PIT5915

Service Bulletin Details

Public Details for: PIT5915

This preliminary information communicates an issue with a dead battery due to an over the air update failing while the vehicle is turned off. Dealers are to charge the battery and reprogram the radio.


- 2022 -

Models from 2022
2022 CHEVROLET SUBURBAN
2022 CHEVROLET TAHOE
2022 GMC YUKON XL 
Bulletin No.: PIT5915
Published date: N/A
Preliminary Information
PIT5915 No Crank Due To Dead or Low Battery (N212351590)
Models
Brand:
Model:
Model Years:
VIN:
from
to
Engine:
Transmissions:
Chevrolet
Suburban
2022
All
All
All
All
Chevrolet
Tahoe
2022
All
All
All
All
GMC
Yukon Models
2022
All
All
All
All
Involved Region or Country North America
Condition
Some customers may experience a no crank due to a low or dead battery.
Cause
The cause of this concern could be a failed Over The Air (OTA) update.
Correction:
Charge the battery and test using the GR8 or DCBS to make sure the battery is good. After the battery is
recovered, check the radio/infotainment update menu for a pending update. If the update shows download
paused, example shown above, then the dead battery was the result of the OTA event. Next, turn the ignition o
and remove fuse F12DR location in the Right I/P fuse block for the Serial Data Gateway module. Leave the fuse
removed for 1 minute and reinstall. Then update the radio using Techline Connect SPS2 by performing Radio
Programming followed by USB le transfer. Refer to SI for proper radio programming procedures.
NOTE: Campaign N212351590 has been suspended to address the cause of the battery drain.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
2810335
Description
Radio Reprogramming with SPS
Version History
Version
Modi ed
1
05/06/2022 - Created on.
© 2022 General Motors. All Rights Reserved.
Labor Time
Use Published Time

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