S1523000016

Case Number: S1523000016 Rev A
Release Date:
May 2022
Review this entire document before proceeding with any repairs
Symptom/Vehicle Issue: A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.
Diagnosis: Test drive the vehicle over un-even road surfaces or where the customer advises the
noise can be duplicated.
There are multiple causes for this noise. One of the issues can be caused by the Dual Pane Sunroof
seals. The other cause can be created by the A/B/C-pillar to roof metal joint adhesive locations. Both
issues can cause a Click, Tick, Itch, Scratch or Creak Noise from Dual Pane Sunroof area.
If the noise can be duplicated by pressing upward on the FRONT sunroof glass panel from inside the
vehicle. Before performing any other repairs, first perform Repair Procedure #1.
Repair Procedure #1:
Seal Lubrication: Apply Mopar weather strip lubricant 04773427 to the entire perimeter of the front
and rear glass seals. If the concern can still be duplicated while driving over un-even or bumpy
surfaces continue to Repair Procedure #2 Frame Lubrication. If the concern is no longer present
return the vehicle to the customer.
Repair Procedure #2
Frame lubrication: See figure 1 below. Apply white lithium grease to the 4 areas indicated. If the
concern can still be duplicated while driving over un-even or bumpy surfaces continue to Repair
Procedure #3 Seal replacement. If the concern is no longer present return the vehicle to the
customer.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.4 11/05/2021
Repair Procedure #3
Seal Replacement: You will need to replace both the front and rear sunroof glass panel seals. Refer
to Star Parts Catalog and use the latest revision level seals. After installing the new seals, apply
Weatherstrip Lubricant (Mopar Part #04773427) to the entire perimeter of the sunroof glass panel
seals (prior to reinstalling sunroof assembly into vehicle). Only install the sunroof assembly into the
vehicle and leave the headliner out.
Tests drive the vehicle again on un-even road surfaces and try to duplicate the concern. If the
concern can no longer be duplicated reinstall all removed components and return the vehicle to the
customer.
If the concern can still be duplicated while driving over un-even or bumpy surfaces, continue repairs
using Repair Procedure #4 listed below.
Repair Procedure #4:
A/B/C-pillar metal joint adhesive:
1. If the noise can be duplicated from the roof area at the A/B/C pillar, remove the headliner to inspect
the panel seam as shown in (Fig. 2). Refer to Service Library: Service Info> 23 - Body> Interior>
HEADLINER> Removal.
2. If a trim stick or equivalent can be inserted into the sheet metal joint area shown and the metal can
be easily flexed apart, a panel adhesive such as LORD Fusor 112B slow cure can be injected into the
horizontal seam area to bond the surfaces, not the vertical seam where the trim stick is inserted (Fig.
1). Use a fiber or trim stick to open the joint to allow the adhesive to be injected. It will be necessary
to remove the sunroof module for access to the seam to inject the adhesive. Refer to Service Library
under: Service Info> 23 - Body> Sunroof, Dual Pane> Removal.
3. Once adhesive is inserted, remove fiber or trim stick. Using clamps or locking pliers clamp the area
down as shown (Fig. 3&4). Follow adhesive manufacturer’s instructions for cure time.
4. Once cured, reassemble and test drive to confirm the repair.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.4 11/05/2021
Fig1. Apply white lithium lubricant to the areas shown on frame. 1 side shown- apply to both
sides.
Fig 2. Body Side Aperture, C-Pillar Area. Concept shown. KL similar
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.4 11/05/2021
Fig 3. Body Side Aperture, B-Pillar Area
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.4 11/05/2021
Fig 4. Locking pliers (or clamps) applied to panels. UF shown, KL similar.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.4 11/05/2021