22N06

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
June 10, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Advance Notice - Customer Satisfaction Program 22N06
Certain 2020-2022 Model Year Explorer (Non-Police) Vehicles
Rear Axle Repair After Bolt Fracture
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S27
Dated: May 4, 2022
PROGRAM TERMS
This program provides a no-cost, one-time repair (if needed) to the parts required to replace a rear
subframe bushing and axle cover due to a rear axle bolt bending and fracturing for ten (10) years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or mileage limits, this no-cost, one-time repair will
last through March 31, 2023, or six months after part availability.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
October 22, 2018 through
September 27, 2020
2020
Explorer
2021
Build Dates
Chicago Assembly /
Chicago SHO Center
2022
June 4, 2020 through
November 10, 2021
July 3, 2021 through March
31, 2022
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration.
A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe
noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected,
resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in
park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll
in park increasing the risk of crash and injury.
 Copyright 2022 Ford Motor Company
SERVICE ACTION
A complete Dealer Bulletin will be provided to dealers by the end of 3rd Quarter 2022 when it is
anticipated that parts ordering information and repair instructions will be available to support this
customer satisfaction program.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a program.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2022 Ford Motor Company

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