0200715

NUMBER:
GROUP:
DATE:
02-007-15
Front Suspension
November 11, 2015
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 15-110. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Steering Wheel Off Center
OVERVIEW:
This bulletin involves centering the steering wheel.
MODELS:
2015 - 2016
(RT)
Chrysler Town And Country
Dodge Caravan
Ram C/V Tradesman
NOTE: This bulletin applies to vehicles within the following markets/countries:
NAFTA, LATAM, EMEA, APAC
NOTE: This bulletin applies to vehicles built on or after July 02, 2015 (MDH 0702XX)
and on or before September 09, 2015 (MDH 0909XX).
SYMPTOM/CONDITION:
The customer may describe the steering wheel is off center.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. This RRT only
applies to vehicles on the RRT VIN list.
02-007-15
-2-
REPAIR PROCEDURE:
1. Test drive the vehicle “as is” before making any changes to confirm the steering wheel
is off center. Refer to DealerCONNECT> TechCONNECT for the published Service
Bulletin specific to diagnosing a “Steering Wheel Not Centered” condition.
2. Was the steering wheel found to be off center?
a. YES>>> Continue with the Repair Procedure Step #3.
b. NO>>> This Bulletin does not apply. Use LOP (02-00-02-99) to close the active
RRT.
3. Adjust toe to specification in order to center the steering wheel. Refer to the detailed
service procedure for setting “Toe” available in DealerCONNECT> TechCONNECT
under: Service Info 02 - Front Suspension> Wheel Alignment> Standard Procedure>
Wheel Alignment.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
02-00-02-99
Test Drive To Verify Steering Wheel
Off Center Condition
(2 - Skilled)
4 - Chassis
Systems
0.2 Hrs.
02-00-02-9A
Test Drive And Perform Front Wheel
Toe Adjustment To Center Steering
Wheel
(2 - Skilled)
4 - Chassis
Systems
0.7 Hrs.
NOTE: Effective June 28, 2012 Front and Rear-End Wheel Alignment Specifications
are required to be entered through Claim Entry and must be submitted on a
Warranty (W) Claim when applicable. (Rear End Wheel Alignment
Specifications may not always be available and therefore are not required in
these instances.)
FAILURE CODE:
ZZ
Service Action