MB Initial NCU-P

Internal
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Initial Recall Campaign Notification
Model - Metris
Model Years 2016-2019
Replace Tire Loading Information Label and
Inspect Tires
DATE: September, 2022
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Internal
Campaign No. :
Campaign Desc. :
2022080008
PDGLASTRE
Replace Tire Loading Information Label and Inspect Tires
This is to notify you of an initial Recall Campaign to replace tire loading information label and inspect the tires on approximately
24,229 MY 2016-2019 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may
generate questions from customers. All affected VINs will be flagged as "PENDING" in VMI and cannot be sold.
Background
Issue
What We’re Doing
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vans, has determined that on certain
Mercedes-Benz Metris vehicles (Platform 447) the sum of the maximum load ratings of the tires may
exceed the permissible maximum axle load rating pursuant to FMVSS 110, S4.2.2.2. Overloading over
time could cause excessive tire wear and in a worst case scenario, could lead to tire failure, increasing the
risk of a crash.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Metris dealer will replace the tire
information label on the B-pillar and fuel filler door. Dealers will also check the tires on the vehicle to
verify that they are the correctly specified tires. If the tires on the vehicle are of a lower rating than what
is specified in the Operator's Manual, the tires will be replaced with new tires having the specified load
rating. This repair will be done free of charge.
The current remedy is not available at this time. An additional notification will be sent once
the remedy is available.
Parts
Vehicles Affected
Vehicle Model Year(s)
Vehicle Model
2016-2019
Metris
Vehicle Populations
Population
Dealer Inventory
24,229
1
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new Metris vehicles in dealer inventory covered by
this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new Sprinter vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
AOMS/SOMS
Rental Fleet Partners
An owner notification letter has been mailed September 1st, 2022.
AOMs – This recall may generate questions from your dealers. Please forward this notice
to your dealers ASAP.
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.