TAIB0877

Service Bulletin – Product
Subject: Software Download Process of SW-18187-P (5516009 or 5516010) –
Endurant and PACCAR Transmissions
Document Number: TAIB-0877
Date: October 1, 2018
Updated: October 1, 2020
Issue Description:
Updating Transmission Control Module (TCM) software to 55161009 or 5516010
requires additional file downloads; a total of 5 compared to a typical download of 2 files
(Monitor and TCM). These additional file downloads are required to support product
security enhancements. 5 key switch cycles and “OK” button prompts are required as
part of the download process.
Note: Reference TAIB-0882: DAVIE4 Required for Software Updates and Configuration
Changes When Connected to a PACCAR 12-Speed Transmission (PACCAR AMT)
Containment/Corrective Action:
The following is required to support a successful software download:
• Ensure the vehicle batteries are properly charged.
o If equipped, ensure the Low Voltage Disconnect (LVD) does not activate
due to low battery voltage during the software download process.
• Ensure to close the vehicle cab doors and, if equipped, disable any telematics
system to limit activity on the vehicle data link.
• Ensure the computer performing the software download remains properly
powered or charged and the communication adapter remains connected.
• Ensure timely execution of the 5 key switch cycles and “OK” button prompts.
Each file download may vary in time and duration.
NOTICE: Complete and timely execution of all on-screen prompts are required during
the software download process, explicitly the key switch cycles and “OK” button
prompts.
Note: A failed software download typically occurs due to not following the key switch
cycles and “OK” button prompts, disconnection of the communication adapter, an
issue with the computer performing the download or low vehicle battery voltage. If the
download failed, contact Eaton at 1-800-826-HELP (4357) for assistance, in most
cases the TCM can be recovered from a failed software download.
After a successful download of 5516009 or 5516010, previous software versions are
not available.
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Service Bulletin – Product
Affected Models/Population:
Endurant Transmission (5516010)
PACCAR Transmissions (5516009)
Endurant
PACCAR
Note: This software package includes five different continuous downloads, each
with a key switch cycle and “OK” button prompt. Promptly follow on-screen
prompts to avoid a failed download.
•
If the “Connection Failed” prompt appears: Follow recovery instructions
on page 3
•
If the “Download Completed Successfully” prompt appears: No additional
action is required, process complete.
•
If the “Download Failed” prompt appears: Take a screenshot of the error
message (example below). The steps required to recover the ECU vary based
on the error message indicated. Go to Recovery Instructions with
Screenshot.
•
If the “Download Failed” prompt appears and a screenshot of the error
message is not available, go to Recovery Instructions without Screenshot.
Recovery Instructions with Screenshot
Disconnect ServiceRanger, key off and remove battery power to TCM and wait 30
seconds. After 30 seconds reconnect battery power to TCM, key on and connect
ServiceRanger.
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Service Bulletin – Product
General instructions:
1.
2.
3.
4.
5.
6.
7.
Key on.
Connect ServiceRanger.
When prompted, select “Recover ECU”.
From the Product Family dropdown, select “Endurant” or “PACCAR”.
From the Model dropdown, select the transmission model.
From the ECU dropdown, select “TCM – Endurant” or “TCM - PACCAR”.
From the Hardware dropdown, Download Recovery phases 1 through 3
consecutively until a “Download Completed Successfully” prompt appears”.
Ensure Recovery Package SW-18187-P is selected.
8. Complete download by updating to newest Software Version; for PACCAR
reference 2020-FSUD-4168, Service Bulletin TAIB-0882.
9. Verify Engine calibrations in TCM settings are correct as fault codes 206 & 215
may set active during this procedure.
Select the appropriate Step based on the failed software download:
Failed software download:
5568408
5538102
5538103
5538104
5538105
Monitor software 5516501
Monitor software 5516502
TCM software 5516009
TCM software 5516010
Go to:
Step A
Step B
Step C
Step D
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Service Bulletin – Product
Step A: Recovering from failed download of 5568408 software:
1. Key on.
2. Connect ServiceRanger.
3. When prompted, select “Recover ECU”.
4. From the Product Family dropdown, select “Endurant” or “PACCAR”.
5. From the Model dropdown, select the transmission model.
6. From the ECU dropdown, select “TCM – Endurant” or “TCM - PACCAR”.
7. From the Hardware dropdown, select “Gen 4 ECU – Gen 4 ECU”.
8. From the Available Updates, select “SW-18187-P”.
Note: Selecting this option downloads the following versions:
Endurant Software Version
5568408
5538102
5538103
5516010
PACCAR Software Version
5568408
5538104
5538105
5516009
9. From the Connect to Vehicle prompt, select “Ok.”
10. Go To Programming.
11. From the Available Updates, select “SW-18187-P”. Process complete.
Note: Selecting this option downloads the Monitor software.
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Service Bulletin – Product
Step B: Recovering from failed download of 5538102, 5538103, 5538104 or
5538105 software:
1. Key on.
2. Connect ServiceRanger.
3. When prompted, select “Recover ECU.”
4. From the Product Family dropdown, select “Endurant” or “PACCAR”
5. From the Model dropdown, select the transmission model.
6. From the ECU dropdown, select “TCM – Endurant” or “TCM - PACCAR”.
7. From the Hardware dropdown, select “Gen 4 ECU Dev – Gen 4 ECU Dev”.
8. From the Available Updates, select “SW-18187-P”.
Note: Selecting this option downloads the following software versions:
Endurant Software Version
5538102
5538103
5516010
PACCAR Software Version
5538104
5538105
5516009
9. From the Connect to Vehicle prompt, select “Ok.”
10. Go To Programming.
11. From the Available Updates, select “SW-18187-P”. Process complete.
Note: Selecting this option downloads the Monitor software.
