SIB010622

6/1/22, 9:16 AM
01 06 22_G32 Front Air Suspension Struts: Ltd Wty Ext To 8 Years/80,000 Miles
SIB 01 06 22
G32 Front Air Suspension Struts: Ltd Wty Ext To 8 Years/80,000 Miles
2022-05-20
This Service Information bulletin (Revision 01) replaces SI B01 06 22 dated May 2022
What’s New:
The replacement part number matrix has been changed to a graphic format to improve the
appearance
MODEL
E-Series
G32
MY
2018 to
2020
Model Description
640i xDrive Gran Turismo
Production Dates
February 15, 2017 to February 19, 2019
Note: The Model information above is for informational purposes only, it is not the only deciding factor.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific Vehicle
Comment shown below:
Please see SI B01 06 22 (DC 37 11 90 01 00): For this vehicle, the front air suspension strut
assemblies limited warranty for defects in materials or workmanship has been extended to
8 years/80,000 miles as determined from the original in-service date. This coverage is
subject to the same vehicle eligibility requirements, limitations, and exclusions that apply
to the BMW New Vehicle Limited Warranty. The G32 rear air suspension strut assemblies
are excluded from this coverage.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have Extended Limited Warranty (ELW) eligibility and/or coverage questions, please contact the Warranty
department through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to
performing any repair.
SITUATION
Component-Specific Limited Warranty Extension
For the eligible vehicles, BMW of North
America, LLC (BMW NA) is extending the
limited warranty for the vehicle’s front air
suspension strut assemblies (item # 1
Front, shown) to:
8 years/80,000 miles, as determined
by the vehicle’s original in-service
date.
This extended limited warranty coverage
only applies to the front air suspension
struts. The rear air suspension strut
assemblies and the other air suspension
system-related components are excluded
from this coverage.
This component-specific limited warranty extension applies to defects in materials or workmanship.
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01 06 22_G32 Front Air Suspension Struts: Ltd Wty Ext To 8 Years/80,000 Miles
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Important Note
Driving over rough or damaged road surfaces, as well as debris, curbs and other obstacles can cause serious
damage to wheels, tires, and suspension parts.
This is more likely to occur with low-profile tires that provide less cushioning between the wheel and the road.
Front air suspension strut assembly repairs during the 4 year/50,000 mileage New Vehicle Limited Warranty or
the extended limited warranty coverage that are required due to outside influence are not covered.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.
CAUSE
For the Model vehicles listed above, the front air suspension strut assemblies (front axle left and/or right side)
may experience a loss of air when the vehicle sits stationary for prolonged periods, causing the affected side(s)
of the vehicle to drop or lean.
Additionally, acoustic type noises (rattling, cracking) may also occur and be heard while driving on rough road
surfaces, over speed bumps or when frequent hard steering maneuvers are performed to enter and/or exit a
parking space.
CORRECTION
Follow the instructions in the PROCEDURE section.
PROCEDURE
If a vehicle listed above arrives at your center with the issue described in the Cause above, perform diagnosis,
and when required, replace the front air suspension strut assembly (one or both) as applicable.
A wheel alignment check and adjustment procedure, after performing this repair, is not required.
This extended limited warranty coverage only applies to the front air suspension strut assemblies.
The rear air suspension strut assemblies and the other air suspension system-related components are
excluded from this coverage.
Note: When this repair is required to be performed, and it is determined that a front air strut assembly has an
accumulated mileage that is more than 100,000 km (62,140 miles), replace the front air strut assemblies in sets
on that axle (front left and right).
PARTS INFORMATION
Special Replacement Part Ordering Procedure
1. Use the customer’s G32 VIN to determine the applicable front air suspension strut Electronic Parts
Catalog (ETK/EPC) Reference Only Part Numbers (1) that apply.
