N222376920

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6214
URGENT - DISTRIBUTE IMMEDIATELY
Date:
July 14, 2022
Subject: UPDATE: Stop Delivery Order for N222376920 – Wheelhouse Liner Build
Shy –75 VINS REMOVED
Model:
2022 Chevrolet Equinox
2022 GMC Terrain
To:
All General Motors Dealers
STOP DELIVERY ORDER
On July 13, 2022, General Motors sent out GlobalConnect message GCUS-3-2575,
advising of this stop delivery order. The VIN list has been modified to remove 75 VINs
that were not part of the population. The updated list is attached to this message.
Certain 2022 model year Chevrolet Equinox and GMC Terrain vehicles will begin
shipping to dealerships on July 13, 2022, which may have a condition where the front
and/or rear wheelhouse liners may be missing/built shy on the vehicle. This condition is
intentional and will be remedied at the dealership once parts become available in
accordance with a future GlobalConnect communication. Until further instructions are
received, these vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration purposes or any other dealer use.
As a reminder, dealers are to follow the normal delivery process, and vehicles should be
maintained according to requirements in the Vehicle Storage section of the Service
Policies and Procedures and those outlined in Service Bulletin #21-NA-043 Properly
Maintaining Vehicles in Dealer Inventory.
Once parts become available, the repair bulletin will be communicated via GlobalConnect
and will appear in Service Information. The bulletin will include repair instructions, part
information, and warranty submittal details, including offering Floor Plan Reimbursement
for the days the vehicle is ineligible for sale to when the repair is completed. We expect
to begin shipping parts in early Q4 or sooner for vehicle completions.
Note: Certain vehicles may have some miscellaneous parts included in the vehicle (to be
assembled when wheelhouse liners become available). Please do not discard. We will
provide more information on what to do with these parts when the bulletin is launched.
It is imperative that these vehicles are NOT sold or delivered to customers until the final
repair has been completed. A list of involved vehicles that have been identified is
attached to this message. It is sorted by dealer Business Associate Code (BAC) for
easy reference.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management
(GWM) system was updated on July 13, 2022.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the
Global Warranty Management (GWM) system will display 7/13/2022 under Release
Date and "Incomplete – Remedy Not Available" under Status. This means the required
repair is not yet available and dealers should not attempt to perform any repairs.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS