PIE0677A

Subject:
Engineering Information - Power Floor Console Armrest will not Lock in Place and/or Console Lid Slides Back and
Forth Freely
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL refer to Service Bulletin 04-00-89-053 for more details on the use of
Engineering Information bulletins.
This PI has been revised to update the Model Year. Please discard PIE0677.
Brand:
Model:
Chevrolet
Suburban
Model Year:
VIN:
from
to
from
to
2021
2022
—
—
Engine:
Transmission:
—
—
Tahoe
GMC
Yukon Models
Involved Region or Country
North America
Additional Options (RPOs)
Equipped with CONSOLE-FRT COMPT, FLOOR, ARM REST SLIDING, UP LEVEL (RPO DCH)
Condition
Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
Some customers may comment on the Power Floor Console Armrest will not lock in place and/or the console lid
slides back and forth freely.
Cause
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to "root cause" the customer's concern and develop/validate a field fix.
Correction
If you encounter a vehicle with the above concern, perform the following steps and ask the customer the following questions then contact the engineer listed below
with your findings.
Check points for sliding console:
1.
Move the console all the way back by using the button on the overhead console, and check to see if the console moves all the way back.
2.
Move the console all the way forward by using the button on the overhead console, and check to see if the console moves all the way forward.
3.
Move the console all the way back by using the button on the overhead console and move the arm rest forward with the palm until the arm rest locks on the
detent.
4.
Move the arm rest back to the rearward position by pulling the arm rest back manually.
5.
Move the arm rest forward with the palm till the arm rest locks on the detent.
6.
Move the console all the way forward by using the button on the overhead console, and check if the forward movement of the console overrides the detent of
the arm rest and console can move all the way forward
Questions to Customers:
1.
Are we powering the console all the way rearward?
2.
Are we trying to move the arm rest forward when the console is all the way rearward?
3.
How far do you move the console back to move the arm rest forward?
4.
How may locking features do you prefer on the arm rest to lock?
Contact Information
1
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
1086478*
Engineering Information - Power Floor Console Armrest will not Lock in Place
0.3 hr
*This is a unique Labor Operation for bulletin use only.
Version
2
Modified
Released January 28, 2022
Revised February 02, 2022 – Revised to update the model years.
2