A9122112067569_1

Technical Service Bulletin
PSS 91 MIB3: System gets stuck on the welcome screen at startup
91 22 11 2067569/1 July 14, 2022.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2022
All
Not applicable
Condition
Customer states:
The MMI stays stuck on the welcome screen while loading user information from the backend on startup.
Workshop findings:
• No relevant DTCs are stored.
• The complaint may sporadically be reproducible.
Technical Background
A software issue in the Onboard Communications Unit (OCU) (J949, diag. addr. 0075) may cause the MMI to be
stuck loading user information, especially when the vehicle is located outside of cellular coverage.
Production Solution
Not applicable.
Service
Page 1 of 2
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1. Explain to the customer that a solution is expected to be available by the end of the 1st quarter of 2023 (subject
to change) and that no repairs are necessary at this point. Do not replace any components for this condition
since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in ELSA.
Workaround
• A reboot of the MMI system, either via a 10 second power button reset or a bus sleep cycle, may cause the
system to boot up normally again.
• If the vehicle is located outside of cellular coverage, multiple resets may be required.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2067569) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 2 of 2
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.