A9122392062115_8
Service Bulletin Details
Public Details for: A9122392062115_8
This bulletin contains instructions for when the nav files are corrupted during an update.
Models from 2022
2022 AUDI E-TRON GT |
2022 AUDI RS E-TRON GT |
Models from 2021
Technical Service Bulletin 91 MIB3: navigation is permanently initializing/malfunctioning, DTC B126CF0 and/or B126CF1 is stored in the 005F 91 22 39 2062115/8 October 19, 2022. Supersedes Technical Service Bulletin Group 91 number 21-50 dated November 17, 2021 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Page 1 of 6 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin A4 allroad, A4, S4, A5, A5 Cabriolet, A5 Sportback, S5 Cabriolet, S5 Sportback, RS 5, RS 5 Sportback, A6 allroad, A6, S6, RS 6 Avant, A7, A7 e quattro, 2021 All S7, RS 7, A8, A8 e Not Applicable quattro, S8, etron quattro, etron Sportback quattro, Q5, Q5 Sportback, SQ5, Q7, SQ7, Q8, SQ8, and RS Q8 e-tron GT, and RS e-tron GT 2022 Condition REVISION HISTORY Revision Date Purpose Page 2 of 6 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 8 - Revised Condition (added note about recall 91DZ) Revised Warranty (warranty claimed via 91DZ) Revised Service (updated folder structure information, added note about using older NavDB versions) 7 11/17/2021 Revised header (Added Models) Revised Warranty (Updated Labor Operation) 6 09/15/2021 Revised Service (Updated the formatting instructions) Customer states: After an over the air navigation map update: • The navigation system is permanently initializing. Or • The navigation map is corrupt or incomplete. Workshop findings: One of the following DTCs may be stored in the information electronics control module, J794 (address word 005F): • DTC B126CF0 (Navigation system Navigation database malfunctioning). And/Or • DTC B126CF1 (Navigation database not available). Note: This TSB is only applicable in combination with recall 91DZ. If this TSB is performed outside of campaign 91DZ, the claim may be denied. Page 3 of 6 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background An internal reset during an over-the-air update can cause the navigation database to become corrupted. Production Solution Not applicable. Service 1. Contact TAC to receive a download link with instructions for the current MIB3 navigation database. 2. Avoid using IE (Internet Explorer) and download both files from the download link provided by TAC. Select “ download folder”, and then go to the PC “C drive”. 3. Find the 32GB USB drive, right-click the USB icon, select format, and then select “NTFS” (if the drive is formatted in FAT32, it might not be possible to update the vehicle via the customer update menu). 4. Formatting the USB drive erases all files on the drive. 5. Open 7-zip (available at www.7zip.org if needed) and locate the NAV files on the C drive and select both files, then click the extract icon. 6. Once the files are extracted, open the new folder. It should contain at least the folders “Data” and “Meta”. In addition, some other files may be present. 7. Open the USB drive that was formatted to NTFS and copy the files as listed above directly to the drive (they CANNOT be in a single folder but just as they are displayed above). 8. Eject the USB drive. Page 4 of 6 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 9. In ODIS, under Guided Fault Finding/Guided Functions, select and execute the following test plan: Self test >> Diagnostic capable system >> 005F - Information Electronics Control Module 1 -J794- (MIB2+ or MIB3) >> 005F - Information Electronics 1, functions / 005F - Basic Setting >> Erase navigation databank. 10. End the diagnostic session and await a vehicle sleep cycle. 11. Insert the USB drive into the vehicle, then go into the MMI settings section; MMI Settings >> select system maintenance >> software update. 12. At this point, the software update should be available if the prior steps are performed properly. Note: Please keep the USB flash drive with the navigation data as a workshop tool. It is not required to call into TAC or re-download the navigation data if the USB flash drive has already been created and is available. If an updated NavDB is available, it will automatically be installed via an online update after the initial NavDB is installed. It is not required to keep the vehicle in a service bay or to supervise the update after it has been started Warranty This TSB is informational only and not applicable to any Audi warranty. Required Parts and Tools Tool Number Tool Description N/A (locally sourced) USB Flash Drive, 32GB or larger Page 5 of 6 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: • TSB 2037809, 91 MIB: MMI navigation map update "How-to guide" - potential customer concerns. All parts and service references provided in this TSB (2062115) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 6 of 6 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.