TXXKDBP

Brown Nu Class Action/Warranty Extension TXXK
Date: June 29, 2022
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Brown Nu Class Action and Warranty Extension TXXK
Updates to this Document
•
Includes:
o TSB 22-EM-007H supersedes 21-EM-001H-1 to revise the parts and warranty information with long
block replacement instead of short block replacement
o TSB 22-EM-009H supersedes 21-EM-002H to revise the Powertrain warranty coverage to cover
engine long block.
o Update of website/contact information, highlighted in blue font below
Date
06/29/2022
Description
This Dealer Best Practice previously informed dealers of a proposed settlement of a class action lawsuit known as Brown v. Hyundai
Motor America et al., No. 2:18-cv-11249 (D.N.J.) (the “Action”). Customers affected by the proposed settlement have been informed of
the settlement by mailed notice and email, and they may direct questions to dealers.
Affected Vehicles
In this settlement, Class Vehicle means any of the following vehicles factory equipped with a 1.8L Nu engine:
• Certain 2011-16MY Elantra (MD/UD) vehicles with 1.8L engine
• 2013MY Elantra GT (GD) vehicles with 1.8L engine
• 2013MY Elantra Coupe (JK) vehicles with 1.8L engine
What You Should Know
The Complaint alleges that the Class Vehicles suffer from a defect that can produce an abnormal piston-slapping noise, most often in
cold weather conditions, which can cause engine seizure or stalling, that engine seizure or stalling can be dangerous if experienced, and
that some owners and lessees have been improperly denied repairs under the vehicle’s warranty.
Under the proposed settlement, and subject to proof, HMA will provide financial and other benefits for certain engine related repairs.
•
The settlement extends the Powertrain Warranty for the piston-slapping condition and provides cash reimbursements for
qualifying past out-of-pocket repair-related expenses, such as rental cars and towing.
•
As of June 29, 2021, the claims window for seeking reimbursement of certain qualifying repairs has expired. Therefore,
customers may only submit reimbursement claims for qualifying rental or towing expenses.
•
To qualify, the customer must have bought or leased a “Class Vehicle,” which include Hyundai Elantra
(model years 2011, 2012, 2013, 2014, 2015 and 2016), Hyundai Elantra GT (model year 2013), and Hyundai
Elantra Coupe (model year 2013) vehicles factory equipped with a 1.8L Nu engine, purchased or leased in
the United States (including the District of Columbia but excluding other territories) or abroad while on
active military duty.
Warranty Extension Eligibility
For vehicles registered (past or current) in a Cold Weather State: As stated in the Class Action Notice, DMV data was used to
identify vehicles that are currently registered or were previously registered in a Cold Weather State. These Class Vehicles will
automatically received the warranty extension. Customers can confirm eligibility and review the terms in which to be added to the
extended warranty by visiting: www.hyundaiusa.com/TXXK
For vehicles registered in a Warm Weather State: If a customer is requesting the warranty extension and they are registered in a
Warm Weather State, to qualify for the warranty extension they must contact HCCC and providing their VIN, customer information,
and proof of one (1) of the following:
(a) the Class Member registered their vehicle in a Cold Weather State;
(b) the Class Vehicle was previously registered in a Cold Weather State;
(c) the Class Member demonstrates substantial prior cold weather usage for at least 90 consecutive days between November
and March; or
(d) the Class Member can demonstrate that their engine problem is directly related to the piston-scuffing-type defect alleged in
the Action (actual parts, photographs, or other evidence that substantiates this).
Warranty Information
Repair is for long block engine replacement. Please see TSB 22-EM-007H (or latest revision).
Please follow warranty claim submission guidelines, and if additional time is needed, please follow note 5 below.
NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: Submit campaign labor operation based on engine replacement part used.
NOTE 3: PA approval required for Op codes with Engine replacement.
NOTE 4: Labor for engine installation with the service kit is included in campaign labor op time.
NOTE 5: For any other parts in need of replacement or if additional labor is required while performing this repair, follow the
process below.
• Submit one compiled separate claim using the same Repair Order number AND
• Submit with NTT using the engine Causal Part number associated with the Engine replacement Op Code used AND
• Ensure part replacement and punch times are accurate and that they match the labor performed along with the service
manager's signature approving the TT time.
o For TT time best practices, refer to Hyundaidealer.com > Service Tab > Documents Library > Warranty > ATT-NTT
Documentation and Claim Submission Guide
• If the part replacement does not require additional labor, follow the above steps and use the system minimum of 0.1 labor
time with a quantity of 1.
