A9122062067205_1

Technical Service Bulletin
PSS 91 MMI Display: switches contexts / toggling settings on its own, rapid clicking noise (ghost
touches)
91 22 06 2067205/1 June 8, 2022.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2022
All
Not Applicable
Condition
Customer states:
A repeating clicking noise, as if somebody touched the screen repeatedly is audible.
Settings toggle on and off repeatedly without user input.
The operating context (Nav/Radio/Settings) changes itself repeatedly without user input.
The customer notices the display behaves like somebody is repeatedly touching it, without user input (Ghost
Touches).
Workshop findings:
• The complaint can be reproduced.
• No relevant DTCs are stored.
Technical Background
In analysis.
Production Solution
Page 1 of 3
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Not Applicable.
Service
1. Explain to the customer that the problem is currently under analysis and that no repairs are necessary at
this point.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in
AccessAudi (under Related Links >> Service), or through the technical assistance page in ELSA.
Workaround
Please disconnect the connector to the MMI display, leave it disconnected for a moment, then reconnect and
reinstall the MMI display.
This will, at least temporarily, resolve the issue.
Please note in the claim comments in the event that there is a repeat of the same concern.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles
• G10 for CPO Covered Vehicles – Verify Owner
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9193
Damage Code:
0039
Page 2 of 3
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Labor Operations: Display and operating unit remove + reinstall
9193 1950
See SRT with
associated
operations
Diagnostic Time:
GFF
0151 0000
Time stated on
the diagnostic
protocol (Max 20
TU)
Claim Comment:
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
As per TSB 2067205/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and
Procedures Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2067205) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to
make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed
written permission of the publisher.
Page 3 of 3
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of
this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.