A0022572065028_2

Technical Service Bulletin
00 MY22 Audi Q4 e-tron Launch - Repair Authorization
00 22 57 2065028/2 July 11, 2022. Supersedes Technical Service Bulletin Group 00 number 21-54 dated November
9, 2021, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
2023 – 2024
All
Not Applicable
Q4 e-tron
quattro, and Q4
e-tron Sportback
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Republished for Launch
1
11/09/2021
Initial publication
Audi of America is requesting your cooperation in supplying us with the technical information vital to the successful
launch of the Audi Q4 e-tron. The procedure outlined below is mandatory for all dealers and should be followed
when the first Audi Q4 e-tron arrives at your dealership until further notice.
Note:
The Repair Authorization Process should not be followed for routine maintenance services and PDI inspections. If
an issue is found during PDI, please follow the process outlined in the Service section.
Page 1 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
Not applicable.
Production Solution
Not applicable.
Service
1.
Verify the customer’s concern.
2.
Begin GFF diagnosis. Do not remove any part or disconnect electrical connections.
3.
Create a TAC ticket using the Technical Assistance Center System in Elsa.
4.
Select New Audi Q4 e-tron Technical Launch Repair Authorization in the Concern Type field as shown below
(Figure 1).
Page 2 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Audi Q4 e-tron Launch Repair Authorization.
5.
Describe the customer’s concern in as much detail as possible. Fill in all required fields.
6.
Include your cell phone number in the TAC ticket. The TAC consultant will use this number to contact you so
you can be near the car during the conversation.
7.
Attach the GFF Diagnosis Log and photos of the concern.
8.
Activate the TAC ticket promptly by calling the TAC for further instruction before carrying out any repairs.
Within one hour of receiving the technician’s call, our Launch Team will either provide a repair plan or make the
decision to send a Launch Team member to your dealership. If there is no response within the hour, the
technician may proceed with the repair.
Through the Audi Launch Allowance Program, Audi dealers may claim 30 time units when a TAC ticket is properly
opened and 30 time units when the TAC ticket is closed with appropriate attachments and detailed repair
information. Dealers may claim an additional 40 time units when requested parts are sent within 48 hours to the
Warranty Parts Return Center.
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© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Further instructions on how to claim the additional time units can be found in the Audi Warranty Service Circular
AWA-22-08 dated July 5th, 2022.
Warranty and Parts Return Process:
The Audi Warranty Parts Return Center will notify the dealership of a part return on all closed Audi TAC case
numbers within one (1) business day.
Warranty Parts Return Center personnel will:
• Contact the Parts Manager to confirm part availability for each part request.
• Create a shipping request in the Warranty Parts Portal (WPP).
• Contact the dealership if the requested part(s) is not picked up by FedEx in 48 hours.
Dealership personnel should:
• Monitor the Outstanding Warranty Parts Report in WPP for new requests.
• Print the pre-addressed shipping label from the WPP.
• Return the requested part(s) with repair documentation and a printed copy of the Audi TAC case number to
the Warranty Parts Return Center the same day.
• Enter the warranty claim into SAGA within 24 hours of repair.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
Page 4 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
All part and service references provided in this TSB (2065028) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 5 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.