K0D

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
June 30, 2022
May 19, 2022
December 16, 2021
March 4, 2021
December 16, 2020
July 23, 2020
June 25, 2020
May 14, 2020
April 16, 2020
April 2, 2020
March 6, 2020
January 23, 2020
November 13, 2019
TOPIC
K0D Coverage Extension for CAT Region.
K0D Coverage Extension for Boston Region.
K0D Coverage Extension for Cincinnati and Chicago region.
K0D is available in New York for 2011-2017 model year vehicles.
K0D is available in New Jersey and Connecticut for 2011-2017 model year vehicles.
K0D is available in CAT region for 2016 – 2017 model year vehicles.
K0D is available in Boston region for 2016 – 2017 model year vehicles.
K0D is available in CAT region for 2011 – 2015 model year vehicles.
Warranty sublet cost of CRC reimbursed has been updated.
K0D is available in Boston region for 2011 – 2015 model year vehicles.
Repair Type Confirmation update.
K0D is available in Chicago region.
Warranty Reimbursement Opcode Sublets have been updated.
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.
© 2019 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 7, 2019
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
LIMITED SERVICE CAMPAIGN K0D (Remedy Notice)
Certain 2011 - 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Model / Years
2011 – 2017 Tacoma
Production Period
Late June 2010 – Early June 2017
Approximate Total Vehicles
302,470
Condition
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma vehicles. In these
reports, customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit
more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which
is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Remedy
Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the vehicle’s frame under
associated Customer Support Program (CSP) ZKA. Based upon the results and date of the inspection, the dealership will do one
of the following:
• If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the dealer will apply
Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of the vehicle’s frame FREE OF CHARGE
to the owner under Limited Service Campaign (LSC) K0D.
• If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action is
required.
• If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE to the owner
under Customer Support Program ZKA if all conditions of the program are met.
1
– District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV.
Note: If a vehicle is eligible to receive the CRC application under LSC K0D, but the remedy is not performed before the
expiration of LSC K0D, the vehicle will not be eligible for frame replacement coverage under CSP ZKA.
© 2019 Toyota Motor Sales, USA
Limit ed Service C ampaig n K0 D - D - Pag e |2
This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available at authorized
Toyota dealers. The estimated launch and expiration dates by region are shown in the table below.
Approximate Estimated Launch
Expiration
Expiration Extension
Campaign
Region
UIO
Timing
Timing
6 – Month Expiration
Cincinnati
December 31,
Extension – new expiration
40,370
November 7, 2019
2011 - 2017
2021
June 30, 2022
6 – Month Expiration
Chicago 2011
February 28,
Extension – new expiration
41,280
January 23, 2020
- 2017
2022
August 31, 2022
6 – Month Expiration
Boston 2011
42,434
April 2, 2020
May 31, 2022 Extension – new expiration
- 2015
November 30, 2022
K0D - CRC
6 – Month Expiration
Boston 2016
Application (will
Extension – new expiration
18,979
June 25, 2020
July 31, 2022
- 2017
become available
January 31, 2023
based upon legal
6 – Month Expiration
and environmental
CAT
2011
70,320
May 14, 2020
June 30, 2022 Extension – new expiration
agency approvals
- 2015
December 31, 2022
where applicable).
6 – Month Expiration
August 31,
CAT
2016 31,412
July 23, 2020
Extension – new expiration
2022
2017
February 28, 2023
Connecticut
December 16,
January 31,
and New
TBD
27,660
2020
2023
Jersey 2011
– 2017
New York
27,070
March 4, 2021
April 30, 2023
TBD
2011 – 2017
ZKA – Frame
Depends on Date of First Use (DOFU)
Inspection and
All
1,102,200
Available
Frame Replacement
*All dealers are eligible to apply the remedy in the LSC after it has launched in their region, AND after they have received training
from their FTS, and reviewed the State Dealer Packet with KPA. Contact region representatives with questions.
Covered Vehicles
There are approximately 302,470 vehicles covered by this Limited Service Campaign.
