37138120211933

Technical Service Bulletin
37 Harsh 2-1 shift with automatic gearbox (0B6) - A4, A5
37 13 81 2021193/3 January 16, 2013. Supersedes Technical Service Bulletin Group 37 number 12-64 dated
August 31, 2012 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2009
All
0B6 gearbox
A5
2009
All
0B6 gearbox
S5
2009
All
0B6 gearbox
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Service (Added S5 model to table)
2
8/31/2012
Revised Service (Updated SVM table)
Revised Warranty (Updated GFF)
1
8/14/2009
Original publication
Customer may report:
 Vehicle shudders briefly before a stop.
 Gearbox downshift uncomfortable at low speeds.
Workshop findings:
At a speed below 6 mph, the vehicle shudders briefly before stopping.
Technical Background
Because of an unfavorable adjustment between engine and gearbox, vehicle can shudder under certain driving
conditions when changing from second to first gear.
Production Solution
Transmission control unit software improved.
Page 1 of 3 with attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Service
1. Try to reproduce the customer complaint so that it can be clearly assigned to this TSB.
If this TSB applies, follow the steps below.
2. Per SVM software chart below, check whether the vehicle requires a software update.
If the transmission control unit is below the listed new version, update the transmission control unit (J217) via
SVM.
3. Follow all instructions in the attached TSB 2011732 00 Software Version Management (SVM), operating
instructions.
Model
Transmission
Old Software
Part Number
Old
Software
Version
New Software
Part Number
New Software
Version
SVM Action
Code
(or higher)
(or lower)
A4 2.0 TFSI
0B6
8K0927158C
0050
8K0927158C
0052
B802A012
A4 3.2 FSI
0B6
8K0927158D
0020
8K0927158D
0022
02A007
A5 3.2 FSI
0B6
8K0927158D
0020
8K0927158D
0022
02A007
S5 4.2 FSI
0B6
8K0927158B
All
8K0927158E
0021
8T02A005
S5 4.2 FSI
0B6
8K0927158E
All
8K0927158E
0021
8T02A005
Page 2 of 3 with attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service
Bulletin is informational only.
Service Number:
3730
Damage Code:
0039
Labor Operations:
Charge battery
2706 8950
10 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
diagnostic
protocol max 40
TU
Road test prior to service procedure
0121 0002
10 TU
Road test after service procedure
0121 0004
10 TU
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2021193/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
Page 3 of 3 with attachment
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
00 Software Version Management (SVM), operating instructions
01 09 06 2011732/7 May 13, 2009. Supersedes Technical Service Bulletin Group 01 number 08-33 dated
December 15, 2008 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All Audi
2002 – 2010
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
7
-
Revised Service (Step 6)
6
12/15/2008
Revised Service (Step 3 – added information concerning use of wireless
VAS 5054A transmitter head)
5
11/17/2008
Revised Title to include Repair Group
4
10/21/2008
Revised Service (Step 3 – added information concerning Windows power
savings settings)
This Technical Service Bulletin details the general process for carrying out a Software Version Management
(SVM) software update for any TSB/RVU.
Troubleshooting information is included in the Additional Information section.
Technical Background
SVM is a process to update the programming in flashable (re-programmable) control modules and/or to document
changes in software levels in Audi vehicles. This system uses the VAS 5051B or VAS 5052 diagnostic tools to
send vehicle-specific data to the SVM database, to download instructions from the SVM database, and to flash
control units for identified software updates.
The technician must first diagnose the condition in the vehicle and find a Technical Service Bulletin that describes
that condition. This conditional bulletin specifies the appropriate action code for the programming update to be
carried out immediately. SVM eliminates the need to wait for Flash CDs to be sent to the dealer and eliminates
problems such as scratched or missing discs. This allows the updates to be performed faster and more efficiently
at the dealership.
Production Solution
Not applicable.
