22TD04

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: June 30, 2022
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
LIMITED SERVICE CAMPAIGN 22TD04 (Remedy Notice)
Certain 2021 Model Year Sienna Vehicles
Certain 2021 Model Year Venza Vehicles
Accessory Dash Camera Firmware Reprogram
Model / Years
2021 Model Year Sienna
2021 Model Year Venza
Production Period
Early November 2020 – Early
September 2021
Late July 2020 – Late August 2021
Approximate Total Vehicles
1680
1120
Condition
A Toyota Genuine Accessory Dash Camera was installed in the involved vehicles. If the Micro SD Card used in the accessory dash
camera is damaged the accessory dash camera may continuously attempt to read/write data to the card. This can lead to an
increase in temperature of the card and may lead to localized melting of the card and the surrounding area of the dash cam.
Remedy
Any authorized Toyota dealer will inspect the Dash Camera and either reprogram the Dash Camera or replace it FREE OF CHARGE
to you for a limited time.
This Limited Service Campaign will be available until June 30, 2025, and is only available at an authorized Toyota dealer.
Covered Vehicles
There are approximately 2800 vehicles covered by this Limited Service Campaign. There are 0 vehicles in Puerto Rico involved
in this Limited Service Campaign.
Owner Letter Mailing Date
Toyota will begin to notify owners in early July 2022. A sample of the owner notification letter has been included for your
reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However, if
the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of
the email state “Disclosure Form G0W/G1W” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888-2709371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Head Unit Notifications
Head unit notifications are electronic messages that are displayed in the vehicle’s audio system screen. Customers who receive
head unit notification regarding this Limited Service Campaign are requested to schedule an appointment with their authorized
dealer to have this Limited Service Campaign completed.
When these messages are received by the vehicle’s Data Communication Module, the head unit will display a pop-up prompt
stating that the vehicle has a new Limited Service Campaign. The prompt will contain options to ‘Remind Me’ or to ‘View’ the
message. If a customer chooses ‘Remind Me’, the customer can then choose to be reminded again on next trip, in 7 days, or in
30 days. If a customer views and then closes the message, the message will be available in the Notification App if the customer
chooses to review it again. If the vehicle’s completion status remains incomplete for a period of 90 days from the message being
viewed, the head unit may display a renotification pop-up prompt as an additional reminder to the customer to have this Limited
Service Campaign completed.
The message will completely clear from the vehicle once the following conditions are met: The Limited Service Campaign is
completed, the dealer has filed a claim, and the claim is approved by Toyota. Then the message will be cleared at the next
clearing cycle, which currently happens weekly.
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Owners who receive a head unit notification after having this Limited Service Campaign completed can be advised to ignore the
message. Owners with additional concerns can be directed to the Toyota Brand Engagement Center (1-888-270-9371) - Monday
through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Limited Service Campaign when circumstances permit, unless noted
otherwise in the LSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New Vehicle
Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Tyler Litchenberger (469) 292-2671 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane, or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information. Dealers can identify which parts ordering
method to use by reviewing the parts information section of Dealer Daily and checking for a MAC code on the part numbers
below. For MAC code C, order through CPOR. For MAC code D, refer to the MAC report for further instructions.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Blletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional
details.
Part Number
Description
Quantity
04001-32125
Dash Camera Assembly
1*
*Note: Parts needed will be dependent on inspection results. If thermal event damage is found on the Dash Camera
Assembly, the vehicle will require a new Dash Camera Assembly. If no thermal event damage found, the vehicle DOES
NOT REQUIRE a new Dash Camera Assembly.
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Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
• T623- Electrical Circuit Diagnosis
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
This Limited Service Campaign will be available until June 30, 2025, and is only available at an authorized Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
Parts Recovery Procedures
All parts replaced as part of this Limited Service Campaign must be turned over to the parts department until appropriate
disposition is determined. The parts department must retain these parts until notification via the Parts Recovery System (PRS)
is received indicating whether to ship or scrap the parts. These parts are utilized by various departments for defect analysis,
quality control analysis, product evaluation, as well as other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on when the campaign
claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.
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Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
1. Confirm Vehicle VIN matches the RO.
2. Check the Vehicle Inquiry System for
Campaign eligibility.
Covered
Does the Dash Camera have thermal
event damage to the camera or SD card
holder?
No further action required.
Not Covered
YES
Replace with new Dash Camera
Assembly
NO
Reprogram Dash Camera Assembly using
SST-DVR-SD01
Confirm replacement camera has SD
Card
Confirm Firmware Update is complete
Re-Install Customer SD Card
Campaign complete.
Return the vehicle to the customer.
