15-305-22

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2022 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
23MY Outback/Legacy Models
NUMBER: 15-305-22
SUBJECT:
		
Reprogramming File Availability for Optimization
of Gen 4 Denso CP1.5 Infotainment Systems
DATE:
11/30/22
INTRODUCTION:
The following information announces reprogramming file availability and provides a software
update installation procedure to optimize the new Gen 4 Denso CP1.5 Audio and Navigation head
units utilized in the models listed above. As in previous models, the procedure will involve either
downloading the software update files from Subarunet or using those sent directly from Nuspire to
the SDS Notebook and transferring them onto a USB flash drive for head unit installation.
It is VERY IMPORTANT to read and understand this information completely before proceeding.
CAUTION: VEHICLE SERVICE PERFORMED BY UNTRAINED PERSONAL COULD RESULT
IN THE EQUIPMENT DAMAGE OR EVEN SERIOUS INJURY.
Service Bulletin is intended for use by trained technicians ONLY. It informs technicians of
conditions, which may occur in some vehicles or provides information, which could assist with
proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety
instructions, and know-how to do the job correctly and safely.
A timeline chart along with a complete list of all the conditions addressed and enhancements included
in this and previous Denso software updates are provided in “Appendix D” and “Appendix E”
located at the end of this bulletin.
IMPORTANT NOTE: The update contains 1 folder and 1 file. When performing an update, the USB
must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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PART INFORMATION:
NOTE: High Level unit is equipped with Navigation option
(Map icon on Home screen)
11.6-Inch Display, Mid and High Level Units
Dual 7.0-Inch Display, Base Level Unit
Materials Required:
An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update
procedure. The device should be dedicated to storing and transferring these updating files only. It
must be a minimum of 64GB or more in size and contain a NTFS file format before downloading the
update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio
units. They must be fully cleared before adding these new update files to them.
IMPORTANT NOTES:
• NEVER change the update file names after downloading them.
• NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does
NOT recognize the USB drive during the reprogramming process due to Controller IC type of USB
drive or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash drive
must be formatted for NTFS. If a recognition problem persists, use a USB flash drive from another
manufacturer.
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•
Kingston®:
DataTraveler G3 Series DataTraveler 100 G3 DT100G3
DataTraveler SE9 Series DataTraveler SE9 G2 3.0 DTSE9G2
Digital Data Traveler 3.0 USB Flash Drive - Violet DTIG4
•
SanDisk®:
Ultra Series SDCZ48-064G-J57
Cruzer Blade Series
Cruzer Glide Series CZ60 SDCZ60-064G-B35
•
Transcend®:
JetFlash 790 Series TS64GJF790KBE
•
PNY®:
Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE)
•
Silicon Power®:
2 Pack USB 3.0/3.1 Gen1 USB Flash Drive Blaze B02
IMPORTANT NOTE: The update contains 1 folder and 1 file. When performing an update, the USB
must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
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SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1- VERY IMPORTANT: Before proceeding with the software updating procedure, the
currently installed software version ID MUST be confirmed by following the steps below:
1a) After starting the engine and system boot-up completes, from the HOME screen, touch the
Settings button.
1b) Press the General button. Use the down arrow to scroll to System Information then press to
display the System Information / Version information.
		
The examples below identify the head unit model and the last 6 digits signify the software version
number. Examples:
• F61WHMxxx-xxx (High model software)
• F61WMMxxx-xxx (Mid model software)
• F61WBMxxx-xxx (Base model software)
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MY
23MY
Carline
Outback/Legacy
Trim/Grade
Older Software
Versions
Latest Software
Versions
BASE
013-280
023-580
MID
013-280
023-580
HIGH
013-280
023-580
If the software version number matches “Older Software Versions” proceed to STEP 2 below. If the
software version is “Latest Software Version” as the unit already has the latest software version
installed. Proceed to the WARRANTY / CLAIM INFORMATION section of the TSB and process
a claim for Version Check Only.
STEP 2- Prepare the USB:
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive
being used is not infected with any virus. The flash drive MUST be formatted for NTFS.
•
Make sure the USB flash drive contains no other files.
•
Right click on the corresponding “Removable Disk”.
•
Select “Format”.
•
From the File System drop-down menu, select “NTFS”
•
Check the “Quick Format” box (if not already done).
•
Click on “Start” to format the USB flash drive.
STEP 3- Download the Update Files to the USB:
The files are available for download on Subarunet (see “A” below).
The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same
way a Select Monitor Update would be pushed out. (see “B” below).
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire.
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“A” When using update files downloaded from Subarunet:
IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before
they can be used. Using the normal audio / navigation system file update download procedure: Go to
Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/
Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2023MY Legacy/Outback:
23-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2022
•
Go to Downloads.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Open / display the contents of File folder, for example: “File name TBD”.
•
Click on “Extract All Files”.
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•
The screen below will appear to set a destination for the extracted file.
•
Double-click on the required folder (for this example, used folder titled “Version7(RC2105)_
F11GHM072-582(High)”).