© 2019 Toyota Motor Sales, USA
Limit ed Service C ampaig n K0 D - D - Pag e |3
Repair Type Confirmation
It is critical that each VIN is confirmed using TIS to determine the repair type. Certain vehicles require CRC application and
parts, other vehicles require no CRC application and only needs parts. If an incorrect repair is performed, the claim will be
subject to debit.
Repair Type – No CRC Application Required
Repair Type – CRC Application Required
Owner Letter Mailing Date
Toyota will begin to notify owners in launched regions shortly after launch. Mailings will be consistent with the phased launch
schedule outlined above. A sample of the owner notification letter has been included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the customer who
purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received
a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair
as outlined in the Technical Instructions found on TIS.
Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Limited Service Campaign on any new or used
vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer delivery. However,
if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable
if disclosed to the customer that the vehicle is involved in a Limited Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information.
Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Toyota
and the dealer may use this information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject line of
the email, state “Disclosure Form K0D” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4 hours to populate
information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
© 2019 Toyota Motor Sales, USA
Limit ed Service C ampaig n K0 D - D - Pag e |4
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Limited
Service Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided
to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1-888270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to
customers. Please provide this contact only to media.
Parts Ordering Process – Non-SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR) on Service
Lane or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check the
CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for additional
details.
To assist dealers in determining the correct part numbers to order, as well as required remedy, a website has been developed.
Please go to https://tacoma-2011-2017-frames.imagespm.info/. The website will guide you through the inspection results and
determine the parts needed for the required repair, depending on your region’s location and K0D launch status. The website is
for part(s) application reference only and the website will not order the parts, confirm campaign completion status, or confirm
campaign applicability.
Note: When first logging in, enter your dealer code and the default password (XXXXX). Upon logging in, the website will ask
for you to reset the password and provide an e-mail address.
Individual Parts:
Part Number
Part Name
90950-01A19
Plug, Hole
90950-01987
00289-TS00P
Plug, Hole
Corrosion Resistant Compound (CRC) – 18L Pail
© 2019 Toyota Motor Sales, USA
Model Year
2011-2015
(Short wheel base only)
2011-2017
2011-2017
Qty
2
2
1
Limit ed Service C ampaig n K0 D - D - Pag e |5
Parts Kits:
Part Number
04008-07735
Part Name
Plug Hole Kit CRC Application 1
Model Year
2011-2015
Qty
1
The kit above includes the following parts:
Part Number
90950-01A24
90950-01984
90950-01987
90950-01631
90950-01990
90950-01991
90950-01931
90950-01A11
94183-00831
94611-10800
Part Number
04008-07835
Nut, Lock
Washer, Plate
Model Year
2016-2017
The kit above includes the following parts:
Part Description
Plug, Plate
Nut, Lock
Washer, Plate
The kit above includes the following parts:
Part Description
Plug, Hole
Clip
Seal, Frame Side Rail, RH
Seal, Frame Side Rail, LH
Nut, Flange
Bolt, Flange
Bolt w/Washer
© 2019 Toyota Motor Sales, USA
Qty
1
Qty
2
2
4
4
2
2
1
4
2
4
Plug, Hole
Plug Hole Kit CRC Application 3
Part Number
90950-A1008
90950-A1009
90080-46327
5114A-04010
5114B-04010
90178-A0112
90105-A0356
90119-A0169
Qty
2
2
4
4
2
2
1
2
2
4
Plug, Hole
Part Name
Plug Hole Kit CRC Application 2
Part Number
90950-01A24
90950-01A25
90950-01987
90950-01631
90950-01990
90950-01991
90950-01931
90333-30002
94183-00831
94611-10800
04008-21104
Part Description
2011-2015
1
Qty
2
2
2
1
1
2
2
4
04008-21204
Limit ed Service C ampaig n K0 D - D - Pag e |6
Plug Hole Kit CRC Application 4
2016-2017
1
Part Number
90950-A1008
90950-A1009
90080-46327
5114A-04010
5114B-04010
90178-A0112
90105-A0356
The kit above includes the following parts:
Part Description
Plug, Hole
Clip
Seal, Frame Side Rail, RH
Seal, Frame Side Rail, LH
Nut, Flange
Bolt, Flange
Qty
2
2
2
1
1
2
2
Campaign Special Service Tools
The following equipment was shipped to your dealership prior to the launch of LSC K0D.
