TSB005522
Service Bulletin Details
Public Details for: TSB005522
Tsb: some 2020 ? 2022 highlander and highlander hybrid, and 2021 ? 2022 model year venza hybrid vehicles equipped with the 12.3-in. Premium audio system may exhibit an abnormal multi-display operation, including but not limited to: an inter
Models from 2022
2022 TOYOTA HIGHLANDER |
2022 TOYOTA VENZA |
Models from 2021
2021 TOYOTA HIGHLANDER |
2021 TOYOTA VENZA |
Models from 2020
2020 TOYOTA HIGHLANDER |
T-SB-0055-22 June 15, 2022 Abnormal 12.3-in. Radio Screen Operation Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA Applicability YEAR(S) MODEL(S) 2020 - 2022 Highlander, Highlander HV 2021 - 2022 Venza HV ADDITIONAL INFORMATION Introduction Some 2020 – 2022 Highlander and Highlander Hybrid, and 2021 – 2022 model year Venza Hybrid vehicles equipped with the 12.3-in. Premium Audio system may exhibit an abnormal multi-display operation, including but not limited to: an intermittent blank screen (reverse camera still operable), rebooting (Toyota logo present, audio still playing), touch screen inputs intermittently inoperative, or intermittent screen freezing. An updated integration control module is available to address these conditions. Follow the Repair Procedure in this bulletin to address this condition. Page 1 of 3 T-SB-0055-22 June 15, 2022 Page 2 of 3 Abnormal 12.3-in. Radio Screen Operation Production Change Information This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs shown below. MODEL PLANT DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN 2WD 5TD*ZRAH#NS115735 AWD 5TD*ZRBH#NS205615 2WD 5TD*ZRAH#NS548426 AWD 5TD*ZRBH#NS574176 2WD 5TD*ARAH#NS014962 AWD 5TD*BRCH#NS090306 2WD 5TD*ARAH#NS514306 TMMI West Highlander TMMI East TMMI West Highlander HV TMMI East 5TD*BRCH#NS552353 AWD Venza HV Takaoka JTEAAAAH#NJ091077 Warranty Information OP CODE MODEL DESCRIPTION TIME OFP EL9067 Highlander, Highlander HV R & R Control Sub-assy, Integration 0.9 840C2-48010 Venza HV R & R Control Sub-assy, Integration EL9068 1.1 840C0-48020 APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. T1 T2 7B 71 T-SB-0055-22 June 15, 2022 Page 3 of 3 Abnormal 12.3-in. Radio Screen Operation Parts Information PART NUMBER MODEL PREVIOUS PART NAME QTY NEW 840C2-48010 Highlander, Highlander HV 1 Control Sub-assy, Integration 840C0-48020 Venza HV 1 Repair Procedure 1. Confirm the condition exists. Does the vehicle exhibit an abnormal multi-display operation, including but not limited to: an intermittent blank screen (reverse camera still operable), rebooting (Toyota logo present, audio still playing), touch screen inputs intermittently inoperative, or intermittent screen freezing? YES — Continue to step 2. NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual. 2. Replace the integration control module. Refer to TIS, applicable model and model year Repair Manual: 2020 – 2022 Highlander, Highlander HV: Audio/Visual/Telematics – Navigation/Multi Info Display: “Navigation / Multi Info Display: Multi-display ECU: Removal / Installation” 2021 – 2022 Venza HV: Audio/Visual/Telematics – Navigation/Multi Info Display: “Navigation / Multi Info Display: Multi-display ECU: Removal / Installation” 3. Test drive the vehicle to confirm the condition no longer exists.