24AX4Y

Emissions Service Action
Code: 24AX
____________________________________________________
Subject
Release Date
Revision Summary
Affected Vehicles
ECM Software
November 10, 2015
The U.S. market was added to this action
U.S.A. & CANADA:
Certain 2011-2013 MY Volkswagen 2.0L TFSI Vehicles
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Under certain conditions, the output signal from the vehicle’s Engine Control Module (ECM) to
the in-tank fuel pump may reduce fuel supply pressure to the fuel rail. If this happens, the
Malfunction Indicator Light (MIL) will illuminate, and the DTC code P0087 “Fuel Rail/System
Pressure – Too Low Bank 1” will be stored in the ECM. A vehicle with this condition will not
pass an IM (emissions) inspection.
Please be aware that other conditions (unrelated to the issue described in this action) may
cause the MIL in a vehicle to illuminate. Customers should be prepared to cover all diagnosis
and repair costs for these other, unrelated conditions.
Corrective Action
Install updated ECM software to address this issue.
Additionally, Volkswagen will provide an extended warranty for the injection pump in vehicles
included in this service action. Refer to the Warranty Service Circular for terms and conditions
of the extended warranty.
Parts Information
Code Visibility
This service action is a software update only; therefore no parts are required.
On or about November 10, 2015, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about November 10, 2015, this campaign code will show open on affected vehicles in
Elsa.
On or about November 10, 2015, affected vehicles will be identified with this campaign code in
the VIN Lookup tool at www.vw.com.
Owner Notification
Owner notification will take place on or about November 18, 2015. Owner letter examples are
included in this bulletin for your reference.
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 1 of 20
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2013 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2013
XXXX/W7 Page 2 of 20
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number
24AX
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Vehicle Wash/Loaner
Criteria I.D.
Do not claim wash/loaner under this action
01
Check/Updated software present, no further work required
Labor operation: 0183 00 99
10 T.U.
-ORUpdate software.
Labor operation: 2470 25 99
35 T.U.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 3 of 20
Customer Letter Example (USA – 49S)
This notice applies to your vehicle: 
Subject:
Emissions Service Action 24AX – ECM Software and Warranty Extension for Injection Pump
Certain 2011-2013 Model Year Volkswagen 2.0L TFSI Engine Vehicles
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision to
conduct an emissions service action and extend the Emission Control Systems Warranty for injection pump replacement
on certain 2011-2013 model year Volkswagen 2.0L TFSI engine vehicles. Our records show that you are the owner of
a vehicle affected by these actions.
What is the issue?
Under certain conditions, the output signal from the vehicle’s Engine Control Module
(ECM) to the in-tank fuel pump may reduce fuel supply pressure to the fuel rail. If this
happens, the Malfunction Indicator Light (MIL) will illuminate, and the DTC code P0087
“Fuel Rail/System Pressure – Too Low Bank 1” will be stored in the ECM. A vehicle with
this condition will not pass an IM (emissions) inspection.
Please be aware that other conditions (unrelated to the issue described in this action)
may cause the MIL in a vehicle to illuminate. Customers should be prepared to cover all
diagnosis and repair costs for these other, unrelated conditions.
What will we do?
In order to help prevent this issue from affecting your vehicle, we have updated engine
control module (ECM) software available. Additionally, we are providing an extended
warranty for injection pump replacement. Details for both of these items are provided
below.
Emissions Service
Action 24AX – ECM
Software
Your authorized Volkswagen dealer will update the engine control module (ECM)
software in your vehicle to address this issue. This work will take about an hour to
complete and will be performed for you free of charge. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,”
or otherwise modified from original factory specifications with
aftermarket components and/or software, work needed to repair,
replace, or return the ECM to original factory specifications is NOT
covered under this action.
