22-NA-107

Service Bulletin
Bulletin No.:
22-NA-107
Date:
July, 2022
TECHNICAL
Subject:
Brand:
Buick
Cadillac
Chevrolet
GMC
Service AWD Message in Driver Information Center (DIC) at Ignition On with DTC
C056D Set
Model:
Enclave
Envision
Model Year:
to
2020
2022
XT4
2019
XT5
2018
XT6
2020
Blazer
2019
Equinox
2018
Traverse
2018
Acadia
Terrain
VIN:
from
2018
from
to
—
—
Engine:
Transmission:
—
—
2022
2022
2022
Involved Region or Country
North America, Brazil, Chile, Colombia, Guatemala, Europe, Middle East, Israel, Egypt,
Uzbekistan, China, Cadillac Korea, GM Korea Company, Vietnam, South Africa
Additional Options (RPOs)
Equipped with RPOs F48 (AWD), G99 (Twinster), and -G99 (Booster)
Condition
Some customers may comment on an intermittent Service AWD (All-Wheel Drive) lamp
illuminated in the DIC at ignition on and as a result AWD functionality not available.
However, AWD functionality will return at the next ignition cycle.
Technicians may find DTC C056D set current or in recent history.
Cause
The cause of the condition may be software anomalies.
Correction
• If DTC C056D is current and DIC Service AWD is illuminated, perform an ignition
Sleep Cycle (shut the vehicle off, Open/Close Door and wait 3-4 minutes, start the
vehicle again).
– If DTC is still present and current, follow Service Diagnostics related to C056D.
– If DTC is in History and DIC message Service AWD is no longer present, proceed to
update RDCM (Rear Drive Control Module) software. Refer to the Service
Procedure below.
• If customer concern was presence of DIC Service AWD message with no DTCs
stored, proceed to update RDCM software. Refer to the Service Procedure below.
• If this is a repeat concern and RDCM software was already updated, proceed to
service diagnostics procedure related to the customer concern.
• If the DTC C056D is current and will not clear, perform published diagnostics in
Service Information. After a repair is made and verified, ensure that the RDCM has the
latest software.
• If DTC C056D is intermittent and customer indicates that AWD functionality returns
after a key cycle, then update the RDCM with the latest available software.
• If software has been updated after February 21, 2022, then perform published
diagnostics as the vehicle already contains the software intended to correct this
anomaly.
Copyright 2022 General Motors LLC. All Rights Reserved.
Page 2
July, 2022
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
• Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
• Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12V jumper or booster pack disconnected
from the AC voltage supply. DO NOT connect a
battery charger.
• Follow the on-screen prompts regarding ignition
power mode, but ensure that anything that drains
excessive power (exterior lights, HVAC blower
motor, etc) is off.
• Please verify that the radio time and date are set
correctly before inserting USB drive into vehicle
for programming, otherwise an error will result.
• Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Bulletin No.: 22-NA-107
Important: The service technician always needs to
verify that the VIN displayed in the TLC left side drop
down menu and the top center window match the VIN
plate of the vehicle to be programmed prior to using
Service Programming System 2 (SPS2) for
programming or reprogramming a module.
• For the TLC application, service technicians need
to always ensure that the power mode (ignition) is
“ON” before reading the VIN from the vehicle’s
VIN master module and that they do not select a
VIN that is already in the TLC application memory
from a previous vehicle.
• If the VIN that shows up in the TLC top center
window after correctly reading the VIN from the
vehicle does not match the VIN plate of the
vehicle, manually type in the VIN characters from
the vehicle VIN plate into the TLC top center
window and use these for programming or
reprogramming the subject module with the
correct vehicle VIN and software and/or
calibrations.
• The Engine Control Module (ECM) is the master
module (for VIP vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the ECM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
• The Body Control Module (BCM) is the master
module (for GEM vehicles) that TLC reads to
determine the VIN of the vehicle. If the VIN read
from the vehicle by TLC does not match the VIN
plate of the vehicle, the BCM also needs to be
reprogrammed with the correct VIN, software and
calibrations that match the vehicle’s VIN plate.
Bulletin No.: 22-NA-107
July, 2022
Page 3
Caution: Be sure the VIN selected in the drop down
menu (1) is the same as the vehicle connected (2)
before beginning programming.
5743643
Important: If the vehicle VIN DOES NOT match, the
message below will be shown.
5877000
Page 4
July, 2022
Bulletin No.: 22-NA-107
5644477
Important: Techline Connect screen shown above.
Important: If the same calibration/software warning is
noted on the TLC or SPS Summary screen, select OK
and follow screen instructions. After a successful
programming event, the WCC is located in the Service
Programming System dialogue box of the SPS
Summary screen. Document the WCC on the job card.
No further action is required. Refer to the Warranty
Information section of this bulletin.
1. Reprogram the Rear Differential Clutch Control
Module. Refer to K47 Rear Differential Clutch
Control Module: Programming and Setup in SI.
Bulletin No.: 22-NA-107
July, 2022
Page 5
5644478
Note: The screenshot above is an example of module
programming and may not be indicative of the specific
module that is being programmed. Module selection
and VIN information have been blacked out.
Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the Warranty Claim Code (WCC) screen shown above
on the job card. Refer to callout 1 above for the location
of the WCC on the screen.
2. Record the Warranty Claim Code on the job card
for warranty transaction submission.
Page 6
July, 2022
Bulletin No.: 22-NA-107
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
Description
Labor Time
Use
Published
Labor
2810695*
Operation
Time
Important: *To avoid warranty transaction rejections,
carefully read and follow the instructions below:
• The Warranty Claim Code must be accurately entered
in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is
generated for a programming event, it is required to
document all Warranty Claim Codes in the “Correction”
field on the job card. Dealers must also enter one of the
codes in the “SPS Warranty Claim Code” field of the
transaction, otherwise the transaction will reject. It is
best practice to enter the FINAL code provided by
SPS/SPS2.
Rear Differential Clutch
Control Module
Reprogramming with SPS
Warranty Claim Code Information Retrieval
If the Warranty Claim Code was not recorded on the
Job Card, the code can be retrieved in the SPS2
system as follows:
1. Open TLC on the computer used to program the
vehicle.
2. Select and start SPS2.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version
2
Modified
Released May 20, 2022
Revised July 21, 2022 – Removed Cadillac CT4 and CT5, added Cadillac XT4 and XT5
and added first Important statement under Service Procedure.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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CERTIFICATION