LI82.85-N-071595

Audio 30/40 VIS (Garmin) head unit - Complaints on market launch (vehicle with code E2R - RADIO GENERATION 2)
Topic number
LI82.85-N-071595
Version
2
Function group
82.85 - Navigation and Communication systems
Date
6/3/22
Validity
Model 447.6/7 with code E3C (Audio 30)
Model 447.6/7 with code EA4 (Audio 40) and with code
E2R (Radio generation 2)
Reason for change
change of remedy and updated damage code
Complaint
Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch.
Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available
to a limited extent or are not yet available. This can result in various problems.
At the workshop, during delivery inspection:
1. After transport mode is deactivated, the Audio 30/40 VIS (Garmin) head unit cannot be commissioned.
2. Apple CarPlay or Android Auto not available (see "Important mail" 16-2020) (Smartphone Integration).
Other possible customer complaints:
- System: System instability when using Bluetooth telephony, the multimedia system and/or the USB flash drive.
- Reversing camera: Reversing camera menu inoperative when starting the system.
- Bluetooth telephony: No call list display.
- Bluetooth telephony: No name display for calls if telephone number is not stored with country code +34.
Cause
Software release.
Remedy
For problems 1 and 2:
Note: Please do not replace any component parts!
1. Connect charger (see AR54.10-S-1127E).
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Note: An adequate voltage from the on-board electrical system battery must be guaranteed for the entire duration of
the work procedure. Otherwise the control units could be damaged if an undervoltage occurs.
Information: Observe the operating instructions of the charger.
Information: Use the charger to ensure an adequate voltage (at least 12.5 V) from the on-board electrical system battery.
_____________________________________________________________
2. Connect diagnostic device (see AD00.00-S-2000-04E).
Note: Always use the latest XENTRY Diagnostics software release.
Information: Strict compliance with the operation steps in XENTRY Diagnostics is absolutely essential.
_____________________________________________________________
3. Update radio (Audio) software (N87/2) (see AR54.21-S-0014E).
Info: For this, select the following menu items: Quick test view → N87/2 - Radio (RD) (code: E3C, EA4) → Adaptations
→ Control unit update → Control unit software update
Info: You are then automatically guided through the steps "Update control unit software" and "Update SCN coding".
The following operation steps in the diagnostic system must be complied with at all times.
______________________________________________________________
4. Disconnect diagnostic device from vehicle (see AD00.00-S-2000-04E).
______________________________________________________________
5. Disconnect charger from vehicle (see AR54.10-S-1127E).
Note: In the case of a warranty or goodwill settlement for problem 1, please use damage code 87100 G3 (Head unit –
cannot be programmed).
Note: In the case of a warranty or goodwill settlement for problem 2, please use damage code 820D2 F3 (Android Auto/CarPlay/CarLife head unit function – does not switch on).
______________________________________________________________
WIS-References
Document number
Title
Note
AD00.00-S-2000-04E
Connect STAR DIAGNOSIS, read out
fault memory
AR54.10-S-1127E
Maintain on-board electrical system
voltage for testing and diagnosis work
on the vehicle
AR54.21-S-0014E
Programming of control units
Symptoms
Overall vehicle > Networking > Diagnosis/software > Software update (add-on)
Overall vehicle > Networking > Diagnosis/software > Current problems
Communication/information > Entertainment > Screen/display > Display dark -System running
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Communication/information > Entertainment > Screen/display > Miscellaneous
Communication/information > Entertainment > Screen/display > Frozen screen -system runs
Communication/information > Entertainment > Screen/display > Some menus cannot be selected
Communication/information > Entertainment > Screen/display > Menu item is missing
Communication/information > Entertainment > Radio > Poor reception
Communication/information > Entertainment > Radio > Does not store selected station
Communication/information > Entertainment > Radio > Cuts out intermittently
Communication/information > Entertainment > Radio > Malfunction
Communication/information > Entertainment > Radio > Device unavailable
Communication/information > Entertainment > Overall system/system error > System fails to power up, display dark
Communication/information > Entertainment > Overall system/system error > System starts up at random
Communication/information > Entertainment > Overall system/system error > System shuts down completely and
then restarts
Communication/information > Entertainment > Overall system/system error > System shuts down at random
Communication/information > Entertainment > Overall system/system error > System cannot be switched off
Communication/information > Entertainment > Overall system/system error > System cannot be operated/audio and
video present
Communication/information > Entertainment > Overall system/operation > System adjustments not possible
Communication/information > Entertainment > Overall system/operation > Load mode behavior faulty
Communication/information > Entertainment > Digital radio/Satellite digital audio radio > No reception
Communication/information > Entertainment > USB input > Malfunction
Communication/information > Entertainment > Bluetooth audio streaming > Individual functions not available
Control unit/fault code
Control unit
Fault text
N87/2 - Radio (RD)
Operation numbers/damage codes
Op. no.
Operation text
Time
Damage
code
Note
87100G3
Head unit – cannot be programmed
Info: Only for problem 1. The listed
damage code is not to be considered as an acceptance of costs. The
general guidelines in the Warranty
Manual apply.
820D2F3
Function of Android Auto/CarPlay/CarLife head unit – does not
switch on Info: Only for problem 2.
The listed damage code is not to
be considered as an acceptance of
costs. The general guidelines in the
Warranty Manual apply.
Encode the component part identified as the cause of the damage. To
do so, select the relevant damage
code in function group 82. 85 under
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"Head unit function". Info: Only for
problem 3. The damage code that
must be stated is not to be considered as an acceptance of costs. The
general guidelines in the Warranty
Manual apply.
540650
MAINTAIN ON-BOARD ELECTRICAL
SYSTEM VOLTAGE (FOR TESTING
AND DIAGNOSIS WORK)
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Info: Only for problems 1 and 2:
540991
PROGRAM AND CODE CONTROL UN- --IT: .................... (AFTER QUICK TEST)
Info: Only for problems 1 and 2:
541011
PERFORM QUICK TEST
Info: Only for problems 1 and 2:
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