Warranty Extension for
Injection Pump
Volkswagen will extend your Emissions Control Systems Warranty for injection pump
replacement under specific conditions to 10 years or 120,000 miles, whichever occurs
first, from the vehicle's original in-service date. The vehicle's original in-service date is
defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a "demonstrator" or
"company" car, on the date such vehicle was first placed in service.
Certain states have voluntarily adopted California-mandated emissions warranties only
for vehicles equipped to meet California’s Partial Zero Emissions Vehicle (PZEV)
emissions requirements. These vehicles can be identified by inspecting the Vehicle
Emission Control Information Label located under the hood. Because of this, the owner
of a vehicle equipped to meet California’s PZEV emissions requirements living in one of
these states may have warranty rights that exceed the extended warranty offering
described in this letter. Please refer to the warranty information that came with your
vehicle for additional details as to whether or not this applies to your vehicle.
In our continuing efforts to assure proper performance of Volkswagen vehicles, your
dealer will diagnose and replace the injection pump, if necessary, at no cost to you as
long as the vehicle remains within the time and mileage limits of this warranty extension.
Please keep this letter with your Warranty booklet and deliver it to any new owner, along
with the owner’s manual.
This warranty extension covers only the diagnosis and replacement of the injection pump.
And, should you ever sell the vehicle, this warranty extension is fully transferable to
subsequent owners.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 4 of 20
This warranty extension will not cover:
•
Any damage or malfunctions caused by installation of non-EPA or non-CARB
certified parts, or parts that alter the performance of the engine, engine controls,
or exhaust system, such as the installation of engine management components
(“chipped” or “tuned” ECMs) not approved by Volkswagen.
•
Other conditions unrelated to the injection pump that may cause the MIL to
illuminate. These conditions may require repairs that are needed for proper
diagnosis of the underlying condition. Any repairs that are (1) necessary for
proper diagnosis of these other conditions or (2) required to bring the vehicle’s
emission system up to factory specifications are not covered by this warranty
extension.
•
Damage or malfunctions caused by outside influence, such as damage due to
an accident, or vehicle misuse or neglect as well as repairs that are (1)
necessary for proper diagnosis of these other conditions or (2) required to bring
the vehicle up to factory specifications are not covered by this warranty
extension.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the conditions described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication,
please don’t hesitate to contact Customer CARE, Monday through Friday from 8AM to 6PM
(local time) by phone at 800-893-5298. You are also welcome to e-mail or chat through the
“Contact Us” page http://www.vw.com/contact/.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please click on the Look Up Recalls link at www.vw.com and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool. As always, if
you have any questions or if you need additional assistance, please contact Customer
CARE or your authorized Volkswagen dealer.
We apologize for any inconvenience this matter may cause; however we are taking these actions to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 5 of 20
Customer Letter Example (United States – California)
This notice applies to your vehicle: 
Subject:
Pump
Emissions Service Action 24AX – ECM Software and Warranty Extension for Injection
Certain 2011-2013 Model Year Volkswagen 2.0L TFSI Engine Vehicles
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to our environment, and in cooperation with the United States
Environmental Protection Agency and the California Air Resources Board, we are informing you of our decision to conduct
an emissions service action and extend the Emission Control Systems Warranty for injection pump replacement on certain
2011-2013 model year Volkswagen 2.0L TFSI engine vehicles. Our records show that you are the owner of a vehicle
affected by these actions.
What is the issue?
Under certain conditions, the output signal from the vehicle’s Engine Control Module (ECM)
to the in-tank fuel pump may reduce fuel supply pressure to the fuel rail. If this happens,
the Malfunction Indicator Light (MIL) will illuminate, and the DTC code P0087 “Fuel
Rail/System Pressure – Too Low Bank 1” will be stored in the ECM. A vehicle with this
condition will not pass an IM (emissions) inspection.
Please be aware that other conditions (unrelated to the issue described in this action) may
cause the MIL in a vehicle to illuminate. Customers should be prepared to cover all
diagnosis and repair costs for these other, unrelated conditions.
What will we do?
