21-056-15
Service Bulletin Details
Public Details for: 21-056-15
Flash: transmission shift and drivability enhancements this bulletin involves reprogramming the transmission control module (tcm) with the latest available software. Customers may experience a harsh 3-1 downshift.
- 2015 -
Models from 2015
2015 DODGE JOURNEY |
NUMBER: 21-056-15 GROUP: Transmission and Transfer Case DATE: October 27, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC. HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF THE wiTECH DIAGNOSTIC APPLICATION WINDOW. THE wiTECH SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE PERFORMING THIS PROCEDURE. SUBJECT: Flash: Transmission Shift And Drivability Enhancements OVERVIEW: This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. MODELS: 2015 (JC) Dodge Journey NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA, EMEA. NOTE: This bulletin applies to vehicles built on or before June 12, 2015 (MDH 0612XX) equipped with a 2.0L Diesel (Sales Code EBT) and a 6-Speed Automatic Transmission (Sales Code DG2). SYMPTOM/CONDITION: Customers may experience a harsh 3-1 downshift. DIAGNOSIS: Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in TechCONNECT, verify all engine systems are functioning as designed. If DTCs or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. If the customer describes the symptom/condition listed above, perform the Repair Procedure. 21-056-15 -2- REPAIR PROCEDURE: NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process. NOTE: If this flash process is interrupted/aborted, the flash should be restarted. 1. Reprogram the TCM with the latest available software. Detailed instructions for flashing control modules using the wiTECH Diagnostic Application are available by selecting the “HELP” tab on the upper portion of the wiTECH window, then “HELP CONTENTS.” This will open the Welcome to wiTECH Help screen where help topics can be selected. 2. Clear all DTCs that may have been set in any module due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow them to be cleared. POLICY: Reimbursable within the provisions of the warranty. TIME ALLOWANCE: Labor Operation No: 18-19-05-CB Description Module, Transmission Control (TCM) Reprogram (1 - Semi-Skilled) Skill Category 2 - Automatic Transmission Amount 0.2 Hrs NOTE: The expected completion time for the flash download portion of this procedure is approximately 4 minutes. Actual flash download times may be affected by vehicle connection and network capabilities. FAILURE CODE: The dealer must choose which failure code to use. If the customer came in with an issue and if the dealer finds a software update to correct that issue, use failure code CC, for all other use failure code RF. • • If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, failure code CC is to be used. If an available flash is completed while addressing a different customer concern, failure code RF is to be used. CC Customer Concern RF Routine Flash