Page 1 of 4 plus attachment
© 2009 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Service
1. If you encounter a vehicle with a tuned ECM or TCM, your dealership must do the following before performing
any procedure that updates ECM or TCM programming:
Note:
Any Update Programming procedure (flash) may overwrite any tuned ECM or TCM programming. A tuned
ECM or TCM is described as any ECM or TCM altered so as to perform outside the normal parameters and
specifications approved by Audi of America, Inc.
a. Notify the owner that their ECM or TCM was found to have been tuned.
b. Notify the owner that any damage caused by the tuning of the ECM or TCM (including any adverse
emissions consequences) will not be covered by Audi of America, Inc. warranties.
c. Obtain the owner's written consent (see attached Control Module Tuning form) for any requested repair under warranty or outside warranty - that requires flashing that will automatically overwrite the tuned
program.
2. Ensure the TSB stating the condition in the vehicle applies to the customer complaint and the operator has a
valid GeKo user ID and password. Only perform operations explicitly stated in the TSB or RVU.
3. Check to see that the following tester requirements are met:
• VAS 5051B Minimum Base CD Version 12.00.
• VAS 5051B/5052 Minimum Base CD Version 12 with Brand CD 12.61 installed.
• VAS Base Software Patch CD (Audi Technical Literature item number 42BaseSoftwarePatch) is installed in
the VAS 5051 / 5052. This patch is already in Base 12.0.
• VAS 5051X is plugged into a 110V AC power supply at all times.
• Connect 5051B and 5052 to the local network.
• For A4s after VIN 8E_5A400000 (B7 Platform), always use the 6017B K Line Adapter to ensure
communication to all modules.
• If the wireless VAS 5054A transmitter head is used in conjunction with a VAS 5052A or VAS 5051B tester,
the transmitter head and the tester must be connected with a USB cable.
• Ensure the Windows power savings are set correctly (disabled) for VAS testers operating with an open
Windows interface where users have access to all regular PC operating system functions (implemented by
running the Base V14.00.00 Recovery DVD).
Note:
If the Windows screensaver activates during a control module software update and the hard drive shuts
down as a result of the power settings, a control module failure may result. Refer to Service Circular ATE08-23 for more information.
Note:
Do not use a 6017 or 6017A while flashing. Doing so may result in complete control module failure.
4. Check to see that the following vehicle requirements are met:
• Battery must have a minimum no-load charge of 12.5V.
• Connect vehicle to a powered Audi-approved battery charger. Do not use a trickle charger or battery
maintainer.
• Turn off the radio and all other accessories, and when necessary, switch running lights off by applying the
emergency brake or through the MMI option menu.
• Turn off any appliances with high electromagnetic radiation (such as mobile phones).
Page 2 of 4 plus attachment
© 2009 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
• If communication with a module cannot be properly established, appropriate repairs must be made before
attempting SVM. If the tester cannot communicate with a module, the tester cannot flash software onto the
module.
5. In the VAS Tester, enter into GFF program. Address or record all DTCs related to a customer concern before
continuing. Sporadic communication DTCs will be created during the flash procedure and must be erased with
all other sporadic DTCs by GFF after exiting the flash test plan.
6. Enter the SVM update into the User Test Plan by selecting the Audi Flashing option at the main tester
screen.
Tip: If you have not installed the Base 15 CD update, select the following inside GFF: Go to >>
Function/Component Selection >> Problem Related Hardware and Software Update >> Direct Input: SVM
code for problem related update.
7. Follow the SVM update procedure and enter the SVM Action Code found in the Conditional TSB when
prompted.
8. Enter your GeKo ID when requested and data will be transmitted to the SVM server, which will respond with
instructions to continue. The procedure may include one, or any combination of the following, for one or
multiple control modules as specified in the TSB/RVU:
• Check a control module.
This will occur when SVM does not recognize the control module as valid for the vehicle. If there is no
customer concern and no DTC regarding this control module, report the issue to the Technical Assistance
Center (TAC) with the required information specified in the Additional Information section below. Always
report MMI issues to the TAC before attempting a repair.
• Update a control module (flash).
• Code a control module.
9. Always continue until the following text is displayed: Vehicle conversion/update has been successfully
performed. The changes have been stored in the system. Thank you.
If the update programming aborts for any reason before full completion, ensure that VAS Base Software Patch
CD (Audi Technical Literature item number W42BaseSoftwarePatch) is installed in the VAS 5051 / 5052, and
restart the SVM flash function test from the test plan again. If a Technical Assistance Center contact is
necessary, attach the diagnostic log to the ticket.