Equipment
Purpose
Drying Equipment Kit
Drying
Application Area
Interior / Open Section
Frame Drying
*Drying Kit Includes:
Equipment
Qty
Air Mover
1
E-TES Heater
1
Air Duct Plate
1
Air Duct Plugs
2
Air Duct Hoses
2
Air Duct Adapters
2
4in Hose Clamps
4
3in Hose Clamps
2
*There will be 2 silver colored hoses that will be included in the kit but will not
be used in the campaign procedure.
Equipment
Purpose
Cleaning Equipment Kit
Cleaning
Application Area
Interior / Open Section
Frame Drying and Cleaning
*Cleaning Kit Includes
Equipment
Qty
Power Tool Wire Brush
1
Power Tool Wand
1
PVC Handle
1
Extended Wire Brush
1
2ft Air Gun
1
Equipment
Purpose
Application Area
Wand Kit
712THV-T Wax
Application
Interior Frame CRC
Application
© 2019 Toyota Motor Sales, USA
Limit ed Service C ampaig n K0 D - D - Pag e |7
*Wand Kit Includes
Equipment
Qty
Short Wand
1
Long Wand
1
LH Guide Plug
1
RH Guide Plug
1
Equipment
Wax Application Spray
Package
Purpose
712THV-T Wax
Application
Application Area
Interior Frame CRC
Application
*Wax Application Spray Package includes:
Equipment
Qty
Pump and Heater
1
Assembly
TSL Bottle
1
Owner’s Manual
1
The items below were previously shipped to your dealership for previous campaign (H0F and J0M).
Equipment
90 Drill Adapter
Drill Bits
J0M Endoscope
o
Purpose
Drill Holes
Inspect Frame
Application Area
These tools will be used to attach the
Frame Side Rail Seal.
Interior Frame Sections
MATERIALS & SUPPLIES (Locally procured by dealer):
• Wire Brush
• C-Clamp
• Bungee Cord / Strap
• Protective eyewear
• Air Coupler
• Gasket Scraper
• Dust mask
• Appropriate NIOSH approved respirator** (Follow all Federal, State, Local
Environmental, Health and Safety Requirements such as OSHA Regulations. Please
Example of a NIOSHrefer to the SDS for details on the appropriate mask for each CRC.)
approved respirator
**NOTE:
Refer to the SDS located in the Appendix for additional information on respirator use.
It is up to the individual dealership to ensure compliance with OSHA regulations.
If you require further assistance regarding NIOSH approved respirators, we have found 3M® to be a useful
reference/source.
3M® Technical Assistance:
1-800-243-4630
3M® Customer Service:
1-800-328-1667
3M® Web Site:
www.3m.com/occsafety
• Protective gloves
• Chemical Resistant Gloves (refer to SDS for specific type)
• Masking tape
• Duct tape
• Plastic wrap (for storage of wands, guns and wax pail)
• Shop cloth/paper towels
© 2019 Toyota Motor Sales, USA
Limit ed Service C ampaig n K0 D - D - Pag e |8
•
•
Garbage Bags
Paint Prep Cup (Φ 10-15cm (3.94 - 5.91 in.) for paint work. This cup will be used to check wax application.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are
required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign
Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing this repair are required to
currently hold at least one of the following certification levels:
• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician
In addition to the requirements above, technicians performing this repair will also be required to take the mandatory FTS handson training AND the E-Learning SCK0D prior to performing this repair.
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to perform this repair at
all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle
during the time of appointment.
This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available at authorized
Toyota dealers. Refer to the table in the Remedy section for expiration details.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verify the repair quality of every vehicle prior to customer delivery.
© 2019 Toyota Motor Sales, USA
Limit ed Service C ampaig n K0 D - D - Pag e |9
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the R.O.
2. Check the TIS Vehicle Inquiry System
Not Covered
No further action required
No
No further action required; these
vehicles can only be sprayed at
approved Toyota dealers
Covered
Is the vehicle located at a dealership approved
to spray 712-THV-T CRC?