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01 06 22_G32 Front Air Suspension Struts: Ltd Wty Ext To 8 Years/80,000 Miles
2. From the table below, use the ETK Reference Only Part Numbers (1) to then determine and order
the front air suspension strut assembly replacement New Part Numbers (2) which is to be used to
perform this repair.
Air Suspension Strut Assembly Front Left/Right (New Part Number 37 10 N NNN NNN)
1. ETK
Reference Only Part
Numbers*
Front
(37 10)


6 866
701
6 866
702
6 866
705
6 866
706
Or
Or
Or
Or
6 899
047
6 899
048
6 899
049
6 899
050
Or
Or
Or
Or
7 915
961
7 915
962
7 915
965
7 915
966
1. New
Order >
Part
Number*
Quantity
Order >
5 A4A 7C6
1
Order >
5 A4A 7C7
1
Order >
5 A4A 7C9
1
Order >
5 A4A 7D1
1
*When applicable, includes the corresponding part number supersessions.
Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time
use screws, nuts, and seals, which must be replaced or installed according to the ISTA repair instructions/ETK,
must be selected from the Electronic Parts Catalogue, or other approved BMW resources, according to the
respective vehicle type. Invoiced these items separately under the repair Defect Code listed in this bulletin.
CLAIM INFORMATION
This component-specific limited warranty extension to 8 years/80,000 miles applies to eligible US-specification
BMW vehicles that are registered, operated, and have their covered repair performed by an authorized BMW
center in the United States (including Puerto Rico) for defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should the component fail again, it is covered by the remaining portion of the extended limited warranty
coverage period.
Non-Qualifying Repairs
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this component-specific coverage,
or that are due to outside influences, or any other unrelated issues are not covered by this limited warranty
extension. This exclusion also applies to repairs that were performed using (including those repairs that result
from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.
Qualifying Repairs – Claim Submission
Defect Code:
3711900100
G32 Front-axle air suspension strut
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01 06 22_G32 Front Air Suspension Struts: Ltd Wty Ext To 8 Years/80,000 Miles
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Labor Operation
Description
Labor Allowance
00 00 006
Performing vehicle test (with vehicle diagnosis system
Refer to AIR
– checking faults) (Main work)
Or:
00 00 556
Performing vehicle test (with vehicle diagnosis system
Refer to AIR
– checking faults) (Plus work)
And:
61 21 528
Support voltage of the vehicle electrical system /
recharge vehicle electrical system battery
Refer to AIR
Performing vehicle diagnosis – test module
Work time (WT)
Diagnosis Worktime Flat Rate (See below)
2 FRU
Draining/filling air spring system
Refer to AIR
Replacing air suspension, right or left front
Refer to AIR
Replacing both front air suspensions
Refer to AIR
And, as necessary:
61 00 006**
Or
00 58 500**
And:
37 00 501
And:
37 11 550
Or:
37 11 555
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.
*Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this component-specific coverage,
or that are due to outside influences, or any other unrelated issues are not covered by this limited warranty
Copyright ©2022 BMW of North America, Inc.
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6/1/22, 9:16 AM
01 06 22_G32 Front Air Suspension Struts: Ltd Wty Ext To 8 Years/80,000 Miles
extension. This exclusion also applies to repairs that were performed using (including those repairs that result
from using) non-genuine BMW parts and/or used BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
B-ELWR Air Struts 8Y80M Frt
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR Air Struts 8Y80M Frt
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the Warranty
Documentation Portal
Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B010622 Customer Letter.pdf
Copyright ©2022 BMW of North America, Inc.
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47911 HALYARD DRIVE
STE. 200
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
027621-000001
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May 2022
This “Important Limited Warranty Information,” effective with the date listed above, applies to the
BMW model with the Vehicle Identification Number (VIN) of WBAJV6C50JBK07894.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:

Front Air Suspension Strut Assemblies (G32)
On the above-referenced vehicle to:

8 years/80,000 miles, as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extension applies to defects in materials or workmanship. This
coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is a notice of a “limited warranty extension.” It is not a notice of a Recall or Service
Action.
