A9022722067331_1

Technical Service Bulletin
90 Instrument cluster: call cannot be ended via the steering wheel button, Amazon Music symbol is not fully visible
90 22 72 2067331/1 June 16, 2022.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2022
All
Digital Instrument Cluster
Condition
Customer states:
• Occasionally, a phone call cannot be ended by using the multi-function steering wheel buttons.
• It is always possible to end the call via the MMI.
• When using Amazon Music, the Amazon Music symbol on the instrument cluster screen is sporadically not
completely visible.
• This complaint resolves itself with a bus sleep cycle.
Workshop findings:
• No relevant DTCs are stored.
• Both complaints occur sporadically and may not be reproducible in the workshop.
Technical Background
A software-related issue may cause the complaints listed above.
Production Solution
Page 1 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Improved instrument cluster software implemented in production.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the Instrument Cluster –J285- (Diag. addr. 0017) using the SVM action code as listed in the table below,
if necessary:
Model
Old Software
Old
New Software
New Software
SVM Code
Part Number
Software
Part Number
Version
Input
Version
(or higher)
(or higher)
83A920700E
A3
83A920700E
83A920704D
6170
83A920800E
83A920704D
6181
17A044
83A920800E
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Page 2 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for
0151 0000
DTCs)
Time stated on
the diagnostic
protocol (Max
125 TU)
Diagnostic Time:
Claim Comment:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2067331/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2067331) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
Page 3 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 4 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.