Copy all files then paste (or click / drag) it to the “clean” USB flash drive as listed (Removable Disk)
in the directory.
IMPORTANT NOTE: The update contains 1 folder and 1 file. When performing an update, the USB
must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
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•
To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g.
Denso CP1 2023MY ALL).
•
Go to Step 4.
“B” When using update files sent directly from Nuspire:
•
Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below.
IMPORTANT: Always confirm there is a correct folder. If not, the SDS notebook hasn’t been
updated with the latest release. Please contact Nuspire to request they resend the update.”
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Double-click on the required folder (for this example, select the file entitled “2023”) and the
update file will display as shown.
Select all folders and files and either copy / paste or click / drag them to the USB flash drive.
IMPORTANT NOTE: The update contains 1 folder and 1 file. When performing an update, the USB
must contain the matching number of folders and files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
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•
Once all files have been loaded onto the USB flash drive, right click on the drive and select
“Eject”.
CAUTION: NEVER change the file names.
•
Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
•
Mark the USB to indicate the head unit it will update (Denso CP1 2023MY ALL in this
example).
•
Proceed to STEP 4 below.
STEP 4- Perform the software update.
CAUTIONS:
NEVER attempt to install the software immediately following an exchange module installation. Let
the system restart first and operate for 20 minutes.
NEVER attempt to install the software a second time for 30 minutes following a previously
unsuccessful software installation.
NEVER attempt to install the software for at least 30 minutes after completing a FOTA update.
4a) Perform the update in a well ventilated location if updating with the engine running OR with the 		
ignition ON and a battery charger connected.
4b) PRESS and HOLD the RIGHT-side temperature control buttons (both up and down) and press 		
the Tune / Scroll knob 6 times then release all to display the Dealership Mode Menu.
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4c) Select Software Update from the Dealership Mode menu.
IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is
initializing…” may be displayed. Should this occur, proceed to “Appendix A” starting on pg. 16 of
this bulletin for further instruction.
4d) The screen below will be displayed.
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4e) Insert reprogramming USB into the USB port and press OK.
NOTE: If after plugging in the USB, the screen displays a Software Loading Unsuccessful
message, confirm the USB device has been properly formatted and the software on the device
matches the system being reprogrammed (example: Base software is being used to update a Base
system) and retry.
If you get the message Software Update Incomplete as shown below, please don’t replace the
hardware but retry updating the software according to the instructions in “Appendix B ” on pg. 17.
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4f) The screen below will be displayed. Press OK to start the software update.
NOTE: The actual software version displayed will be different from the picture shown below.
Software Version Table
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4g) Once the update begins, the screen below will be displayed with a progress bar. It takes about 15 		
to 20 minutes for the update to complete.
VERY IMPORTANT: NEVER turn off the ignition while the software update is in process.
4h) When the software update is complete, the following screen will be displayed (the actual
software version will be different).
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IMPORTANT NOTE:
On rare occasions a “Software Update Incomplete” message may appear in this step which occurs
due to a bug in the software update procedure. Proceed to Step 4i below to confirm the software
version has been updated to the latest version.
4i) Select OK in the screen above then remove the H/U reprogramming USB from the USB port.
4j) Turn the Ignition OFF, open the driver’s door then close the driver’s door.
4k) Wait for 3 minutes, then turn the ignition ON.
4l) Access Dealership Mode following steps provided item 4b and using the tables below, confirm the
software update completed successfully.
NOTE: The new Software Version number must be entered when prompted at claim entry.
Software Version Table
4m) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
REMINDER: The new Software Version number must be entered when prompted at claim entry.
NOTE: Retailers are now permitted to claim up to $5.00 per claim in Sublet to help offset the cost
of replacement USB drives. Repeated re-formatting of the USB drives used for reprogramming
can compromise their ability to operate properly. Over time, hardware connections can loosen and
stored data files can become corrupted. Retailers are responsible for replacing any worn or otherwise
inoperable USB drives as needed. This compensation is intended to help defray those costs.
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IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
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“APPENDIX A”
Follow this procedure in the RARE case of “Software update setup is initializing…” message is displayed:
• If the screen shown below appears, WAIT for approximately 30 minutes or as long as necessary
(waiting for longer than 60 minutes might indicate system malfunction). In that case please
perform recovery according to the instructions in “Appendix B ” to allow the Software update
setup initialization process to complete.
Base
High/Mid
•
The screens shown below will be displayed when the process completes.
Base
High/Mid
1. Turn the ignition OFF, open the driver’s door, close the driver’s door and WAIT for 3 or more
minutes before proceeding further.
2. Open the driver’s door again and either turn the ignition ON (if a charger is connected) or start the
engine.
3. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature control
buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to display the
Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 10.
IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be
necessary.
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“APPENDIX B”
In case of retrying the software update after the first attempt of update fails.
•
If the first attempt of update fails with the message below, follow the steps described below 1-2 to
1-8 before retrying the software update.
1-1. Select OK in the screen below
High/Mid
Base
1-2. Turn the ignition switch or the engine OFF, and turn it ON again.
Caution: Do not remove battery terminal and keep battery power supply.
Base
High/Mid
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1-3. Select Software Update in the Dealership Mode diagnostics screen.
Base
High/Mid
1-4. When you see the screen below, wait for approx. 15 minutes until the initialization is
complete
Base
High/Mid
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1-5. You will see the screen below when the initialization is complete.
Base
High/Mid
1-6. Turn the ignition switch or the engine OFF, open the driver side door and close the door
then wait for 3 minutes.
1-7. Open the driver side door then turn the ignition switch or the engine ON.
1-8. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 10.
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“APPENDIX C”
In case the Gracenote update popup screen appears or software initializing screen does not go
away for more than 20 minutes, please perform steps 2-1 to 2-11.
High/Mid
2-1. Select “Settings” in the Dealership Mode diagnostics screen.
High/Mid
Base
Base
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2-2. Select “Memory Initialization”
High/Mid
2-3. Select “OK”
After Memory Initialization, all settings are reset to factory default.
High/Mid
Base
Base
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2-4. You will see the following screen
High/Mid
Base
2-5. After a few seconds, system restarts itself.
2-6. Select “Software Update” in the Dealership Mode diagnostics screen.
Base
High/Mid
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2-7. When you see the screen below, wait for about 15 minutes until the initialization is complete
Base
High/Mid
2-8. You will see the screen below when the initialization is complete.
High/Mid
Base
2-9. Turn the ignition switch or engine OFF, open the driver side door and close the door then
wait for 3 minutes.
2-10. Open the driver side door then turn the ignition swatch or engine ON.
2-11. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature
control buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to
display the Dealership Mode) and select Software Update as in STEP 4c beginning on pg. 10.
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“APPENDIX D”
Denso Gen 4 Software Update Timeline (TSB Number: 15-305-22)
Update #
MY
Version
Release Date:
0
2023
0
9/1/2022
1
2023
RC1
11/11/2022
NEW Version ID #:
F61WHM013-280 (High model software)
F61WMM013-280 (Mid model software)
F61WBM013-280 (Base model software)
F61WHM023-580 (High model software)
F61WMM023-580 (Mid model software)
F61WBM023-580 (Base model software)
Conditions Addressed:
SOP for 23MY Outback/Legacy
- See "Conditions Addressed by Update #1" as outlined in
"Appendix E" below
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“APPENDIX E”
Symptoms Addressed By Update #1:
Number
1
Symptoms to be Improved:
iPod/iPhone tab in Media screen cannot be selected, when connected by USB.
The symptom occurs when the iPhone is connected to CP1.5 via Bluetooth in parallel
to USB connection by error. (It is supposed to be connected either via Bluetooth or by
USB.)
2
On the “Manage Devices” screen Bluetooth cannot be selected as connection
preference.
3
Status of Bluetooth on Manage Device screen is displayed as disconnect even though
the Bluetooth
Icon on top right of the screen is showing active.
4
Cannot pair new Bluetooth device or cannot connect paired Bluetooth device. This
symptom possibly occurs after repeating IG OFF/ON operation while still pairing
operation.
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Number
Symptoms to be Improved:
5
Cannot pair Bluetooth device, when Bluetooth device has long name including symbols.
6
SXM station shortcut created by the customer does not work when the SXM has not
been used as audio source after the Ignition Switch was turned on in the ignition cycle.
7
Manage Device Screen becomes dark and inoperative when Ignition Switch is turned
Off and On while starting CarPlay by CID operation.
8
Cannot connect to CarPlay via wireless connection. This symptom possibly occurs after
the Ignition Switch was turned Off and On abruptly.
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Number
Symptoms to be Improved:
9
POI Search Result shows only city names and distances (without unit) when voice
recognition POI search with Category name like “Find toll gate” is used.
10
Navigation restarts itself, when the letters are rashly entered or deleted using keyboard
function to search destination.
11
“Manage Route” button is not displayed when touching the route line on Navigation
system, when the route search criteria got changed in the Route Preference Screen after
a route had been searched.
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Number
Symptoms to be Improved:
12
“Manage Route” button is not displayed and buttons on the Current Route Screen become unselectable (turns to grayish fill) when the Navigation system is operated in the
sequence of “Manage Route” > “Avoid Blocked Road” (in the Current Route Screen) >
“Back.”
13
After the FOTA is completed, the CCM does not send the confirmation data to the server
even though it displays pop-up message of completion. The status is updated when the
FOTA operation is made next time.
14
A pop-up message of “Connection Error” is displayed when the pop-up message of Service Appointment Scheduler Popup is displayed after the engine was turned on and the
“Read Now” button is pressed immediately after that.
15
Pop-up message ”Please go to your retailer to update the Gracenote Database” appears
every time CP1 system is rebooted due to interruption of CP1 software update via USB
port (ACC OFF or BATT power remove etc.) ***
Note*** In case this USB update failure occurs, retry updating according
to the instructions in “Appendix C”
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