NOTE 6: Warranty Policy Applies
Service Action
Reservation – Class Members are able to make an appointment with an authorized Hyundai Dealer for an
inspection or repair of their class vehicle.
• The customer should bring their car in for diagnosis if there’s an abnormal noise or related engine concern.
Readiness – The information in this Dealer Best Practice provides a summary of the settlement. Refer to the information
found on www.hyundaiusa.com/TXXK.
• Please refer to TSB 22-EM-007H (or latest revision) for inspection and repair procedures
Reception – Provide SRC or an alternative vehicle, as needed.
• Under the proposed settlement, Hyundai dealerships will provide a Service Rental Car of comparable value if
requested, until repairs are completed.
• Confirm the customer is bringing in the vehicle for diagnosis if they have an abnormal noise and use a
diagnostic worksheet to help your technician get more information.
•
Repair – If a customer is experiencing a concern related to the class action lawsuit, follow the warranty
procedures and as needed, replace the affected parts according to the service procedure in the applicable
vehicle repair manual or TSB(s).
• Please refer to TSB 22-EM-007H (or latest revision) for inspection and repair procedures
• Recommended Technician Training Level: Certified with completion of the Engine Technology –
Classroom (SVCET29_208) instructor led training or equivalent
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Customer FAQ
Q1: What is the lawsuit about?
A1: The people who filed the lawsuit are called Plaintiffs, and the companies they sued, HMA and HMC, are called Defendants. The
Plaintiffs allege that the Class Vehicles suffer from a defect that can cause engine seizure and stalling. The Plaintiffs also allege that
engine seizure or stalling can be dangerous if experienced. The Plaintiffs further allege that some owners and lessees have been
improperly denied repairs under the vehicle’s warranty. HMA and HMC both deny Plaintiffs’ allegations.
Q2: What Vehicles are included in the Settlement?
A2: Hyundai Elantra (model years 2011, 2012, 2013, 2014, 2015 and 2016), Hyundai Elantra GT (model year 2013), and Hyundai
Elantra Coupe (model year 2013) vehicles factory equipped with a 1.8L Nu engine.
Q3: If I bought or leased a Class Vehicle that has not had problems, am I included?
A3: Yes. You did NOT have to experience stalling or engine seizure to be included in this Settlement. If you still own or lease a Class
Vehicle, you may be eligible to take advantage of the Settlement’s warranty extension, as well as certain other benefits of the
Settlement.
Q4: What are the current benefits available under the Settlement?
A4: Hyundai has agreed to provide the following benefits under the settlement:
1. Warranty Extension
The settlement extends the Powertrain Warranty to cover the short block assembly, consisting of the engine block, crankshaft,
connecting rods and pistons, from damage accompanied by a piston slap noise in the upper end of the engine, ordinarily most
present in cold weather, as distinguished from other engine noises such as noises related to engine and accessory bearings,
timing chain, valve train and/or squealing belts. The length of the warranty extension is 10 years/120,000 miles (whichever
occurs first) for Original Retail Purchasers, Original Retail Lessees, or Hyundai Certified Pre-Owned Vehicles in Cold Weather
States. For all other purchasers and lessees in Cold Weather States, the warranty extension is for 8 years/80,000 miles
(whichever occurs first).
Those who have not registered their Class Vehicle in a Cold Weather State can submit a claim for one of the warranty
extensions described immediately above if they:
(a) register the Class Vehicle in a Cold Weather State;
(b) the Class Vehicle was previously registered in a Cold Weather State;
(c) the Class Member demonstrates substantial prior cold weather usage for at least 90 consecutive days between
November and March; or
(d) the Class Member can demonstrate that their engine problem is directly related to the piston-scuffing-type defect
alleged in the Class Action.
2. Reimbursement for Past Repairs
As of June 29, 2021, the claims window for seeking reimbursement of certain qualifying repairs has expired.
3. Reimbursement for Rental Cars, Towing, etc.
Money you spent on rental cars, towing services, and other out-of-pocket expenses reasonably related to obtaining a
Qualifying Repair visit https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html and submit claim
under TXXK.
Customer Support
Warranty Extension
confirmation
Hyundai Customer Care
Center (General Questions)
Hyundai Roadside Assistance
Key Contact Information
Contact Information
www.hyundaiusa.com/TXXK
1‐800‐633‐5151
1-800-243-7766
Description
Customers can confirm eligibility
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
Appendix
Updates to this Document
•
Launch of Warranty Extension TXXK TSB
Date
01/29/2021