22B32

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
October 21, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 22B32
Certain 2022 Model Year Transit Vehicles with Missing or Unconfigured Audio Control
Module (ACM) - ACM Module Installation and/or Programming
PROGRAM TERMS
This program will be in effect through October 31, 2023. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Transit
2022
Kansas City
March 3, 2022 through May 16, 2022
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
The affected vehicles were manufactured with a missing or unprogrammed Audio Control Module
(ACM). The ACM supports various functions including rear-view camera display, radio functionality,
center stack display, center stack button functionality, USB functionality and others.
If the ACM is missing, various functions such as radio functionality, center stack display, center stack
button functionality, and USB functionality may not work.
With an unconfigured ACM, most of the functions may work but would not work as intended. The
screen may come on, buttons may function, AM/FM radio may work. However, the buttons may not
function properly. The tuner range on AM/ FM radio may capture signals from different location.
Customers may not be able to tune the station precisely. The radio may pick up some communication
that is not intended. For vehicles equipped with rear-view camera, the center-stack screen would
display the live image from the rear-view camera but will not show the reverse guidelines.
SERVICE ACTION
Dealers are to install a new ACM in the vehicle if required and program the ACM to the latest software
level. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Note: See Attachment III Technical Information for VINs that will require ACM installation.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 7, 2022. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
 Copyright 2022 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 22B32
Certain 2022 Model Year Transit Vehicles with Missing or Unconfigured Audio Control Module (ACM)
- ACM Module Installation and/or Programming
OASIS ACTIVATION
OASIS will be activated on October 21, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 21,
2022. Owner names and addresses will be available by November 28, 2022.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 22B32
Certain 2022 Model Year Transit Vehicles with Missing or Unconfigured Audio Control Module (ACM)
- ACM Module Installation and/or Programming
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 22B32
 Customer Concern Code (CCC): A07 – Audio System Troubles
 Condition Code (CC): 39 – Missing Part
 Causal Part Number: 18C869, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 22B32
Certain 2022 Model Year Transit Vehicles with Missing or Unconfigured Audio Control Module (ACM)
- ACM Module Installation and/or Programming
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Time to program the ACM to the latest level. Does NOT
include ACM installation.
22B32B
0.3 Hours
Time to install and program an ACM to the latest level.
22B32C
0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Note: Parts are NOT required to program the ACM to the latest level.
Only 16 vehicles will require ACM installation. See Attachment III Technical Instructions for VINs that
will require ACM installation.
Order
Quantity
Claim
Quantity
Audio Control Module
1
1
ACM Fasteners (2 Required – 4 per package)
1
2
Part Number
Description
LK4Z-18C869-G
W716580-S450B
JK2Z-10E929-A
ACM to Display Wire Harness
1
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 22B32
Certain 2022 Model Year Transit Vehicles with Missing or Unconfigured Audio Control Module (ACM)
- ACM Module Installation and/or Programming
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•
 Copyright 2022 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 22B32
CERTAIN 2022 MODEL YEAR TRANSIT VEHICLES — AUDIO CONTROL MODULE
INSTALLATION
SERVICE PROCEDURE
IMPORTANT: DO NOT connect a diagnostic scan tool to the vehicle as this may cause the new
		
module configuration data to be deleted.
IMPORTANT: DO NOT allow the diagnostic scan tool to read the Vehicle Identification Number
(VIN) automatically, MANUALLY enter the VIN ONLY.
1. Is the vehicle VIN on the following list?
- 1FDDF6P80NKA55733
- 1FDDF6P81NKA46202
- 1FDDF6P81NKA51545
- 1FDDF6P82NKA45706
- 1FDDF6P83NKA45780
- 1FDDF6P86NKA46230
- 1FDDF6P87NKA46267
- 1FDDF6P87NKA46270
- 1FDDF6P87NKA51548
- 1FDDF6P87NKA55020
- 1FDDF6P8XNKA51589
- 1FDDR5P86NKA26951
- 1FDES6PG6NKA59695
- 1FDES6PGXNKA59599
- 1FDEU6PGXNKA57426
- 1FDRU6PG0NKA55766
• YES - Proceed to Step 2.
• NO - Proceed to Step 3.
2. Install the new Audio Front Control Module (ACM). Please follow the Workshop Manual 		
(WSM) procedures in Section 415-00B.
		
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after 		
programming. For DTCs generated after programming, follow normal diagnostic service 			
procedures.
3. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022
ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 22B32
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure 		
there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly 		
connected to the DLC.
4. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
5. Manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed		
on the RH side of the screen. Modules that are communicating are highlighted in green.
6. Select Toolbox tab.
7. From the list on the LH side of the screen, select the ACM.
8. From the list on the RH side of the screen, select ACM - Configuration.
9. Click RUN. Follow all on-screen instructions carefully.
10. From the list on the LH side of the screen, select the Body Control Module (BCM).
11. From the list on the RH side of the screen, select BCM - Local Interconnect Network (LIN) New 		
Module Initialization.
12. Click RUN. Follow all on-screen instructions carefully.
13. Disconnect the battery charger from the 12V battery once the programming has completed.
14. Cycle the key and start the vehicle. The vehicle guidelines should be visible when the vehicle is shifted
into reverse.
NOTE: The rear view camera will not display unless the engine is running.
NOTE: If the rear view camera does not display correctly contact the Special Service Support Center 		
(SSSC) for further instructions.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022
ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 22B32
Important Information for Module Programming
														
NOTE: When programming a module, use the following basic checks to ensure programming completes 		
		 without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps.
• Connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic 			
		software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module 		
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during 		
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.						
• Create all sessions key-on-engine-off (KOEO). Starting the vehicle before creating a session will 		
cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The			
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, 			
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from 		
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”		
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module 			
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,		
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the 		
programming process. Make sure all applicable steps are followed in order.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2022
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
November 2022
Customer Satisfaction Program 22B32
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, it may be possible that the vehicle was manufactured with a
missing or unprogrammed Audio Control Module (ACM). The ACM supports
various functions including rear-view camera display, radio operation, center
stack display, center stack button operation, USB connection and others.
What is the effect?
If your vehicle is missing its ACM, various functions such as radio
functionality, center stack display, center stack button functionality, and USB
functionality may not work.
If your vehicle has an unconfigured ACM, most of the functions may work
but would not work as intended. The screen may come on, buttons may
function, AM/FM radio may work. However, the buttons may not function
properly. The tuner range on AM/ FM radio may capture signals from
different location. Customers may not be able to tune the station precisely.
The radio may pick up some communication that is not intended. For
vehicles equipped with rear-view camera, the center-stack screen would
display the live image from the rear-view camera but will not show the
reverse guidelines.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to install an ACM (if required) and program the ACM to the latest
calibration level free of charge (parts and labor) under the terms of this
program.
This Customer Satisfaction Program will be in effect until October 31, 2023
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
 Copyright 2022 Ford Motor Company
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle may require an inspection to
determine if parts need to be ordered.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 22B32. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll free at
1-866-906-9811. Representatives are available 24 hours a day.
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2022 Ford Motor Company