A9122092062266_9

Technical Service Bulletin
PSS 91 MIB3: favorites, home address, stored destinations, tile arrangement, and user-defined HVAC
buttons are lost
91 22 09 2062266/9 June 27, 2022. Supersedes Technical Service Bulletin Group 91 number 22-94 dated April
19, 2022, for reasons listed below.
Model(s)
Year
A4, S4, A4
allroad, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet,
and S5
Sportback
2020 – 2022
A8, A8 e quattro,
and S8
2021
RS 5, RS 5
Sportback, A6,
S6, A6 allroad,
RS 6 Avant, A7,
A7 e quattro, S7,
RS 7, Q3, Q5,
Q5 e quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, RS Q8, etron quattro, and
e-tron Sportback
quattro
2021 – 2022
A3, S3, e-tron
GT, and RS etron GT
2022
VIN Range
Vehicle-Specific Equipment
All
With MIB3
Condition
REVISION HISTORY
Revision
Date
Purpose
Page 1 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
9
-
Revised Header (added MY22 Q3,
updated software filter)
8
04/19/2022
Revised Title (added more detailed
description)
Revised Condition (added more detailed
description)
Revised Service (changed expected
service release date)
7
03/28/2022
Revised header (corrected filter to show
for MY22 e-tron GT)
6
03/25/2022
Revised header (corrected filter to show
for MY22 Q5)
Customer states:
• Last destinations, favorites, home/work addresses, tile arrangement, and user-defined buttons, including on the
HVAC screen are sporadically lost.
Workshop findings:
• The concern might not be reproducible at the dealership due to it happening sporadically.
Technical Background
A software bug can cause some user data to be lost on boot-up.
Production Solution
Page 2 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
This bulletin will be updated when more information is available. A solution is currently under development.
Service
1. Explain to the customer that a solution is expected to be available in the 1st quarter of 2023 (subject to change)
and that no repairs are necessary at this point. A workaround procedure has been developed and can be found
below.
Do not replace any components for this condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Workaround
As of CW 50/21, all affected vehicles have been migrated to a new connect backend that supports “Personalization
2.0”. Therefore, as long as the customer is logged in to their myAudi account, and they don’t have privacy settings
active, the vehicle will store the favorites, and other user-specific settings on the myAudi backend system.
While the customer might still experience issues with lost favorites, etc., they will be recovered from the backend a
short while after the MMI system is turned on and has established its connection to the myAudi backend.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2062266) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
Page 3 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 4 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.