19-NA-262

Bulletin No.:
Service Bulletin
Date:
19-NA-262
August, 2022
TECHNICAL
Subject:
Clock Shows Dashes and Cannot be Set After Battery Disconnect
This bulletin replaces PIT5652E. Please discard PIT5652E.
Brand:
Cadillac
Chevrolet
Model:
DTS
Model Year:
VIN:
from
to
2006
2011
STS
2005
2011
Avalanche
2007
2011
Corvette
2005
2010
2007
2011
from
to
Engine:
Transmission:
All
All
Silverado
Suburban
Tahoe
—
Sierra
GMC
Yukon
2007
2011
Yukon XL
HUMMER
H2
2008
2009
Pontiac
Grand Prix
2004
2009
Saab
9-5
2005
2009
Involved Region or Country
North America
Additional Options (RPOs)
Equipped with Infotainment system RPO U3R, U3U, US4, UUK, UUL, UVB, UYS or YQ4
Condition
Some customers may comment that after the vehicle battery was disconnected or
replaced, the clock no longer displays on the radio or displays dashes. The technician
may also find that the clock cannot be set through the radio menu.
Cause
The cause of the condition may be an internal software issue in which the GPS system
week counter rolled over to zero, creating the issue.
Correction
Refer to the latest version of PIT3830 before continuing with the Service Procedure. If the
concern remains after reviewing PIT3830, then proceed to the proper program and RPO
below and follow the steps.
Note: There is no manual clock set fix or software update correction for the following
programs: 2005-2007 Cadillac STS with RPO YQ4, 2008-2009 HUMMER H2 with RPO
UVB or UUK, 2004-2009 Pontiac Grand Prix with RPO US4, 2005-2009 Saab 9-5 with
RPO U3U. Please apologize to the customer for this inconvenience and inform them that
the clock will return on its own on August 16, 2020.
Copyright 2022 General Motors LLC. All Rights Reserved.
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August, 2022
Bulletin No.: 19-NA-262
Service Procedure
Truck, SUV, or Cadillac DTS Radios with RPOs U3R,
U3U, UUK, UUL or UVB
1. Turn the vehicle and radio on.
2. If the “CAUTION” screen is displayed, press “OK.”
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3. Press the hard “Menu” button on the right side of
the radio.
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Bulletin No.: 19-NA-262
4. At the top of the display, press the “Display”
soft key.
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5. In the lower left of the next screen, press and hold
in the lower left of the screen for 5–10 seconds
(there will not be a button shown, the button is
hidden).
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August, 2022
Bulletin No.: 19-NA-262
6. When the screen to Enter PIN Code appears, enter
"660" (Other codes that may work if the next page
icon is missing are 295660, 3657, 9448, 1791,
1765, 1756, 3366, 296645).
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7. Select “Next Page” from the “Screen
Diagnostic” page.
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8. Select “Set Time.”
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9. Enter the current date and time, then select “Set”
from the lower right of display.
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Bulletin No.: 19-NA-262
10. Press “Back” to return to the previous screen.
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11. To completely exit the diagnostic menu mode, turn
the ignition off and allow the vehicle to go to sleep
to exit Retained Accessory Power mode for up to
five minutes. After five minutes have passed, turn
the vehicle on and the correct clock should display.
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Corvette Radio with RPO U3U
Important: A personal computer with a CD/DVD
burner is required.
1. For a navigation radio in a Corvette with RPO U3U,
go to the website https://drive.google.com/file/d/
16eg6eStwaPBszzuOgbABqgf96ueMTpYK/view?
usp=sharing.
2. Click on Download.
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Bulletin No.: 19-NA-262
3. A. If using Internet Explorer, select Save As and
Save the file to the Downloads folder.
B. If using Google Chrome, after download is
complete, go to downloaded file in the lower left
corner, click the up arrow and select “Show in
folder.”
4. Find the newly saved file “245_135A.iso” and right
click on it.
5. Select “Burn disc image.”
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6. Select the Disc burner and the select Burn.
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7. After 5 minutes, the disc will be completed.