In order to help prevent this issue from affecting your vehicle, we have updated engine
control module (ECM) software available. Additionally, we are providing an extended
warranty for injection pump replacement. Details for both of these items are provided
below.
Emissions Service
Action 24AX – ECM
Software
Your authorized Volkswagen dealer will update the engine control module (ECM) software
in your vehicle to address this issue. This work will take about an hour to complete and will
be performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,”
or otherwise modified from original factory specifications with
aftermarket components and/or software, work needed to repair,
replace, or return the ECM to original factory specifications is NOT
covered under this action.
Important information for
California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you renew
your vehicle registration. Therefore, please make sure that this campaign is completed
prior to the renewal of your vehicle registration, and that you furnish proof of completion
to the Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair
order, including a signed “Proof of Correction” certificate. You obtain this from your dealer
after the campaign has been completed. Please retain the signed “Proof of Correction
Certificate” with your vehicle records. DO NOT MAIL THIS FORM to the DMV, unless
requested.
Warranty Extension for
Injection Pump
Volkswagen will extend your Emissions Control Systems Warranty for injection pump
replacement under specific conditions to 10 years or 120,000 miles, whichever occurs first,
from the vehicle's original in-service date. The vehicle's original in-service date is defined
as the date the vehicle was delivered to either the original purchaser or the original lessee;
or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the
date such vehicle was first placed in service.
Certain states have voluntarily adopted California-mandated emissions warranties only for
vehicles equipped to meet California’s Partial Zero Emissions Vehicle (PZEV) emissions
requirements. These vehicles can be identified by inspecting the Vehicle Emission Control
Information Label located under the hood. Because of this, the owner of a vehicle equipped
to meet California’s PZEV emissions requirements living in one of these states may have
warranty rights that exceed the extended warranty offering described in this letter. Please
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 6 of 20
refer to the warranty information that came with your vehicle for additional details as to
whether or not this applies to your vehicle.
In our continuing efforts to assure proper performance of Volkswagen vehicles, your dealer
will diagnose and replace the injection pump, if necessary, at no cost to you as long as the
vehicle remains within the time and mileage limits of this warranty extension. Please keep
this letter with your Warranty booklet and deliver it to any new owner, along with the
owner’s manual.
This warranty extension covers only the diagnosis and replacement of the injection pump.
And, should you ever sell the vehicle, this warranty extension is fully transferable to
subsequent owners.
This warranty extension will not cover:
•
Any damage or malfunctions caused by installation of non-EPA or non-CARB
certified parts, or parts that alter the performance of the engine, engine controls,
or exhaust system, such as the installation of engine management components
(“chipped” or “tuned” ECMs) not approved by Volkswagen.
•
Other conditions unrelated to the injection pump that may cause the MIL to
illuminate. These conditions may require repairs that are needed for proper
diagnosis of the underlying condition. Any repairs that are (1) necessary for
proper diagnosis of these other conditions or (2) required to bring the vehicle’s
emission system up to factory specifications are not covered by this warranty
extension.
•
Damage or malfunctions caused by outside influence, such as damage due to an
accident, or vehicle misuse or neglect as well as repairs that are (1) necessary
for proper diagnosis of these other conditions or (2) required to bring the vehicle
up to factory specifications are not covered by this warranty extension.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the conditions described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication,
please don’t hesitate to contact Customer CARE, Monday through Friday from 8AM to 6PM
(local time) by phone at 800-893-5298. You are also welcome to e-mail or chat through the
“Contact Us” page http://www.vw.com/contact/.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please click on the Look Up Recalls link at www.vw.com and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool. As always, if
you have any questions or if you need additional assistance, please contact Customer
CARE or your authorized Volkswagen dealer.
We apologize for any inconvenience this matter may cause; however we are taking these actions to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 7 of 20
Customer Letter Example (CANADA)
This notice applies to your vehicle: 
Subject:
Pump
Emissions Service Action 24AX – ECM Software and Warranty Extension for Injection
Certain 2011-2013 Model Year Volkswagen 2.0L TFSI Engine Vehicles
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999.