Yes
Did the vehicle pass the ZKA Frame Inspection?
No
Yes
Verify repair type on TIS.
CRC Application
Not Required
CRC Application Required
Perform drying and cleaning process
During the drying and cleaning process was
perforation 10mm or larger found in the
locations identified in green below?
Yes
Proceed with Frame
Replacement as outlined in
the ZKA TI
No
Install the specific Frame Plugs outlined in the
Technical Instructions
Apply the 712THV-T Internal CRC to the areas
of the frame outlined in the TI
Complete online check sheet
Install remaining Frame Plugs and Frame Side
Rail Seal
© 2019 Toyota Motor Sales, USA
Campaign completed, return
the vehicle to the customer
L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 10
Op Code
K0D11A
K0D11B
K0D11C
K0D11D
K0D11E
Description
Install Frame Plugs ONLY
11-15 MY Clean Frame, Dry Frame, Apply CRC, Install Plugs
16-17 MY Clean Frame, Dry Frame, Apply CRC, Install Plugs
11-15 MY Clean Frame, Qualifying Perforation Found (Frame to
be replaced under CSP ZKA)
16-17 MY Clean Frame, Qualifying Perforation Found (Frame to
be replaced under CSP ZKA)
Flat Rate Hours
0.8 hrs/veh
7.4 hrs/veh
8.4 hrs/veh
4.1 hrs/veh
4.9 hrs/veh
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Rental Vehicle: Use RT sublet type for Op. Codes K0D11B/C. During the CRC application, customers’ rental car through the
Toyota Rent-A-Car (TRAC) Program is available for a maximum of 5 days at a maximum cost of $60.00 per day. Follow the
Toyota Transportation Assistance Program (TTAP) guidelines.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the Toyota
Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental invoice is not
attached.
• Materials/Supplies:
o The cost of CRC will be reimbursed per vehicle under sublet type OF.
 For 11-15 MY vehicles, $160.57 can be claimed per vehicle.
 For 16-17 MY vehicles, $202.37 can be claimed per vehicle.
o A maximum of $26/vehicle cost for preparation and application materials/supplies (masks, tape, gloves, partitions,
waste disposal, etc.) will be accepted. Use YA sublet type for Op. Codes K0D11B/C.
• This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available at authorized
Toyota dealers.
o Cincinnati Region Expiration: June 30, 2022
o Chicago Region Expiration: August 31, 2022
o Boston Region 2011-2015 Model Year Expiration: November 30, 2022
o Boston Region 2016-2017 Model Year Expiration: January 31, 2023
o CAT Region 2011-2015 Model Year Expiration: December 31, 2022
o CAT Region 2016-2017 Model Year Expiration: February 28, 2023
o New Jersey and Connecticut 2011-2017 Model Year Expiration: January 31, 2023
o New York 2011-2017 Model Year Expiration: April 30, 2023
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a
claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure
Bulletin PRO17-03 to correct the claim.
•
•
© 2019 Toyota Motor Sales, USA
L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 11
Campaign Designation / Phase Decoder
J
0
A
Year Campaign is Launched
Repair Phase
Current Campaign Letter
for this year
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...
0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2019 Toyota Motor Sales, USA
LIMITED SERVICE CAMPAIGN K0D (Remedy Notice)
Certain 2011 - 2017 Model Year Tacoma*
Frame Corrosion Resistant Compound (CRC) Application
Frequently Asked Questions
Original Publication Date: November 7, 2019
◄ IMPORTANT UPDATE ►
DATE
May 19, 2022
December 16, 2021
March 4, 2021
December 16, 2020
July 23, 2020
June 25, 2020
May 14, 2020
April 2, 2020
January 23, 2020
TOPIC
K0D Coverage Extension for Boston Region
K0D Coverage Extension for Cincinnati and Chicago Region
K0D is available in New York for 2011-2017 model year vehicles.
K0D is available in New Jersey and Connecticut for 2011-2017 model year vehicles.
K0D is available in CAT region for 2016-2017 model year vehicles.
K0D is available in Boston region for 2016-2017 model year vehicles.
