2067995.1

Technical product information
Topic
Market
area
Brand
Incorrect display option for the ‘Customizer button’ within the MMI
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2067995/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> software update
information, navigation, communication, entertainment -> infotainment sys. control using buttons,
control panel, display panel
control units, services -> error
message
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2022 E
Equipment combinations
PR numbers
with 2PD
Documents
Document name
master.xml
INTERNAL
*
*
*
functionality
Position
Technical product information
Incorrect display option for the ‘Customizer button’ within the MMI
Transaction No.: 2067995/1
Customer statement / workshop findings
Incorrect menu item (Customizer button) displayed within the MMI.
The MMI incorrectly shows the "Customizer button" option (Figure 1)
Figure 1
Important note: Only leather- wrapped steering wheels with multi-function - 3 spoke heated Mono-tone indented hide (With PR code
2PD) as shown in Figure 2 are affected
Hint: The heated steering wheel button does not have to be pressed for the Customizer button to be made visible within the MMI
as the option is evident regardless if the button is pressed or not
Figure 2
Technical background
In the event the issue is evident as described, the operative should conduct the instructions within the Measure section to update Diagnostic
address 5F - control unit 1 for information electronics (J794)
Tip: Once complete the "Customizer button" option will not be evident within the MMI
Note: The vehicle is built to specification and therefore has no functional issues
Production change
-
Measure
•
The closed-circuit voltage of the vehicle must be at least 12.5 volts during the update. Connect a suitable battery charger to the vehicle.
For further information refer to the Repair manual
•
During the update switch off all unnecessary consumers (ventilation, seat heater, interior illumination etc)
INTERNAL
•
•
Because of the highest transmission stability you MUST use the diagnosis interface VAS 6154 (WiFi diagnostic tool) ONLY in USB
operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these units are not available, the
diagnosis interface VAS 5054 (A) can also be used in USB mode
Do Not under any circumstances use a Bluetooth connection to conduct the reprogramming (updating) of any control units
1) Select and run Guided fault finding
•
Referring to Figure 3 - Within the Special functions tab select SVM - Code input (A) then select Perform test (B)
Figure 3
2) On the next screen enter SVM code 4V0RTW01 (Figure 4)
Figure 4
3) On the following screen, confirm the SVM code is correct
•
All control modules will now be interrogated
•
The update will then be suggested
NOTE: A progress bar will be displayed
4) Carry out all on screen prompts until the update to Diagnostic address 5F - control unit 1 for information electronics (J794) is complete
To wake up the system after the update is completed a bus silence is required, carry out the following steps in the order stated
below:
•
Switch off the ignition
•
Remove the diagnostic interface from the OBD port
•
Switch off and remove the battery charger from the vehicle
•
Close the bonnet, boot and all doors
•
Lock the vehicle
•
Wait 5 minutes to allow the vehicle to go into bus silence
•
When 5 minutes has elapsed, unlock the vehicle and open the driver’s door
•
Switch on the ignition
INTERNAL
5) Clear the vehicle of any DTC’s generated as a result of performing the previous steps
Warranty accounting instructions
Time to conduct the software update
Warranty Type
110 or 910
Damage Service Number 91 96
Damage Code
02 02
Labour
Labour Operation Code
01 51 00 00
Time
Must not exceed 50 TU (as per ODIS log)
INTERNAL