of the USB drive that was inserted in
step 6.
Version:
Check
boxes
USB drive
location
D:\
D41 (Frontier) IVI424
D:\
ZE1 (LEAF) IVI424
Infotainment
update-software
Drop-down
menu
Figure 8
11.
Select Download, and then wait for the download to complete.
HINT: The update-software is estimated to take 10-15 minutes to download to the
USB drive.
12.
Select OK when the message in Figure 9 is displayed.
Figure 9
6/12
NTB22-029
13.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b.
Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
14.
Close all ASIST Infotainment Software Update screens.
7/12
NTB22-029
Reprogram the AV Control Unit
15.
Set the parking brake.
16.
Start the engine, and then wait 60 seconds for the system to load.
The engine needs to idle for the duration of the update to retain battery charge and
ensure software update completes properly.
17.
Insert the USB drive with the
infotainment update-software into the
vehicle’s USB media port (Figure 11).

Do not remove the USB drive
during the update to the vehicle
until instructed to.
USB Media port
Figure 11
18.
Wait approximately 10-30 seconds for
the screen in Figure 12 to appear,
and then select OK.
Figure 12

If the screen in Figure 13 is
shown, select No.
Figure 13
8/12
NTB22-029
19.
Review the software update
requirements, shown in Figure 14, and
then select Accept to start the
reprogramming.
Figure 14
20.
When the message shown in Figure
15 is displayed, remove the USB drive
from the USB media port.
Do not remove the USB drive until the
screen in Figure 15 is displayed. If
removed prior to this screen being
displayed, the AV control unit may be
damaged
21.
Turn the ignition OFF.
22.
Open and close the driver door.
23.
Restart the engine.
24.
Allow the system to boot up
completely (approximately 30
seconds).

Figure 15
The Nissan logo will be
displayed during the reboot
(Figure 16).
Figure 16
9/12
NTB22-029
Confirm Software Version
25.
Select Settings, located in the lower
right hand corner of the AV control unit
display (Figure 17).
Figure 17
26.
Select Info.
Figure 18
27.
Select System Information.
Figure 19
10/12
NTB22-029
28.
Select Version Information.
Figure 20
29.
Verify the Software Version is
now 424.

If the Software Version is NOT
424, start this procedure over and
verify that the correct software
shown in step 9 on page 6 is
downloaded.

If the Software Version is 424,
the reprogramming is complete.
424
Figure 21
11/12
NTB22-029
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Part Number Check
RXA1AA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Part Number Check and Update
RXA2AA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
April 14, 2022
NTB22-029
DESCRIPTION
Original bulletin published
12/12
NTB22-029