Volkswagen has determined that a defect, which relates to a prescribed emission standard, exists in certain 2011-2013
model year Volkswagen 2.0L TFSI engine vehicles. Our records show that you are the owner of a vehicle affected by this
action.
What is the issue?
Under certain conditions, the output signal from the vehicle’s Engine Control Module (ECM)
to the in-tank fuel pump may reduce fuel supply pressure to the fuel rail. If this happens,
the Malfunction Indicator Light (MIL) will illuminate, and the DTC code P0087 “Fuel
Rail/System Pressure – Too Low Bank 1” will be stored in the ECM. A vehicle with this
condition will not pass an IM (emissions) inspection.
Please be aware that other conditions (unrelated to the issue described in this action) may
cause the MIL in a vehicle to illuminate. Customers should be prepared to cover all
diagnosis and repair costs for these other, unrelated conditions.
What will we do?
In order to help prevent this issue from affecting your vehicle, we have updated engine
control module (ECM) software available. Additionally, we are providing an extended
warranty for injection pump replacement. Details for both of these items are provided
below.
Emissions Service
Action 24AX – ECM
Software
Your authorized Volkswagen dealer will update the engine control module (ECM) software
in your vehicle to address this issue. This work will take about an hour to complete and will
be performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their daily
workshop schedule.
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,”
or otherwise modified from original factory specifications with
aftermarket components and/or software, work needed to repair,
replace, or return the ECM to original factory specifications is NOT
covered under this action.
Warranty Extension for
Injection Pump
Volkswagen will extend your Emissions Control Systems Warranty for injection pump
replacement under specific conditions to 10 years or 193,000 km, whichever occurs first,
from the vehicle's original in-service date. The vehicle's original in-service date is defined
as the date the vehicle was delivered to either the original purchaser or the original lessee;
or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the
date such vehicle was first placed in service.
In our continuing efforts to assure proper performance of Volkswagen vehicles, your dealer
will diagnose and replace the injection pump, if necessary, at no cost to you as long as the
vehicle remains within the time and mileage limits of this warranty extension. Please keep
this letter with your Warranty booklet and deliver it to any new owner, along with the
owner’s manual.
This warranty extension covers only the diagnosis and replacement of the injection pump.
And, should you ever sell the vehicle, this warranty extension is fully transferable to
subsequent owners.
This warranty extension will not cover:
•
Any damage or malfunctions caused by installation of non-EPA or non-CARB
certified parts, or parts that alter the performance of the engine, engine controls,
or exhaust system, such as the installation of engine management components
(“chipped” or “tuned” ECMs) not approved by Volkswagen.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 8 of 20
•
Other conditions unrelated to the injection pump that may cause the MIL to
illuminate. These conditions may require repairs that are needed for proper
diagnosis of the underlying condition. Any repairs that are (1) necessary for
proper diagnosis of these other conditions or (2) required to bring the vehicle’s
emission system up to factory specifications are not covered by this warranty
extension.
•
Damage or malfunctions caused by outside influence, such as damage due to an
accident, or vehicle misuse or neglect as well as repairs that are (1) necessary
for proper diagnosis of these other conditions or (2) required to bring the vehicle
up to factory specifications are not covered by this warranty extension.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Volkswagen
dealer as soon as possible to schedule this service. On or about November 10, 2015 the
necessary repair instructions and parts will be available to your authorized Volkswagen
dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the conditions described in this letter,
please refer to the enclosed form that explains how to request reimbursement.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, please call or write to:
Volkswagen Canada
Attn: Customer Relations (24AX)
PO Box 842, Stn. A
Windsor, ON N9A 6P2
1-800-822-8987
www.vw.ca
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 9 of 20
Campaign Work Procedure _______
24AX Emissions Service Action
ATTENTION!
