SubaruNet Announ

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: November 21, 2022
UPDATE Subaru Service Program: WRI-22 – 2023 MY Legacy and Outback Telematics DCM
replacement
Owner Notification
Owners will be notified by first class mail on December 1, 2022.
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) has initiated a service program
for certain 2023 model year Legacy and Outback vehicles equipped with STARLINK In-Vehicle
Technology.
Reason for this Service Program
The APN (Access Point Name) profile within the telematics data communications module (DCM)
software is incorrect. When the DCM cannot connect to the 4G VoLTE network for in-vehicle voice calls,
the APN tries to connect to the 3G network. As a result, since the 3G network is no longer available in
the U.S., the attempted call will fail.
In-vehicle voice calling includes Automatic Collision Notification, SOS Emergency Assistance, and
Enhanced Roadside Assistance.
Affected Vehicles
The number of U.S. vehicles included in this service program is 21,763.
Model Year
2023
Carlines
Legacy and Outback
Production date range
July 22, 2022 – September 29, 2022
Not all vehicles in the production date range listed above may be included in this service program.
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on
subarunet.com.
Description of the Repair
Subaru retailers will inspect and, if necessary, replace the telematics DCM at no cost to the customer.
Retailer Responsibility
Any vehicles listed in any recall or campaign that are in retailer stock must be:
•
•
•
Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service
program is taken into inventory or in for service, necessary steps should be taken to ensure the repair
has been made before selling or releasing the vehicle.
Parts, Service, and Claim Information
Please refer to the WRI-22 Service Program Bulletin for detailed service and claim information.