PIE0703

Subject:
Engineering Information - Intermittent No Start But Vehicle Has Power
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of
Engineering Information bulletins.
Brand:
Model:
Chevrolet
Equinox
GMC
Terrain
Model Year:
VIN:
from
to
from
to
2019
2022
—
—
Engine:
Transmissio
n:
Equipped with 1.5L Engine
(RPO LYX)
—
Involved Region or Country
North America
Condition
Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
Some customers may comment on a intermittent no start but the vehicle still has power.
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to "root cause" the customer's concern and develop/validate a field fix.
Cause
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under
this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the
event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
If you encounter a vehicle with the above concern, verify that the BCM Power Mode Data shows Crank and verify that the ECM Electrical Data shows active Crank
Request and Crank Relay Command. If the data is correct, check for power at fastening nut on battery cable terminal and at B+ stud on the starter. If power is
measured at the battery cable nut and no power is measured at the B+ stud on the starter. DO NOT disassemble any parts BEFORE calling the engineer listed below
for further instructions.
Contact Information
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
5486308*
Engineering Information - Intermittent No Start But Vehicle Has Power
0.3 hrs.
1
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released June 02, 2022
2