PIE0705

Subject:
Engineering Information - Rear Washer Hose Disconnected
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of
Engineering Information bulletins.
Brand:
Model:
Cadillac
Escalade Models
Chevrolet
Suburban
Model Year:
VIN:
from
to
from
to
2021
2023
—
—
Engine:
Transmission:
—
—
Tahoe
GMC
Yukon Models
Involved Region or Country
North America
Condition
Some customers may comment on the rear washer hose being disconnected.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to "root cause" the customer's concern and develop/validate a field fix.
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under
this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the
event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
If you encounter a vehicle with the above concern, contact the engineer listed below BEFORE making any repairs.
Contact Information
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
2086478*
Engineering Information - Rear Washer Hose Disconnected
0.3 Hrs
1
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released June 13, 2022
2