Instructions 22T

TECHNICAL INSTRUCTIONS
FOR
LIMITED SERVICE CAMPAIGN 22TD04
ACCESSORY DASH CAMERA FIRMWARE UPDATE
CERTAIN 2021 MODEL YEAR SIENNA VEHICLES
CERTAIN 2021 MODEL YEAR VENZA VEHICLES
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this recall repair are required to currently have completed all of the following courses:
T623 – Electrical Circuit Diagnosis
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this recall repair. Carefully review your resources, the technician skill level, and ability before assigning
technicians to this repair. It is important to consider technician days off and vacation schedules to ensure
there are properly trained technicians available to perform this repair at all times.
I.
OPERATION FLOW CHART
1. Confirm Vehicle VIN matches the RO.
2. Check the Vehicle Inquiry System for
Campaign eligibility.
Covered
Does the Dash Camera have thermal
event damage to the camera or SD card
holder?
No further action required.
Not Covered
YES
Replace with new Dash Camera
Assembly
NO
Reprogram Dash Camera Assembly using
SST-DVR-SD01
Confirm replacement camera has SD
Card
Confirm Firmware Update is complete
Re-Install Customer SD Card
Campaign complete.
Return the vehicle to the customer.
II.
IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicle’s VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that
are not affected or were previously completed, even by another dealer.
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III. BACKGROUND
The involved vehicles are equipped with a Toyota Genuine Accessory Dash Camera. When the Micro SD Card in the
accessory dash camera is damaged and an error is detected, the accessory dash camera continuously attempts the
read/write function leading to a rise in temperature of the accessory dash camera components and potential melting
of the Micro SD card and the surrounding area on the accessory dash cam.
IV. PREPARATION
1. PARTS
*Note: Parts needed will be dependent on inspection results. If thermal event damage
is found on the Dash Camera Assembly, the vehicle will require a new Dash Camera
Assembly. If no thermal event damage found, the vehicle DOES NOT REQUIRE Dash
Camera Assembly.
Part Number
Part Description
Quantity
04001-32125
Dash Camera Assembly
1*
A. TOOLS & EQUIPMENT
• Techstream 2.0 / Techstream Lite with software version 17.0 or greater installed
• DCA-8000 Battery Diagnostic Tool/Charger
SST- Special Service Tools required for this repair:
Part Number
SST-DVR-SD01
Tool Name
SD Card Reprogramming Kit
Quantity
1
3
V.
COMPONENTS
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VI.
INSPECTING DASH CAMERA CONDITION
1. CHECK DASH CAMERA FOR THERMAL EVENT DAMAGE
a. Visually inspect dash camera housing for signs of thermal damage.
b. Visually inspect the dash camera SD card holder for signs of thermal damage.
Example of Failed/NG Dash Camera Housing
Example of OK Dash Camera Housing
and SD Card Holder
and SD Card Holder
(This damage is expected to be extremely rare)
REVIEW SECTION BELOW (POST INSPECTION FLOW CHART) TO
DETERMINE NEXT STEPS
POST INSPECTION FLOW CHART
Dash Cam Thermal Event Damage
Present?
No
Section VII – Reprogram Dash Cam
Yes
Section VIII – Replace Dash Cam.
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VII.
DASH CAMERA REPROGRAMING
1. VEHICLE PREPARATION
a. Ensure the vehicle is turned OFF
b. Connect vehicle to DCA-8000 Battery or other type of
power spply to the 12V battery.
Note: A power supply must be connected during
reprogramming
2. VERIFY TECHSTREAM SETUP
a. Verify that the Techstream meets the following conditions:
• The latest version of the software is loaded
3. CARD PREPARATION
a. Ensure the “LOCK Slider is in the “UNLOCK position so that
the card is writable
b. Insert LEXAR Update Card into supplied adapter.
