Dealer 69DL
Service Bulletin Details
Public Details for: Dealer 69DL
Special parts collection - head curtain airbag
- 2017 - 2016 - 2015 - 2014 - 2013 -
Models from 2017
| 2017 AUDI Q5 |
| 2017 AUDI SQ5 |
Models from 2016
| 2016 AUDI Q5 |
| 2016 AUDI SQ5 |
Models from 2015
| 2015 AUDI Q5 |
| 2015 AUDI SQ5 |
Models from 2014
| 2014 AUDI Q5 |
| 2014 AUDI SQ5 |
Models from 2013
| 2013 AUDI Q5 |
AUDI DEALER COMMUNICATION Special Parts Collection 69DL / Head Curtain Airbag – USA ONLY This notice is for: Date: About this Parts Collection Dealer Principal General Manager Sales Managers Service Manager Parts Manager Service Advisor Warranty Administrator Technicians June 30, 2022 Audi is conducting a special parts collection program involving the head curtain airbags from selected 2013-2017 model year Audi Q5 vehicles. Under this program: Repair: All eligible vehicles will show the Special Parts Collection code 69DL in ELSA on July 01, 2022. Owner notification will take place in July 2022 via first-class mail. Only vehicles registered & located within the 48-contiguous United States may participate. The head curtain airbags will be replaced free of charge by an authorized Audi dealer. Time is of the essence. Once the required number of head curtain air bags have been collected, the program will end and no further replacements will be made. Return of removed head curtain air bags is mandatory. Claims are subject to cancellation if removed air bags are not returned or if they are improperly returned. START DATE – July 01, 2022 See ELSA/ServiceNet for complete repair & claiming instructions Check daily campaign open inventory report or OMD for affected vehicles in inventory Parts Department: Due to the small number of affected vehicles there will be no parts allocation. Please reference the Repair Projection Tool in the 69DL circular to view your potential VIN population. Affected Vehicles Country Beginning Model Year Ending Model Year Vehicle Vehicle Count USA 2013 2017 Q5 4,193 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Owner mailing – July 2022 -END OF MESSAGE- Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Audi Public Relations. Audi Customer Protection 69DL_DLR_LAUNCH