00146920166508

Technical Service Bulletin
00 Audi R8 Repair Authorization
00 14 69 2016650/8 September 10, 2014. Supersedes Technical Service Bulletin Group 00 number 13-47 dated
March 21, 2013 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
R8
2012 - 2015
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
8
-
Revised header data (Removed model year 2011)
7
3/21/2014
Revised header data (Added model year 2014 and 2015)
6
6/14/12
Revised header data (Added model year 2012. Removed model year
2010.)
5
5/13/2011
Revised header data (Added model year 2011, 2012. Removed model
year 2008, 2009, and 2010.)
4
10/27/2009
Revised header data (Added model year)
3
7/28/2009
Revised header data (Added model year)
2
12/11/2008
All sections revised to extend Repair Authorization procedure following
launch conclusion
If an R8 arrives and requires diagnosis or repair at a dealership that is neither an R8 Certified Dealer nor an R8
Service Point, the R8 Customer Relations Team must be contacted.
At R8 Certified Dealers and R8 Service Points, prior authorization or a TAC ticket are not required for routine
maintenance, PDI, or repairs for which a TSB applies.
For all other concerns, a Repair Authorization must be obtained.
• These procedures are mandatory until further notice.
• Warranty repairs without repair authorization via a Technical Assistance Center contact will not be reimbursed.
Technical Background
Audi of America is requesting your cooperation in supplying us with technical information vital to the technical
support of the Audi R8. This mandatory Repair Authorization will be active until further notice.
Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall
customer satisfaction.
© 2014 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
The following procedure should be followed by a Certified R8 Technician for all vehicle issues except routine
maintenance, PDI, or repairs for which a TSB applies.
1. Verify customer concern.
2. Perform all necessary diagnostic steps.
3. Create a ticket using the system in Elsa.
4. Describe the customer concern with as much detail as possible and fill in all required fields.
5. Always attach the GFF Diagnosis Log.
6. Activate the TAC ticket promptly by calling the Technical Assistance Center for further instruction before
carrying out any repairs.
In the event the Technical Assistance Center System is down, the Certified Audi R8 Technician may call the
Technical Assistance Center for assistance; however, a TAC Ticket must still be submitted to validate the warranty
claim.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Tip: Warranty repairs without repair authorization via a Technical Assistance Center contact will not be
reimbursed. Warranty repairs submitted by non-authorized R8 dealers and service points will not be reimbursed.
Additional Information
All parts and service references provided in this TSB (2016650) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.