Tip: The SVM Process must be completed in its entirety so the database receives the update
confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support
the claim or action is carried out that is not explicitly stated in the TSB/RVU.
10.Verify that all steps or special procedures mentioned in the TSB/RVU have been carried out. Then finish the
test plan and exit GFF via the Go to button. Answer the Warranty questions accordingly and print out or save
the diagnostic log when prompted.
Tip: During the flash procedure, an estimated time will be shown. This value is not used for actual SRT
calculation.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
Page 3 of 4 plus attachment
© 2009 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
Technical Service Bulletin
Checking for Internet Connectivity
With the tester connected to the internet, add and carry out the SVM Communication Test to the GFF test plan
which can be found here:
GFF >> Go To >> Function/Component Selection >> SVM >> SVM Communication, Checking
GeKo Registration and ID Check
To obtain a GeKo user ID and password, follow the instructions in the GeKo ID Request form found here:
→ www.AccessAudi.com >> Service >> All Service Reports and Publications >> GeKo ID Request Form
To check your GeKo ID, perform the following test from the Tester Startup Screen with the tester connected to the
internet:
Administration >> Network Settings >> GeKo Test
Tester URL Confirmation
To rule out incorrect tester URLs, select the following from the Tester Startup Screen:
Administration >> Network Settings >> GeKo Test >> Displaying target URL >> Audi URLs
The OnlineFlashen address must match this address exactly: https://lpnbb.vwhub.com/MirrorServer.bb
If the URL does not appear correctly, perform the URL update installation procedure as announced in Service
Circular ALS-05-21 dated Oct. 14. 2005, Update CD Part Number W42URLUPDATECD
Testing the SVM Connection
SVM Communication checking. It will ask for your user ID and Password. If the test fails, change the port, cord,
and/or tester and run this test again.
Further Tester Assistance
If any of the listed troubleshooting procedures and/or checks result in errors or yield no solution and further
assistance is required, please follow these steps:
1. Utilize the information contained in the Function Description button in the tester at the point of the error.
2. Report the problem to the shop network administrator for further investigation.
3. Contact the responsible support team for further assistance:
• Service Department Applications (GeKo, ElsaWeb, Hotline Channel, Telediagnosis, and ServiceNet):
866-892-3375.
• VAS 5051/5052 Software Subscriptions: 800-544-8021.
• VAS 5051/5052 Software Support: 248-754-4723.
Technical Assistance Center Contact Requirements
Contact the TAC via the Technical Assistance Contact System in ElsaWeb in cases where there is a clear
technical issue with the vehicle or response from the SVM system. Always include the following information in the
contact:
• SVM Action Code attempted.
• Control module(s) address word(s) that are in question.
• The complete tester diagnostic log from the GFF session.
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Dept. and service manuals for the latest information.
Page 4 of 4 plus attachment
© 2009 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written
permission of the publisher.
OWNER INFORMATION ABOUT CONTROL MODULE
TUNING* ACKNOWLEDGEMENT AND
AUTHORIZATION FOR REPROGRAMMING
(REFLASHING) OF CONTROL MODULE(S)
*) “TUNING” is described as the addition of or modification of any component which causes an Audi
vehicle to perform outside the normal parameters and specifications approved by Audi of America,
Inc..
Date:
Dealer Number:
Vehicle Identification Number:
Repair Order Number:
Dealer stamp
I
, owner or driver of the above identified Audi, confirm:
- Tuning" as described above (especially power increasing modifications) has NOT been
performed on my vehicle.
- Tuning" as described above has been performed on my vehicle and the following
components were modified or installed:
TUNING was performed by (Please provide Company name and telephone number, if you
wish us to contact them):
I understand that if my Control Module is determined to have been tuned, any damage caused
by the tuning of the Control Module (including adverse emissions consequences) will not be
covered by Audi of America, Inc. warranties.
I am permitting an authorized Audi Dealer to reflash (update) my Control Module, and by doing
so, I understand that this process will automatically overwrite (destroy) and permanently delete
any tuning program that was previously installed on the Control Module of my Audi vehicle.
By signing below, I fully acknowledge and understand that the tuning program will not be
restored and Audi of America, Inc., will not be liable in any way for the loss of tuning data.
Signature of Customer
E 2008 Audi of America, Inc. All rights reserved.
Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.