172023

Service and Parts Business
Service Manager Bulletin
TITLE:
Retail Car Delivery Process (RCDP)
MY 2023
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
17
2023
Service Operations
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
Pages 1 & 2: Updates to Item 3, Pre-Delivery
Information
2022-02-23
2022-09-09
Page 1 of 7
“Right first time in Time”
Until further notice use the provided PDS Check lists (separate attachment).
This bulletin contains information on the following steps which make up the Retail Car Delivery Process.
• Vehicle inspection procedure (Truck Delivery)
• Pre-Delivery Service (PDS)
• Vehicle in stock maintenance
• Vehicle Delivery (Customer Delivery)
The following outlines the Retail Car Delivery Process (RCDP). The basic structure of the RCDP is:
1. Truck Delivery Vehicle Inspection
2. Stock Maintenance - proper care and maintenance of vehicles in retailer inventory
3. PDS - Mechanical, to be done upon arrival to the Retailer. Software, may be done upon
arrival to the Retailer, but it is the Retailer’s responsibility to ensure the vehicle has the latest
software +/- 10 days of retail delivery.
4. Delivery of Vehicle to customer
Item 1 – Truck Delivery U.S. – All vehicles must be thoroughly inspected (see page 7) at time of
delivery by truck to your facility. Guidance documents with instructions as to the submission and
handling of claims and for all transport related Policy and Procedures are found in the Volvo Vehicle
Transport Damage Manual on the Volvo Retailer Portal and Service Manager Bulletin 17-002.
Item 2 – Stock Maintenance – This checklist (found in VIDA) describes activities that must be
performed every 30 days in order to keep the car in the freshest possible condition. In addition: If the
vehicle is removed from transport mode, the 12 volt battery maintenance must be performed every 14
days. NOTE: Electric Vehicles HV battery while in stock inventory should have a SOC between 20%
and 40%.
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Service Manager Bulletin 17-2023
In VIDA - Profile the vehicle:
Information
Service Programs
0 Administration
05 Transport, vehicle storage and driving regulation
Stock maintenance checklist
Print out checklist
Item 3 – PDS, Pre-Delivery Service – A process to ultimately deliver a better quality product to the end
user.
We suggest that the “technician” take ownership of the PDS. PDS should not be looked at as a fill-in job
in the shop but as the first impression our customer has when they purchase a Volvo.
The PDS Checklist must be signed by the Technician.
PRE-DELIVERY SERVICE REIMBURSEMENT PROCEDURES
PDS will be paid automatically at the time of wholesale to the wholesaling retailer. Payment will appear
on the Weekly Transaction Statement under the PDS section. Claims will be identified by the prefix “C”
and the last six digits of the VIN. Claim submission for PDS claims is not required.
The PDS will continue to be subject to all administrative repair order requirements as outlined in the
Warranty Policy an Procedure Manual. This includes punch time verification.
Retailers that receive a vehicle from another retailer and are not the wholesaling retailer should verify
with the wholesaling retailer if the PDS has been performed. Reimbursement would have to be
worked out between the retailers directly. Claims will only be paid to the retailer identified by Volvo
as the wholesaling retailer, regardless of which retailer performs the PDS.
RETAILER ALLOWANCE for reference information
PDS (Automatic Payment) Model
ALL
Model Year
2023
Labor
1.5
Labor OP
01717-6
PDS payment is subject to debit where it is found that software was not installed accordingly.
Page 2 of 7
2022-09-09
Service Manager Bulletin 17-2023
Item 4 – Customer Delivery – Delivery preparation is the first opportunity to create customer
satisfaction and customer loyalty. The objective is to deliver a new Volvo that is 100% perfect.
There are currently 2 Delivery Agendas available on the Retailer Portal.
1. Delivery Agenda for ICE, PHEV and MHEV*
2. Delivery Agenda for Pure Electric**
*For best search results enter PHEV/ICE Delivery Agenda into the search window on the Retailer Portal.
**For best search results enter BEV Delivery Agenda New Version into the search window on the
Retailer Portal.
SUMMARY:
It is necessary to follow all Volvo stock maintenance procedures as outlined in VIDA. This includes
keeping vehicles in transport mode and performing the PDS as close to customer delivery as possible
(within 10 days of delivery prior or post). It is imperative that the vehicle has a healthy, fully charged
HV battery at the time of customer delivery. Vehicle batteries and tires are especially sensitive to aging.
Additionally, transport mode offers features including state of charge in the driver display, tracking
of past maintenance and the time until next maintenance is required. Leaving transport mode deletes
this data and no longer provides this useful data. Upon vehicle receipt at your facility, you should be
checking the battery state of charge and starting your maintenance plan per the schedule in VIDA.
Ensuring a problem-free delivery and following the PDS process is everyone’s responsibility.
Failure to follow prescribed routines may result in claims denial.
Privacy Settings. Please reference Technical Journal 33201 or the Volvo Car Support website. It is
important the Service and Sales staff be aware of changes made to the vehicle during the PDS process.
The vehicle provides the customer with the ability to elect whether or not to share vehicle data with
Volvo servers. These settings are set to OFF by default. Any settings enabled for testing purposes must
be disabled prior to releasing the vehicle to the customer.
2022-09-09
Page 3 of 7
Service Manager Bulletin 17-2023
PDS SOFTWARE UPDATE PROCESS
1. Note: You must perform a new vehicle readout.
2. If “No software information found” is displayed in the Vida software tab.
Page 4 of 7
2022-09-09
Service Manager Bulletin 17-2023
3. Select the ALL tab.
a. Manually enter the PDS upgrade part number (refer to TJ 27536)
b. Press enter on the keyboard
c. Select Add Software
4. Purchase PDS software.
2022-09-09
Page 5 of 7
Service Manager Bulletin 17-2023
5. An error message will be displayed stating “134 – The hardware part already contains the latest
software. PDS UPGRADE”
6. Remove the software and finish any remaining work on the vehicle.
Page 6 of 7
2022-09-09
Service Manager Bulletin 17-2023
2022-09-09
Page 7 of 7