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
Required Tools
•
VAS6150C – Diagnostic Scan Tool (or
equivalent)
•
INC-940 –Midtronics Battery
Station/Testing Unit (or equivalent)
•
VAS5054A – Remote Diagnosis Head
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 10 of 20
Work Procedure
TIP
If Campaign Completion label is present,
no further work is required.
Section A – Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen
TIP
On the date of repair, print this screen and keep
a copy with the repair order.
•
Ensure that the Status is “Open”

•
Note the Applicable Criteria ID
 for use in determining the
correct work to be done and corresponding
parts associated
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 11 of 20
Section B – Software Update
TIP
ECM settings will be reverted to basic parameters during the flash process, please keep I/M
inspection requirements in mind prior to updating any software.
NOTE
Prior to launching VAS Diagnostic Device application and starting control module update process, confirm
tester screen saver and power settings are off.
Failure to do so may result in the tester entering power save mode during data transfer, and subsequent
control module failure.
When using any tester in conjunction with a VAS 5054A wireless transmitter head for a flash procedure:
•
Connect the tester using an Ethernet “hard line” cable between the tester and the on-line network. DO
NOT USE WI-FI.
•
Connect a USB cable between the transmitter head and the tester. Failure to do so may lead to errors
during the flash procedure.
•
DISABLE BLUETOOTH and ensure that the tester is NOT communicating via Bluetooth as the
Bluetooth protocol is not a robust data transfer environment for the flash process. DO NOT
USE BLUETOOTH for flashing. Control module failures caused by flashing via Bluetooth will
not be covered.
All Volkswagen scan tool devices must only be used with their power adapters plugged in. Under no
circumstances should they be used on battery power alone during the programming procedure.
Critical Warning: The Midtronics Battery Charger must be connected to the vehicle battery for the
duration of the programming, to ensure the battery state of charge remains above 12.5 volts during the
update process. If the battery drops below 12.5 volts, the programming could fail which may result in
damage to the control module.
Control modules damaged by insufficient voltage will not be covered.
The technician should verify the vehicle voltage prior to starting the update process, and should monitor the
voltage for the duration of the update.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal
injury may result if contact is made with spinning fan blades. Keep hands and all objects away from
Radiator Fan(s) during Update Process!
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 12 of 20
•
Switch the ignition OFF.
•
Open the hood.
•
Connect the battery charger to the vehicle.
•
Connect the VAS tester to the on-line
network using an Ethernet cable.
•
Connect the VAS 5054A transmitter head
to the VAS tester using the USB cable.
•
Disable the Bluetooth by physically turning
the switch to the “off” position.
NOTE
If the Bluetooth wireless VAS 5054A transmitter
head is used in conjunction with a VAS tester,
the transmitter head MUST BE connected with a
USB cable to the tester.
WARNING
The Bluetooth function of the scan tool MUST
BE PHYSICALLY SWITCHED OFF prior to
performing this update. 
Prerequisites for SVM software update
1. Ensure the customer’s vehicle condition
matches the conditions stated in the 24AX
Campaign Circular.
2. Ensure the user has a valid GeKo ID and
password.
3. Only perform operations explicitly stated in the
24AX Campaign Circular.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 13 of 20
4. Ensure that the following tester requirements are
met:
•
Off-board Diagnostic Information System
Service (ODIS) is installed and up to date.
•
VAS tester is plugged into a 120V AC
power supply at all times.
•
The VAS tester is connected, via wired
connection, to the internet.
•
The VAS tester is connected via USB
cable to the VAS5054A Bluetooth head
PRIOR to launching the ODIS program.
NOTE
Prior to launching the ODIS application and
starting the control module update process,
confirm the tester screensaver and power
settings are in accordance with Special Tools
and Equipment - Service Information Document
# VSE-08-18. Failure to do so may result in the
tester entering power save mode during data
transfer and subsequent control module failure.
When performing a flash procedure using a VAS
tester in conjunction with a VAS 5054A wireless
transmitter head, please connect a USB cable
between the transmitter head and the tester.
Failure to do so may lead to errors during the
flash procedure and may damage Control
Modules.
5. Ensure the following vehicle requirements are
met:
•
Connect the vehicle to a powered,
Volkswagen approved, Midtronics
InCharge 940 (INC-940) tester/charger (or
equivalent).
•
The vehicle battery MUST have and MUST
maintain a minimum no-load charge of
12.5V.
•
Switch OFF the radio, HVAC, headlights,
and all other accessories.
•
Apply the parking brake to disable the
daytime running lights (DRL).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 14 of 20
•
Install the inCharge 940 battery tester (or
equivalent) onto the vehicle, switch the
tester on, then select the “manual” option
.
•
Follow the on screen prompts to charge
the battery during the SVM procedure.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch the headlights off.
•
Attach the VAS tester to the vehicle.
NOTE
The VAS 5054A MUST be connected using the
USB cable PRIOR to launching the ODIS
program.
NOTE
The wireless settings on the VAS tester MUST
be switched OFF prior to launching the ODIS
program.
•
Start the ODIS program.
•
Upon ODIS startup, verify the “Flash”
Operating mode is selected as shown
.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 15 of 20
•
Select “Start Flashing” .
•
Follow the on-screen directions.
•
Select “No RO” as shown .
•
Under the “Special Functions” tab, select
“Adapting software” , then select
“Perform test” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 16 of 20
•
Select “Software update via measure
code” as shown .
NOTE
Read the on-screen options carefully. “Software
update via measure code” may not be option #2.
•
When prompted, enter SVM code
“3C6901” .
•
•
Select “Complete/Continue” .
When prompted, enter your user name
(Geko ID) and password.
Follow the on-screen directions and
complete the software update.
Reference the chart below for applicable
Part Number and Software Level
information.
•
•
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 17 of 20
ECM Software Change Table
Original
Model
CC
Jetta
Tiguan
Part Number
06J-906-027F
06J-906-027G
06J-906-027CK
06J-906-027CL
06J-906-027DC
06J-906-027FD
06J-906-027DD
06J-906-027FE
06J-906-027J
06J-906-027K
06J-906-027FH
06J-906-027FJ
06J-906-027Q
06J-997-027J
06J-906-027R
06J-997-027P
06J-906-027BE
06J-997-027K
06J-906-027BG
06J-906-027FB
06J-997-027M
06J-906-027BH
06J-906-027FC
06J-997-027R
New
Software
All
All
Part Number
06J-997-029H
06J-997-029L
06J-997-029F
06J-997-029G
Software (or higher)
1513
1516
1511
1512
06J-997-029J
1514
06J-997-029K
1515
06J-997-029D
06J-997-029E
06J-997-029B
06J-997-029C
1509
1510
1507
1508
06J-997-029M
1517
06J-997-029R
1521
06J-997-029M
1517
06J-997-029N
1518
06J-997-029N
1518
06J-997-029P
1519
06J-997-029P
1519
All
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 18 of 20
ECM Software Change Table (continued)
Original
Model
Beetle
Eos
Golf/GTI
Part Number
06J-906-027AE
06J-906-027AG
06J-906-027CD
06J-906-027FK
06J-906-027CE
06J-906-027FL
06J-906-027AR
06J-906-027AS
06J-906-027CH
06J-906-027CJ
06J-906-027FF
06J-906-027FG
1K0-907-115AP
1K0-907-115AS
1K0-907-115AQ
1K0-907-115AT
Software
Part Number
06J-997-028J
06J-997-028K
New
Software (or higher)
1495
1496
All
06J-997-028P
1500
06J-997-028N
1499
06J-997-028Q
06J-997-028R
06J-997-028S
06J-997-028T
06J-997-029
06J-997-029A
1501
1502
1503
1504
1505
1506
1K0-907-115AS
0040
1K0-907-115AT
0040
All
All
•
•
•
When the SVM process is complete , submit the GFF log on-line and
clear any DTCs created during the
process.
