NTB22-033

Classification:
Reference:
AN21-022
Date:
NTB22-033
April 27, 2022
CLOCK INACCURATE AND/OR FREEZES
APPLIED VEHICLES:
2020 Kicks (P15) – SR and SV
2020-2021 NV200 (M20)
2020-2021 Versa (N18) – SR and SV
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following service procedure is to address the items below:

Clock inaccurate

Clock freezes
Refer to steps 1 - 5 on pages 3 - 4 to confirm that this bulletin applies.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727-1 was previously shipped to each dealer and
should already be available (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT: The update-software must be the only file on the USB drive.
Figure 1
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SERVICE PROCEDURE
Check Software Version
1.
Push the MENU button.
Figure 2
2.
Select the Settings icon.
Figure 3
3.
Select the Info icon.

If the Info icon does not appear as
shown in Figure 4, this bulletin
does not apply.
Figure 4
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NTB22-033
4.
Select System Information.
Figure 5
5.
Select Software Version.
Figure 6

If the Software Version is NOT 0830, select the back button and continue to step 6
on the next page.

If the Software Version is 0830, select the back button, this bulletin does not
apply.
Figure 7
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NTB22-033
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
6.

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into the CONSULT PC.

If the infotainment software has already been downloaded onto special tool USB
drive J-52727-1 from a prior service procedure, skip to step 15 on page 8.
HINT:
o Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure.
o The update-software is estimated to take 4 hours to download to the USB
drive.
o The update-software must be the only file on the USB drive.
7.
Open ASIST.
8.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 8
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NTB22-033
9.
Select the check box next to the “IVI830” infotainment update-software (Figure 9).
10.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 6 on page 5.
Version:
Check
box
D:\
USB drive
location
IVI830
Infotainment
update-software
Drop-down
menu
Figure 9
11.
Select Download, and then wait for the download to complete.
HINT:
o The update-software is estimated to take 4 hours to download to the USB
drive.
o If, while attempting to download the software to the CONSULT PC, you receive
the message shown in Figure 10:
 Attempt to clear space on the CONSULT PC hard drive.
Figure 10
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NTB22-033
12.
Select OK.
Figure 11
13.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon.

b.
The icon is on the toolbar, or can be found after selecting the arrow.
Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 12
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NTB22-033
14.
Close all ASIST Infotainment Software Update screens.
15.
Set the parking brake.
16.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
17.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 13).

Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
USB media
port
DO NOT USE
USB ports with
a “lightning
bolt”
Figure 13
Figure 14
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NTB22-033
18.
Wait approximately 10-30 seconds for
the screen in Figure 15 to appear.
Figure 15

The screen in Figure 16 may
briefly appear. Do not remove
the USB drive. The audio
system will detect the USB and
continue the update.
Figure 16
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NTB22-033
19.
Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
Figure 17
20.
Once the update is complete (Figure 18), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 18
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NTB22-033
Steps 21-28 must be completed. If they are not completed, the update may become
corrupted.
21.
Allow the reboot to complete
(approximately 30 seconds).

22.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 19
The steps below will fully reboot the infotainment system twice.
23.
Open and close the driver door, and then ensure that all doors are closed.
24.
Wait 5 minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is
opened during the 5 minute wait period, the update may not complete and the AV
control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
25.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 19).

26.
After the Nissan logo appears, wait
about 1 minute.

27.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 22.
The MENU (Home) screen in
Figure 20 will be displayed.
Turn the ignition OFF.
Figure 20
28.
Repeat steps 23-27 one more time (for a total of 2 times to complete the update).
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NTB22-033
Confirm Software Version
29.
Push the MENU button.
Figure 21
30.
Select the Settings icon.
Figure 22
31.
Select the Info icon.
Figure 23
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NTB22-033
32.
Select System Information.
Figure 24
33.
Select Software Version.
Figure 25

If the Software Version is NOT 0830, return to step 6 on page 5 and repeat the
reprogramming process.

If the Software Version is 0830, proceed to CLAIMS INFORMATION on the last
page.
Figure 26
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NTB22-033
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RXB1AA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RXB2AA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
April 27, 2022
NTB22-033
DESCRIPTION
Original bulletin published
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NTB22-033