LI82.85-N-074919

Audio 30/40 VIS (Garmin) head unit - After ending a telephone call via Apple CarPlay, the radio can no longer be operated
Topic number
LI82.85-N-074919
Version
1
Function group
82.85 - Navigation and Communication systems
Date
6/3/22
Validity
Model 447.6/7 with code E3C (Audio 30) and code E2R
(Radio generation 2)
Model 447.6/7 with code EA4 (Audio 40) and code E2R
(Radio generation 2)
Reason for change
Remedy updated
Complaint
As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is
disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated.
Cause
1. Radio/radio - navigation (RD) control unit (N87/15) software
2. Apple iOS software status
Remedy
1. Update radio/radio - navigation (RD) control unit (N87/15) software to the latest software status.
2. Update software of customer smartphone to current iOS version.
Note: Please refer to this LI in the "Notes" section of the warranty claim
Symptoms
Communication/information > Entertainment > Overall system/system error > System cannot be operated/audio and
video present
Communication/information > Entertainment > Overall system/system error > System operable/Display faulty
Control unit/fault code
Control unit
Fault text
N87/15 - Radio / Radio - Navigation (RD)
Operation numbers/damage codes
03.06.2022 05:04:37
© Copyright Mercedes-Benz AG
JEFVNUK
Page 1 / 2
Op. no.
Operation text
03.06.2022 05:04:37
© Copyright Mercedes-Benz AG
Time
JEFVNUK
Damage
code
Note
Page 2 / 2