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c. Insert adapter into TechStream
d. Open File Explorer and Navigate to SD Card
e. You should see files that look like the following structure. If you
see the files “IPL”, “RTK” and “SD_CarDV.bin” in the root
folder of the SD Card (highlighted in green) then the card is
ready to be used and you can continue to step 4.
f. If the “IPL”, “RTK” and “SD_CarDV.bin” files are not visible,
then this means the card has been used once and this will have
deleted the files.
Open the “FIRMWARE BACKUP” folder as shown and COPY
(do not “move” or “cut”) and PASTE the 3 files shown in blue
into the main root folder of the SD card, shown in green. Verify
that the files are now found in both locations on the card.
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4. INSERT SD CARD INTO RED HOLDER
a. Open the holder lid
b. Slide the LEXAR Update card into the RED card holder
sideways (as show in the picture to the left)
Note: The markings on the holder show the direction of the
card
5. REMOVE CUSTOMER SD CARD and holder (if present)
6. INSERT RED HOLDER WITH LEXAR Update CARD
Note: Ensure that the card is level. Twisting the card with
excessive force can cause damage to the card.
7.
FIRMWARE UPDATE:
a. Press and hold the Microphone and Wi-Fi buttons
together
b. While holding the buttons, start the engine
c. Hold buttons until the camera starts the update process.
You should observe the Microphone, Action and Wi-Fi
buttons flashing in a counter-clockwise sequence (see
picture below).
Note: Process will take around 2 minutes to complete,
Don’t leave from the vehicle during firmware
update to ensure a completion. This is a necessary
step to not miss step 8a.
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8. FIRMWARE UPDATE COMPLETE
a. Upon Completion, the Wi-Fi LED light will hold steady for
1 second. A beep sound will be heard and the camera will
boot up and the Power LED is on steady.
b. Once Power LED is on steady, switch off the vehicle
9. REMOVE UPDATE CARD AND VERIFY UPDATE IS
SUCCESSFUL
a. Insert back into original BLACK card holder, and insert
into Dash Camera Assembly
b. Turn on the vehicle and verify the Wi-Fi LED is on for 1
second at start up
10. REMOVE UPDATE CARD FROM HOLDER AND RETURN TO STORAGE TO ENSURE CARD
IS NOT LOST OR DAMAGED
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VIII.
Dash Camera Replacement
1. REMOVE ROOF CONSOLE BOX
a. Disengage the 2 clips and 2 claws
NOTE:
•
•
Pull down on the sides of the console box, in the locations
indicated by the arrows in the illustration, to disengage the
clips.
Do not pull down on the center portion of the console box.
Pulling down on the center portion may cause the console
box assembly to distort or crack.
2. DISCONNECT DASH CAMERA CONNECTOR
a. Press tab to all connector
b. Separate by pulling connector bodies in opposing
directions
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3. REMOVE DASH CAMERA ASSEMBLY FROM MOUNT
HINT: Slide Camera Up from Mounting Bracket
4. SLIDE WIRE HARNESS THROUGH HEADLINER AND
REMOVE DASH CAMERA ASSEMBLY
5. INSTALL NEW DASH CAMERA ASSEMBLY
a. Slide new dash camera assembly wire harness through
headliner
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b. Connect Wire Connector
c. Mount Dash Camera Assembly to Mounting Bracket
Hint: Slide Dash Camera Down onto Mounting Bracket
6. RE-INSTALL ROOF CONSOLE BOX
a. Connect the connectors
b. Engage the 2 claws and 2 clips to install the roof console
box assembly
7. CONFIRM NEW DASH CAMERA IS OPERATION AND SD CARD IS INSERTED
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IX.
APPENDIX
A. CAMPAIGN DESIGNATION/PHASE DECODER
22TD04
19
T
A
01
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)
01 = 1st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
B. RECALL PARTS DISPOSAL
As required by Federal Regulations, please make sure all recalled parts (original parts) removed from the
vehicle are disposed of in a manner in which they will not be reused, unless requested for parts recovery
return.
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