K0D is available in CAT region for 2011 – 2015 model year vehicles.
K0D is available in Boston region for 2011 – 2015 model year vehicles.
K0D is available in Chicago Region for 2011-2017 model year vehicles.
The most recent update will be highlighted with a red box.
Q1:
A1:
What is the condition?
Toyota has received reports regarding Frame Corrosion on 2011 – 2017 model year Tacoma vehicles. In these reports,
customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit
more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface
rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2:
A2:
What are the “Cold Climate Areas” with high road salt usage covered by this Limited Service Campaign (LSC)?
The following states and the District of Columbia are referred to as the “Cold Climate States”:
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI,
WV
Q2a:
A2a:
Why are some states contiguous to the Cold Climate States not included?
Only portions of the listed states may exhibit the cold climate and high road salt usage which can cause this
condition. To simplify the administration of this campaign and avoid confusion, Toyota has elected to include
the entire state rather than a portion.
© 2019 Toyota Motor Sales, USA
FAQ Page 1 of 4
Q3:
A3:
What is Toyota going to do?
Toyota will send (in phases consistent with region launch schedule) starting in early November 2019, an owner
notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to inspect
the vehicle frame, and, if applicable, apply Corrosion Resistant Compound (CRC) FREE OF CHARGE. This is REQUIRED
for vehicles to maintain coverage under Customer Support Program (CSP) ZKA, which offers vehicle frame coverage for
12 years from DOFU.
In the rare cases that a vehicle is found to have qualifying frame perforation during inspection, the frame will be
replaced under CSP ZKA. It’s also possible that a frame may be found to have been previously sprayed with CRC during
manufacturing. In this case, no additional spray will be applied to the frame, however, the vehicle may receive
additional frame plugs and will still be covered under the 12 year coverage provided under Customer Support Program
ZKA.
Q3a:
A3a:
How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE for a period of two years from the time all
customers have been mailed. See table below with estimated expiration dates and details.
Approximate
UIO
Launch
Cincinnati 2011-2017
40,370
November 7, 2019
December 31, 2021
Chicago 2011-2017
41,280
January 23, 2020
February 29, 2022
Boston 2011-2015
42,434
April 2, 2020
May 31, 2022
Boston 2016-2017
18,979
June 25, 2020
July 31, 2022
CAT 2011-2015
70,320
May 14, 2020
June 30, 2022
CAT 2016-2017
31,412
July 23, 2020
August 31, 2022
Region
Expiration
NJ and CT 2011-2017
27,660
December 16, 2020
January 31, 2023
New York 2011-2017
27,070
March 4, 2021
April 30, 2023
Note: Dealer training by FTS staff will take place prior to launch.
Q3b:
A3b:
Expiration Extension
6 – Month Expiration
Extension – new
expiration June 30,
2022
6 – Month Expiration
Extension – new
expiration August 31,
2022
6 – Month Expiration
Extension – new
expiration November
30, 2022
6 – Month Expiration
Extension – new
expiration January 31,
2023
6 – Month Expiration
Extension – new
expiration December
31, 2022
6 – Month Expiration
Extension – new
expiration February
28, 2023
TBD
TBD
Will CRC application be required to maintain coverage under CSP ZKA?
CRC application, if applicable, is required for affected vehicles to maintain coverage under CSP
ZKA.
© 2019 Toyota Motor Sales, USA
FAQ Page 2 of 4
Q4:
A4:
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 302,470 vehicles covered by this Limited Service Campaign.
Q4a:
A4a:
Q5:
A5:
Q6:
A6:
Model Name
Model Year
Production Period
Tacoma
2011 – 2017
Late June 2010 – Early June 2017
Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in the U.S.?
No. There are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.
What if the vehicle’s frame already exhibits excessive corrosion? Will Toyota perform the CRC application, or will the
vehicle frame be replaced?
Toyota will inspect the vehicle’s frame. If the frame meets specific Inspection Criteria, the CRC will be applied to the
frame. If the frame exhibits significant rust perforation (based upon specific inspection criteria), Toyota will replace the
vehicle’s frame. These repairs, if applicable, will be performed at no charge to the owner of the covered vehicle under
the terms of the Customer Support Program.