If a repair to this component is required, please contact your nearest authorized BMW center in the United
States or Puerto Rico to schedule an appointment.
Company
BMW of North America, LLC
BMW Group Company
Company
Mailing
Address
BMW of North
America,
LLC
PO Box
1227
BMW Group
Company
Westwood, NJ
07675-1227
Mailing
Address
PO Box 1227
Telephone
Westwood,
NJ
(800)
831-1117
07675-1227
E-mail
Website
Customerrelations@
www.bmwusa.com
bmwusa.com
Website
www.bmwusa.com
Company
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Mailing Address
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Your BMW center will confirm your vehicle’s eligibility and review the scope of the repairs to determine if
this extended limited warranty coverage applies. After vehicle inspection and diagnosis, eligible repair work
will be performed by the authorized BMW center free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this component-specific
coverage or that are due to outside influences, or any other unrelated issues are not covered by this limited
warranty extension. This exclusion also applies to repairs that were performed using (including those
repairs that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck
parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are determined
to exceed your expectations and hope this warranty extension further enhances your ownership
experience.
Sincerely,
BMW of North America, LLC
B-ELW Front Air Suspension Strut Assemblies (G32) 8Y80M (2022) SAMPLE
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
May 2022
BMW of North America, LLC
VIN WBAJV6C50JBK07894
For the BMW model with the Vehicle Identification Number (VIN) listed above, BMW of North America, LLC
(“BMW NA”) will reimburse “qualifying customer-pay repairs” that were performed prior to the release of
this component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico, and/or the diagnosis and repair of issues beyond the scope of this component-specific
coverage or that are due to outside influence, or any other unrelated issues are not covered by this limited
warranty extension. This exclusion also applies to repairs that were performed using (including those
repairs that result from using) non-genuine BMW parts and/or used BMW passenger car or light truck
parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR Air Struts 8Y80M Frt
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request, and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR Air Struts 8Y80M Frt
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
B-ELWR Front Air Suspension Strut Assemblies (G32) 8Y80M (2022) SAMPLE
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Front Air Suspension Strut Assemblies (G32): Limited Warranty Extension to
8 Years/80,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
‚
‚
‚
‚
‚
‚
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line-item expenses that relate
to the component that is covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
‚
‚
‚
‚
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?
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Front Air Suspension Struts (G32): Limited Warranty Extension to
8 Years/80,000 Miles
Frequently Asked Questions (FAQ)
1. With the release of this notification, which BMW Group US models are potentially
eligible for this component-specific Limited Warranty Extension?
E-Series
G32
MY
2018 to 2020
Model Description
640i xDrive Gran Turismo
2. What is the specific issue with the Front Air Suspension Strut assemblies?
For the Model listed above, front air suspension strut assembles (left and/or right side) may
experience a loss of air when your vehicle sits stationary for prolonged periods, causing the affected
side(s) of the vehicle to drop or lean.
Additionally, acoustic type noises (rattling, cracking) may also occur and be heard while driving on
rough road surfaces, over speed bumps or when frequent hard steering maneuvers are performed
to enter and/or exit a parking space.
3. What should I do if I notice a similar condition in my vehicle?
Please contact an authorized BMW center in the United States (including Puerto Rico) to have your
vehicle inspected, and as necessary, repaired.
4. How will my vehicle be repaired?
If it is determined that the front air suspension strut assemblies in your vehicle are causing the
issues described above due to a defect materials or workmanship, the affected air strut assembly
will be replaced free of charge under the terms of this 8 year/80,000-mile extended limited warranty
coverage.
Note: The rear air suspension strut assemblies are excluded.
Also, any other air suspension system-related issues that are beyond the scope of this componentspecific extended coverage and/or are that are due to outside influences are excluded from this
coverage.
B-ELWR Front Air Suspension Strut Assemblies (G32) 8Y80M (2022) SAMPLE
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