8. Make sure the vehicle is outside and the engine is
running.
9. On the radio display, press the Open/Close
Faceplate Key (A).
10. Eject the map disc by pressing DVD Map
Database Eject Key (B). Insert the Software
Update Disc in the DVD Map Database Slot (C).
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Bulletin No.: 19-NA-262
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11. The update will start automatically. You will see a
progress bar on the screen. The update takes
about 2 minutes. The vehicle logo will be seen
once the update is completed.
Note: If the update does not start, verify the radio part
number in the vehicle is the correct part number for the
model year, make, and model involved.
12. Eject the update disc and insert the map disc into
the DVD Map Database Slot (C).
13. The software update procedure is completed.
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2008 Cadillac STS Radio with RPO YQ4
Important: A personal computer with a CD/DVD
burner is required.
1. For a 2008 Cadillac, go to the website https://
drive.google.com/file/d/
1Vf4HkzTgA62tctiYL28kGf3L10e-H5hH/view?
usp=sharing
2. Click on Download.
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3. A. If using Internet Explorer, select Save As and
Save the file to the Downloads folder.
B. If using Google Chrome, after download is
complete, go to downloaded file in the lower left
corner, click the up arrow and select “Show in
folder.”
4. Find the newly saved file “295_10CA_08.iso” and
right click on it.
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Bulletin No.: 19-NA-262
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5. After right clicking on the file name, select “Burn
disc image.”
6. Select the Disc burner and then select Burn.
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7. After 5 minutes, the disc will be completed.
8. Make sure the vehicle is outside and the engine is
running.
9. Eject the map disc by pressing DVD Map
Database Eject Key (A). Insert the Software
Update Disc in the DVD Map Database Slot (B).
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10. The update will start automatically. You will see a
progress bar on the screen. The update takes
about 5 minutes. The vehicle logo will be seen
once the update is completed.
Note: If the update does not start, verify the radio part
number in the vehicle is the correct part number for the
model year, make, and model involved.
11. Eject the update disc and insert the map disc into
the DVD Map Database Slot (B).
12. The software update procedure is completed.
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Bulletin No.: 19-NA-262
2009-2011 Cadillac STS Radio with RPO YQ4
Important: A personal computer with a CD/DVD
burner is required.
1. Go to the website https://drive.google.com/file/d/
1geu1NjhNPfLDkf-Z7A5WdyouYimdAPmD/view?
usp=sharing.
2. Click on Download.
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3. A. If using Internet Explorer, select Save As and
Save the file to the Downloads folder.
B. If using Google Chrome, after download is
complete, go to downloaded file in the lower left
corner, click the up arrow and select “Show in
folder.”
4. Find the newly saved file “295_vAA_09_11.iso”
and right click on it.
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5. After right clicking on the file name, select “Burn
disc image.”
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6. Select the Disc burner and then select Burn.
7. After 5 minutes, the disc will be completed.
8. Make sure the vehicle is outside and the engine is
running.
9. Eject the map disc by pressing DVD Map
Database Eject Key (A). Insert the Software
Update Disc in the DVD Map Database Slot (B).
10. The update will start automatically. You will see a
progress bar on the screen. The update takes
about 5 minutes. The vehicle logo will be seen
once the update is completed.
Note: If the update does not start, verify the radio part
number in the vehicle is the correct part number for the
model year, make, and model involved.
11. Eject the update disc and insert the map disc into
the DVD Map Database Slot (B).
12. The software update procedure is completed.
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Version
4
Modified
Released November 15, 2019
Revised November 22, 2019 – Added a Supersede statement, updated the Model Years
for STS, added the GMC Yukon XL, HUMMER H2, Pontiac Grand Prix, Saab 9-5 Models,
updated the Involved Region or Country section and added a Note to the Correction
section.
Revised May 18, 2020 – Updated the procedure under Corvette Radio with RPO U3U
and added/updated procedures for Cadillac STS Radio with RPO YQ4.
Revised July 26, 2022 – Updated website links for Chevrolet Corvette and Cadillac STS.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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