Op Code
ATN231
ATN232
•
•
Description
Reprogram Dash Camera Assembly
using SST-DVR-SD01
Replace Dash Camera Assembly
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
This Limited Service Campaign expires on June 30, 2025.
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Flat Rate Hours
0.3
0.3
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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim
has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin
PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Campaign Designation / Phase Decoder
22TD04
19
T
A
01
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)
01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
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LIMITED SERVICE CAMPAIGN 22TD04 (Remedy Notice)
Certain 2021 Model Year Sienna Vehicles
Certain 2021 Model Year Venza Vehicles
Accessory Dash Camera Firmware Reprogram
Frequently Asked Questions
Original Publication Date: June 30, 2022
Q1:
A1:
Q2:
What is the condition?
A Toyota Genuine Accessory Dash Camera was installed in the involved vehicles. If the Micro SD Card used in the
accessory dash camera is damaged, the dash camera may continuously attempt to read/write data to the card. This
can lead to an increase in temperature of the card and may lead to localized melting of the card and the surrounding
areas of the dash camera.
Q1a:
A1a:
Are there any warnings that this condition is occurring?
If a read/write error of the Micro SD Card is detected, flashing LED lights and audible beeping is emitted from
the accessory dash camera.
Q1b:
A1b:
What should the customer do if the condition occurs?
If the customer experiences this condition, turn off power to the dash camera and wait for about 10 minutes
for it to cool down. Once it is safe to touch, remove SD card to end the continuous read/write issue.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in mid-July 2022, advising owners to make an
appointment with their authorized Toyota dealer to have the Dash Camera inspected and either reprogramed or
replaced FREE OF CHARGE.
Q2a:
A2a:
Q3:
A2:
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until June 30, 2025.
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 2800 vehicles covered by this Limited Service Campaign.
Model Name
Model Year
Production Period
Sienna
Venza
2021
2021
Early November 2020 – Early September 2021*
Late July 2020 – Late August 2021*
*Note: Only certain Toyota Genuine Accessory Dash Cameras are affected. Toyota Genuine Accessory dash cameras
installed in vehicles produced after the above noted production period have been corrected and are not part of this
campaign.
FAQ Page 1 of 2
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Q4:
A3:
How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary
to make the vehicle available for a longer period of time.
Q5:
A4:
What if I previously paid for repairs related to this Limited Service Campaign?
Reimbursement consideration instructions will be provided in the owner letter.
Q6:
A5:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.
Q7:
A6:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
FAQ Page 2 of 2
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TOYOTA
Certain 2021 Model Year Sienna Vehicles
Certain 2021 Model Year Venza Vehicles
Accessory Dash Camera Firmware Reprogram
Limited Service Campaign 22TD04 (Remedy Notice)
[VIN]
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r
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
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What is the condition?
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ne
A Toyota Genuine Accessory Dash Camera was installed in the involved vehicles. If the Micro SD Card used in the
accessory dash camera is damaged the accessory dash camera may continuously attempt to read/write data to the card.
This can lead to an increase in temperature of the card and may lead to localized melting of the card and the
surrounding area of the dash cam.
O
What will Toyota do?
Any authorized Toyota dealer will inspect the Dash Camera and either reprogram or replace the Dash Camera FREE OF CHARGE
to you for a limited time.
What should you do?
e
Before you are inconvenienced by this condition, any authorized Toyota dealer will inspect the Dash Camera and either
reprogram or replace the Dash Camera FREE OF CHARGE to you.
pl
If you are experiencing this condition, turn off power to the dash camera and wait for about 10 minutes for it to cool
down. Once it is safe to touch, remove the SD card to end the continuous read/write issue.
Sa
m
Please contact your authorized Toyota dealer to make an appointment to have the remedy performed. The remedy will
take approximately 45 minutes. However, depending on the dealer’s work schedule, it may be necessary to make your
vehicle available for a longer period of time. This Program will be offered until 06/30/2025, and will only be available
at an authorized Toyota dealer.
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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible
for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for example: a repair order),
proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your Toyota Owners account at
https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recalls and Service Campaigns”, and click on
“Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or fax number
shown below:
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Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
What if you have other questions?
Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota/recall.
If you require further assistance, you may contact the Toyota Brand Engagement Center at 1-888-270-9371 Monday through
Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
O
•
•
•
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ne
Please refer to the attached Reimbursement Checklist for required documentation details.
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If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/owners.
pl
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
m
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sa
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
•• PROTECTED 関係者外秘
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.
This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available and the remedy has NOT
been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly
check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle
Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes available. This
information will only be used for campaign communications. If you’d like to update your preferred contact information
in the future, visit www.toyota.com/ownersupdate or contact us at 1-888-270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2020 Toyota Motor Sales, USA – Version 3c