N222382460

Customer Satisfaction Program
N222382460 Incorrect Front Grille
Release Date:
Attention:
November 2022
Revision:
00
This program is in effect until November 30, 2024.
Make
Model
Buick
Enclave
Model Year
From
To
RPO
2023
RZ9
2023
Description
ACCESSORY-GRILLES/GRILLE
INSERT - ALTERNATE DESIGN
1
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2023 model year Buick Enclave vehicles, equipped with Accessory-Grilles/Grille Insert - Alternate
Design 1 (RPO RZ9), may have been built with a standard grille instead of the accessory black grille.
Dealers will replace the standard grille with the accessory black grille.
Parts
Quantity
1
Part Name
Part No.
84703896
Front Grille
It is estimated that there are only 8 involved vehicles that will require parts being replaced. Due to the small number of
vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not
to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106502
Description
Front Grille Replacement
Labor
Time
1.9
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
Replace front grille. Refer to Front Grille Replacement in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through November 30, 2024. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through November 30, 2024, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
Copyright 2022 General Motors. All Rights Reserved.
Page 1 of 3
Customer Satisfaction Program
N222382460 Incorrect Front Grille
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N222382460 Incorrect Front Grille
November 2022
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2023 model year Buick Enclave may have been built with a standard grille instead of the
accessory black grille.
Your satisfaction with your Enclave is very important to us, so we are announcing a program to remedy this condition.
What We Will Do: Your GM dealer will replace the standard grille with the accessory black grille. This service will be
performed for you at no charge until November 30, 2024. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Buick
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-521-7300
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Buick Enclave provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N222382460
Page 3 of 3
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6329
URGENT - DISTRIBUTE IMMEDIATELY
Date:
November 2, 2022
Subject: N222382460 - Customer Satisfaction Program
Incorrect Front Grille
Models: 2023 Buick Enclave
Equipped with Accessory Grille (RPO RZ9)
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N222382460
today. The total number of U.S. vehicles involved is approximately 8. Please
see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on November 17, 2022.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated November 2, 2022. A Stock VIN list is not included as our records show
there are no vehicles in dealer new inventory. Please hold all warranty transactions until
IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS