BTI&06202022901

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Sent on
06
From
Technical Information & Support Group
Subject
Request for Parts: 2020-2022 MDX & RDX Sunshade/Sunroof Auto Function Inop
20
2022
Expires on 07
04
2022
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Information & Support Group
Request for Parts: 2020-2022 MDX & RDX Sunshade/Sunroof Auto Function Inop
(ACTION REQUIRED)
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2022 MDXs & 2020-2022 RDXs with a client complaint of the auto-open/close function on the
sunshade/sunroof being lost (client has to continuously press on the button for movement). To better understand the cause of this condition, AHM would like to inspect the
vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the issue.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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