Why is Toyota only offering the CRC application to customers whose vehicles are currently registered in the Cold
Climate States?
Toyota is applying the CRC in areas where vehicles may experience or have experienced prolonged exposure to severe
cold climates with high road salt use.
Q6a:
A6a:
How does Toyota determine if a vehicle should be grouped into the cold climate states, and thus responsible
for having the frame sprayed, when available?
Toyota, using the most recent registration or title information available through each state’s Department of
Motor Vehicles, will apply vehicles registered in a cold climate state to LSC K0D.
Q7:
A7:
What if the customer used to live in a Cold Climate State, but now does not?
Application of the Corrosion Resistant Compounds (CRC) will be based on where the subject vehicle is currently
registered and located. Check TIS for applicability for campaign LSC K0D to confirm eligibility. If a customer’s vehicle is
eligible for CRC, but the vehicle is not located in a state approved to apply the CRC, the vehicle would need to be brought
back to an approved state to receive the CRC spray.
Q8:
A8:
What if the customer used to live in a Warm Climate State, but now does not?
Application of the Corrosion Resistant Compounds will be based on where the subject vehicle is currently registered
and located at the launch of LSC K0D. Check TIS for applicability for campaign LSC K0D to confirm eligibility. If a
customer’s vehicle needs to be added to campaign LSC K0D, dealers can submit this request through an internal
website.
Q9:
A9:
What should I do?
Owners of vehicles covered by this LSC should bring their vehicle to a participating Toyota dealer located in one of the
Cold Climate States for which authorization to perform the CRC application has been obtained. Customers may also
contact their local Toyota dealer for additional information.
Q10:
A10:
How long will the repair take?
The repair takes approximately 8 hours. However, depending upon the dealer’s work schedule, it may be necessary to
make the vehicle available for a longer period of time.
© 2019 Toyota Motor Sales, USA
FAQ Page 3 of 4
Q11:
A11:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.
Q12:
A12:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
© 2019 Toyota Motor Sales, USA
FAQ Page 4 of 4
TOYOTA
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Certain 2011 - 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Limited Service Campaign (Remedy Notice)
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[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide
superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you
are the current owner.
What is the condition?
Toyota has received reports regarding Frame Corrosion on 2011 – 2017 model year Tacoma vehicles. In these reports,
customers have indicated that vehicles operated in specific cold climate areas with high road salt usage may exhibit morethan-normal corrosion to the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which is
commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
What should you do?
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What will Toyota do?
Any authorized Toyota dealer will inspect the vehicle’s frame. If the frame meets specific Inspection Criteria, Corrosion Resistant
Compound (CRC) will be applied to the frame FREE OF CHARGE to you. If the frame exhibits significant rust perforation (based
upon specific inspection criteria), Toyota will replace the vehicle’s frame under Customer Support Program ZKA.
Before you are inconvenienced by this condition, any authorized Toyota dealer will inspect the frame, and if necessary,
apply CRC to the frame FREE OF CHARGE to you.
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Please contact your authorized Toyota dealer to make an appointment to have the frame inspected, and if necessary,
CRC applied. The remedy may take approximately 8 hours. However, depending on the dealer’s work schedule, it may
be necessary to make your vehicle available for a longer period of time. This Limited Service Campaign will be available
until April 30, 2023 and is only available at an authorized Toyota dealer.
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Note: A previous communication was sent to you regarding Customer Support Program ZKA which outlines additional
coverage for replacement of the vehicles frame under certain conditions. If the remedy for this Limited Service
Campaign K0D is not performed by the expiration date listed above, you will not be eligible for the frame replacement
coverage outlined in Customer Support Program ZKA.
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What if you have other questions?
•
•
•
Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371 Monday
through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
If you would like to update your vehicle ownership or contact information, please visit www.toyota.com/owners. You will need
your full 17-digit Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
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TOYOTA MOTOR SALES, U.S.A., INC.
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Sincerely,
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.
This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available, and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2019 Toyota Motor Sales, USA – Version 3c