0814222

NUMBER:
08-142-22
GROUP:
08 - Electrical
DATE:
July 13, 2022
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
SUBJECT:
Global Telematics Box Module (TBM2) Flash Over The Air Software Version Updates
OVERVIEW:
This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and
provides the service technician an overview of the steps a customer will need to take to complete
the update.
Estimated National launch date for 1st FOTA update is expected on 07/22/2022. 2nd FOTA 1-2
weeks after 1st FOTA completes:
• 1st step from 3.8i to 3.8j2+ and 2nd step 3.8j2+ to 4.30.
• No dealership visit required, send 2 step TBM updates over the air.
MODELS:
2020 - 2022
2020 - 2022
2020 - 2022
(BV)
(GA)
(GU)
Jeep Renegade
Alfa Romeo Giulia
Alfa Romeo Stelvio
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America (U.S. and Canada).
NOTE: This bulletin applies to the following vehicles:
• BV vehicles built on or after July 08, 2019 (MDH 0708XX) equipped with a Telematics Box
Module (Sales Code RDG).
• GA vehicles built on or after August 06, 2019 (MDH 0806XX) equipped with a Telematics
Box Module (Sales Code RDG).
• GU Vehicles built on or after August 02, 2019 (MDH 0802XX) equipped with a Telematics
Box Module (Sales Code RDG).
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SYMPTOM/CONDITION:
Customers may experience one or more of the following:
• Message displayed on the radio screen, 9Uconnect Box requires service. Please visit an
authorized dealer.9 (Fig. 1) .
Fig. 1
Error Message
• Remote operation is not working.
• If the vehicle’s ignition is off state more than 7 days and less than 21 days, Remote ops do not
work.
• Vehicle info is not working (or vehicle info is not giving correct information).
• Vehicle finder is not working.
DISCUSSION:
Vehicles sold in the U.S. and Canada can now receive software updates “over-the-air”. Updates to
software will occur in a phased roll-out. The software is updated through a built-in cellular modem in
the vehicle. Customers will see a notification on their radio screen when new software is available
for their radio (Fig. 2) . The owner will have the option to update the radio or schedule the update
for later. There is not an option to decline the update indefinitely, the update must be performed.
NOTE: This is an Information Only Service Bulletin to inform the dealer how the FOTA
update is performed. This document does not contain a LOP for reimbursement.
Fig. 2
Software Acceptance Screen
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08-142-22
1. The vehicle needs to be in ‘park’. The ignition needs to be in the off position.
2. If the customer selects “Update Now” they can shut off the vehicle and leave. The update will
be completed automatically.
NOTE: This step may take several minutes to complete.
3. Upon completion of update, the radio will display a confirmation message (Fig. 3) .
Fig. 3
Software Update Confirmation Screen
POLICY:
Information Only