Remove the battery charger.
Close the battery cover (if applicable).
Proceed to Section C - Campaign Completion
Label
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 19 of 20
Section C – Install Campaign Completion Label
•
If necessary, open the hood.
Fill out and affix Campaign Completion label, part
number CAMP 010 000, next to the vehicle
emission control information label
TIP
Ensure Campaign Completion label does not
cover any existing label(s).
•
Close the hood.
Proceed to Section D for California only
Section D – CALIFORNIA ONLY Requirements
for Emissions Campaigns Having
Customer Notification
The California Air Resources Board and the
Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed
prior to vehicle registration renewal. When
campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall
– Proof of Correction” certificate (RC
EMIS_CAL VW). Certificates can be ordered at
no cost online via the Compliance Label Ordering
portal at www.vwhub.com.
TIP
Ensure owners are aware of the importance of
retaining the completed certificate for their
records. It should be mailed to the California
DMV only upon request.
ALL WORK IS COMPLETE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2015 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
November 2015
24AX/4Y Page 20 of 20
Frequently Asked Questions (FAQ)
SUMMARY
Campaign Code: 24AX
Affected Vehicles: Certain 2011-2013 MY Volkswagen 2.0L TFSI engine vehicles
Problem Description: Under certain conditions, the output signal from the vehicle’s Engine Control Module (ECM)
to the in-tank fuel pump may reduce fuel supply pressure to the fuel rail. If this happens, the Malfunction Indicator
Light (MIL) will illuminate, and the DTC code P0087 “Fuel Rail/System Pressure – Too Low Bank 1” will be stored in
the ECM. A vehicle with this condition will not pass an IM (emissions) inspection.
Please be aware that other conditions (unrelated to the issue described in this action) may cause the MIL in a vehicle
to illuminate. Customers should be prepared to cover all diagnosis and repair costs for these other, unrelated
conditions.
Corrective Action: Install updated ECM software to address this issue. Additionally, Volkswagen will provide an
extended warranty for the injection pump in vehicles included in this service action. Refer to the Warranty Service
Circular for terms and conditions of the extended warranty.
California Dealers: When this repair is completed, you must provide the owner with a signed “Vehicle
Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU). Additionally, you must affix a
Campaign Completion label to vehicle. See the campaign circular for additional information.
Is a loaner vehicle or towing assistance being covered under this action?
In the event a request is made, please follow existing alternate transportation/towing assistance guidelines to
assist the customer. Charges for either service cannot be billed against this campaign but must be handled
separate from the campaign. Dealers placing customers into loaner vehicles should refer to the Mobility
Program Loaner Vehicle Claim Instructions VWS-14-01.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Volkswagen Public Relations.
How should customers seeking reimbursement for out-of-pocket expenses be addressed?
Customers seeking reimbursement under this action should refer to the reimbursement instructions that were
included with their notification letter for information on what is required in order to request reimbursement.
Reimbursement will come directly from Volkswagen, and is not something that a dealership would address.
Customers can also contact Volkswagen Customer CARE/Relations directly with any questions they may have
regarding reimbursement.
What is the parts allocation plan for this action?
This campaign is a software update only – no parts are required and therefore no allocation will take place.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 1 of 2
24AX/4Y
FOR USA ONLY:
vw.com VIN Lookup Tool Visibility / NHTSA safercar.gov VIN Lookup Tool Visibility
On or about November 10, 2015, the campaign code will appear for affected vehicles in both the vw.com and the
NHTSA safercar.gov VIN lookup tools. Customers can check a vehicle’s eligibility for repair under this or any other
recall/service campaign by visiting the Recall/Service Campaign Lookup tool at www.vw.com and entering the
Vehicle Identification Number (VIN).
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
24AX/4Y