A6822372061722_3
Service Bulletin Details
Public Details for: A6822372061722_3
This bulletin contains repair instructions for addressing a squeak or rattling noise from the mmi screen.
- 9999 - 2022 - 2021 - 2020 - 2019 -
Models from 9999
| 9999 AUDI AUDI |
Models from 2021
| 2021 AUDI Q5 |
| 2021 AUDI Q5 PHEV |
| 2021 AUDI SQ5 |
Models from 2020
| 2020 AUDI Q5 |
| 2020 AUDI SQ5 |
Models from 2019
| 2019 AUDI Q5 |
| 2019 AUDI SQ5 |
Technical Service Bulletin 68 Noises from the MMI screen 68 22 37 2061722/3 June 6, 2022. Supersedes Technical Service Bulletin Group 68 number 21-31 dated January 14, 2021, for reasons listed below. Model(s) Year VIN Range 2019 – 2021 All 2022 000001 – 057746 Vehicle-Specific Equipment Q5, and SQ5 Not Applicable Q5 e quattro, Q5 Sportback, and 2021 – 2022 All SQ5 Sportback Condition REVISION HISTORY Revision Date Purpose 3 - Revised header (Added model year) Revised Production Solution Revised Service (Added measurement) 2 01/14/2021 Revised header (Added MY21 Q5) 1 12/17/2020 Initial publication Customer states: • They hear squeaking and rattling noises from the center of the dash panel when driving on rough roads. Workshop findings: • The noises originate from the area of the MMI screen. © 2021 Audi of America, Inc. Page 1 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background Relative movement between the MMI screen and its mounting surfaces in the dash panel. Production Solution Improved tolerances in series production in CW 03/2022. Service The following material is needed for repair: • Felt strips with part number 533867910A (dimensions: 20x10x1 mm). Check the gap between the MMI screen and the center vent with a feeler gauge (Figure 1). A gap of 1.0 mm is ideal to avoid any noiserelated concerns. If the gap is less than 0.5 mm, perform the following repair. Figure 1. The gap between the MMI screen and the center vent should be 0.5 mm or greater. Remove the MMI screen according to the Elsa repair manual. © 2021 Audi of America, Inc. Page 2 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Attach two pieces of felt tape to the MMI screen mounting surfaces in the dash panel (Figure 2). Figure 2. Apply two pieces of felt tape to the dash panel in the area shown. Reinstall the MMI screen according to the Elsa repair manual. Recheck the gap between the MMI screen and the center vent to ensure a gap of at least 0.5 mm (Figure 1). Test drive vehicle to verify the repair. Warranty Claim Type: • 110 up to 6 Months/6,000 Miles. • 1AM over 6 Months/6,000 Miles. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6822 Damage Code: 0020 © 2021 Audi of America, Inc. Page 3 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Labor Operations: Remove and install multimedia display unit 9194 1950 See SRT with associated operations Diagnostic Time: Claim Comment: Modify dash panel trim 6822 4999 10 TU GFF No allowance 0 TU Road test prior to the service procedure 0121 0002 10 TU Road test after the service procedure 0121 0004 10 TU As per TSB 2061722/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the See ETKA/ELSA Repair Manual 533867910A Felt strip 0.1 Additional Information All parts and service references provided in this TSB (2061722) are subject to change and/or removal. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time © 2021 Audi of America, Inc. Page 4 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2021 Audi of America, Inc. Page 5 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.