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Step C: Recovering from failed download of 5516501 or 5516502 Monitor
software:
1. Key on.
2. Connect ServiceRanger.
3. When prompted, select “Recover ECU.”
4. From the Product Family dropdown, select “Endurant” or “PACCAR”
5. From the Model dropdown, select the transmission model.
6. From the ECU dropdown, select “Monitor – Endurant” or “Monitor - PACCAR”.
7. From the Hardware dropdown, select “Gen 4 ECU Endurant” or “Gen 4 ECU
PACCAR”.
8. From the Available Updates, select “SW-18187-P”.
Note: Selecting this option downloads the Endurant Monitor software version
5516502 or the PACCAR Monitor software version 5516501.
9. After this download completes, download the Endurant TCM software version
5516010 or the PACCAR TCM software version 5516009, go to Step D.
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Service Bulletin – Product
Step D: Recovering from failed download of 5516009 or 5516010 TCM software:
1. Key on.
2. Connect ServiceRanger.
3. When prompted, select “Recover ECU.”
4. From the Product Family dropdown, select “Endurant” or “PACCAR”
5. From the Model dropdown, select the transmission model.
6. From the ECU dropdown, select “TCM – Endurant” or “TCM - PACCAR”.
7. From the Hardware dropdown, select “Gen 4 ECU Endurant” or “Gen 4 ECU
PACCAR”.
8. From the Available Updates, select “SW-18187-P”. Process complete.
Note: Selecting this option downloads the Endurant TCM software version
5516010 or the PACCAR TCM software version 5516009.
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Recovery Instructions without Screenshot.
Disconnect ServiceRanger, key off and remove battery power to TCM and wait 30
seconds. After 30 seconds reconnect battery power to TCM, key on and connect
ServiceRanger.
Step A: Recovering from failed download of 5568408 software:
1. Key on.
2. Connect ServiceRanger.
3. When prompted, select “Recover ECU”.
4. From the Product Family dropdown, select “Endurant” or “PACCAR”.
5. From the Model dropdown, select the transmission model.
6. From the ECU dropdown, select “TCM – Endurant” or “TCM - PACCAR”.
7. From the Hardware dropdown, select “Gen 4 ECU – Gen 4 ECU”.
8. From the Available Updates, select “SW-18187-P”.
Note: Selecting this option downloads the following versions:
Endurant Software Version
5568408
5538102
5538103
5516010
PACCAR Software Version
5568408
5538104
5538105
5516009
9. From the Connect to Vehicle prompt, select “Ok.”
10. Go To Programming.
11. From the Available Updates, select “SW-18187-P”.
a. If the Download Completed Successfully, process complete.
b. If the Download Failed, 5568408 has already been installed successfully,
Go to Step B.
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Service Bulletin – Product
Step B: Recovering from failed download of 5538102, 5538103, 5538104 or
5538105 software:
1. Key on.
2. Connect ServiceRanger.
3. When prompted, select “Recover ECU.”
4. From the Product Family dropdown, select “Endurant” or “PACCAR”
5. From the Model dropdown, select the transmission model.
6. From the ECU dropdown, select “TCM – Endurant” or “TCM - PACCAR”.
7. From the Hardware dropdown, select “Gen 4 ECU Dev – Gen 4 ECU Dev”.
8. From the Available Updates, select “SW-18187-P”.
Note: Selecting this option downloads the following software versions:
Endurant Software Version
5538102
5538103
5516010
PACCAR Software Version
5538104
5538105
5516009
9. From the Connect to Vehicle prompt, select “Ok.”
10. Go To Programming.
11. From the Available Updates, select “SW-18187-P”.
a. If the Download Completed Successfully, process complete.
b. If the Download Failed, 5538102, 5538103, 5538104 or 5538105 has
already been installed successfully, Go to Step C.
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Service Bulletin – Product
Step C: Recovering from failed download of 5516009 or 5516010 TCM software:
1. Key on.
2. Connect ServiceRanger.
3. When prompted, select “Recover ECU.”
4. From the Product Family dropdown, select “Endurant” or “PACCAR”
5. From the Model dropdown, select the transmission model.
6. From the ECU dropdown, select “TCM – Endurant” or “TCM - PACCAR”.
7. From the Hardware dropdown, select “Gen 4 ECU Endurant” or “Gen 4 ECU
PACCAR”.
8. From the Available Updates, select “SW-18187-P”.
a. If the Download Completed Successfully, process complete.
b. If the Download Failed, replace TCM.
Note: Selecting this option downloads the Endurant TCM software version
5516010 or the PACCAR TCM software version 5516009.
Endurant
PACCAR
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Service Bulletin – Product
Field Strategy:
The 5516009 and 5516010 software are in ServiceRanger Application 4.5.1327
database update version 1807-01-C-2635 at an RFM License and above.
To verify software version open ServiceRanger > select Help > select About
ServiceRanger:
The latest ServiceRanger software version is available at the link below:
http://www.roadranger.com/rr/CustomerSupport/Support/ServiceRanger/index.htm
Affected Models
Endurant Transmissions
PACCAR Transmissions
Current Release
Part Number
5516004 and
5516006 (Navistar)
5516004 and
5516006 (Navistar)
New Release
Part Number
5516010
Date
5516009
7/27/2018
7/27/2018
Warranty Information:
Warranty Parts:
• No parts required if download successful.
• TCM kit number based on transmission model (pending inspection).
The material contained in this bulletin is product improvement information. Eaton Corporation is not committed to,
FSUD: 2018-FSUD-2640
or liable for, canvassing existing products.
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