21M08 S2

Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
November 7, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 21M08 - Supplement #2
Certain 2021-2022 Model Year F-150 Vehicles Equipped with a Power Release
Tailgate - Unintended Tailgate Opening
REF:
Customer Satisfaction Program 21M08 - Supplement #1
Dated August 8, 2022
New! REASON FOR THIS SUPPLEMENT
•
•
•
Vehicles Covered By This Program: Updated affected vehicle build dates.
Technical Information: Updated with revised instructions to account for wiring harness
changes that were implemented into production. As a result, the Labor Allowances and Parts
Requirements / Ordering Information have also been updated accordingly.
Parts Requirements / Ordering Information: All parts are on open order. Special Service
Support Center (SSSC) contact is no longer required to order tailgate actuator ground wiring kit.
PROGRAM TERMS
This program provides a no-cost repair (if needed) to the power release tailgate feature for 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This program may be used multiple times as long as the vehicle is within time and mileage limits of
the program. Once the program has expired, Service Part Warranty (SPW) and Extended Service
Plan (ESP) may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through
February 28, 2023.
Coverage is automatically transferred to subsequent owners.
New! VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
F-150
2021-2022
Assembly Plant
Build Dates
Dearborn
January 10, 2020 through April 19, 2022
Kansas City
February 12, 2020 through May 11, 2022
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST REPAIR
In the affected vehicles, some customers report experiencing an unintended tailgate opening and may
have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for
customers who may want this enhanced repair performed on their vehicle.
SERVICE ACTION
If a vehicle included in Field Service Action (FSA) 21M08 has sustained damage to the tailgate due to
an unintended tailgate opening, please refer to the claiming instructions for related damage.
Service Action Continued On The Next Page
 Copyright 2022 Ford Motor Company
SERVICE ACTION (continued)
If an affected vehicle owner has reported an unintended tailgate opening, dealers are to modify the
power release tailgate system wiring, install a new tailgate handle release switch and reprogram the
BCM software using the Ford Diagnosis and Repair System (FDRS).
NOTE: IDS cannot be used for programming on 2021-2022 F-150 vehicles.
Customer Information Sheet and Owner’s Manual Addendum: At the completion of this repair,
dealership service management is to provide a copy of the “Customer Information Sheet” and
“Owner’s Manual Addendum” that is posted with this bulletin to the vehicle owner.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The tailgate is required to be installed on the vehicle to perform the repair.
NOTE: Parts are currently not available in sufficient quantities to repair all vehicles. Part orders can
be requested through the Special Service Support Center (SSSC) using the SSSC link at the bottom
of the OASIS VIN report screen to repair vehicles. The SSSC will only accept orders if:
•
The vehicle is currently at the dealership and the customer has reported experiencing an
unintended tailgate opening.
•
The dealer has an open Repair Order (RO) on the Vehicle Identification Number (VIN) with an
unintended tailgate opening concern.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles have been notified. Dealers should repair any affected vehicles that
experience unintended tailgate opening, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Customer Information Sheet
Owner’s Manual Addendum
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 21M08 - Supplement # 2
Certain 2021-2022 Model Year F-150 Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
OASIS ACTIVATION
OASIS was activated on May 20,2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
February 28, 2023.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with repairs associated with unintended
tailgate opening.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
RELATED DAMAGE PHOTO SUBMISSION
Ford requires photos for any related damage claims associated with this program.
Please submit an Approval Request to the SSSC Web Contact Site containing clear photos of the VIN
and all related damage, including the component(s) that contacted the vehicle (if possible), for
approval consideration.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, SSSC approval is still
required.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 21M08 - Supplement # 2
Certain 2021-2022 Model Year F-150 Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 21M08 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (21M08) is the sub code.
 Customer Concern Code (CCC): L07 – Ext. Door Lock Controls-Power
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 9C888 – Tailgate Switch
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 21M08
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Provision for Locally Obtained Tool and Supplies: Includes Coroplast® 837 electrical wire
harness tape or equivalent, black electrical tape, rosin core solder and one 1-1/2 inch (38 mm)
Bi-Metal Hole Saw with arbor and pilot bit (as needed). This provision is for the amount of
supplies used for one vehicle repair and the tool which can be used for multiple repairs.
Submit on the same repair line on which the FSA is claimed.
NOTE: The locally obtained supplies and the 1-1/2 inch (38 mm) Bi-Metal Hole Saw tool can
be used on multiple vehicles.
NOTE: The $20.00 provision for the 1-1/2 inch (38 mm) Bi-Metal Hole Saw is a one-time
charge per dealer. Do not charge this amount more than once.
o Program Code: 21M08
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $22.00 (includes up to $2.00 for locally obtained supplies
and up to $20.00 for the locally obtained 1-1/2 inch (38 mm) Bi-Metal Hole Saw tool)
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 3
Customer Satisfaction Program 21M08 - Supplement # 2
Certain 2021-2022 Model Year F-150 Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
New! LABOR ALLOWANCES
Description
Labor Operation
Labor Time
21M08B
2.4 Hours
Perform Factory Installation Inspection (Only Vehicles Built After
December 14, 2021), Install Some or All of the Tailgate Actuator
Ground Wiring Kit Parts, Replace Tailgate Handle Release
Switch, Update BCM Software Using the Ford Diagnosis and
Repair System (FDRS), Enable the Tailgate Switches Double
Press (if equipped) and Disable Tailgate Ajar Message Via the
FDRS Programable Parameters and Print Both the Customer
Information Sheet and the Owner’s Manual Addendum.*
NOTE: The tailgate is required to be installed on the vehicle to
perform the repair
NOTE: Integrated Diagnostic Software (IDS) cannot be used on
the affected vehicles
Additional Time to Perform the 360 Degree View Camera
Alignment Procedure (As Required)
21M08C
0.5 Hours
- Only vehicles equipped with the 360 Degree View Camera
system or with a digital Rear Only Parking Aid Camera system
Time Allowed to Submit Photos for Related Damage Claims (As
21M08ZZ
0.2 Hours
Needed)
* Customer Information Sheet and Owner’s Manual Addendum: At the completion of this repair,
dealership service management is to provide a copy of both the “Customer Information Sheet” and the
“Owner’s Manual Addendum” that are posted with this bulletin to the vehicle owner.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
ML3Z-14A411-S
Tailgate Actuator Ground Wiring Kit
GB5Z-9C888-B
Tailgate Handle Release Switch
ML3Z-9941018-AB
Tailgate Moulding - WITHOUT Tailgate Step
ML3Z-9941018-AC
Tailgate Moulding - WITH Tailgate Step
Motorcraft® Anti-Corrosion Coating*
(Only F-150 Super Cab vehicles, As Needed)
PM-13-B or Equivalent - Check dealer inventory before ordering
additional quantities.
- 16 fl. Oz per container, sell pack of 1, 1/2 Oz
per repair, repair 32 vehicles per can.
Order
Quantity
Claim
Quantity
1
As Needed
1
As Needed
1
1
As Required
As Needed
Parts Requirements / Ordering Information Continued On The Next Page
 Copyright 2022 Ford Motor Company
.03
ATTACHMENT II
Page 2 of 3
Customer Satisfaction Program 21M08 - Supplement # 2
Certain 2021-2022 Model Year F-150 Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Part Number
Description
Obtain Locally
Electrical Wire Harness Tape*
Coroplast® 837 or Equivalent.
- Can be obtained from Rotunda (NAI837X) or Narin.
Black Electrical Tape*
Order
Quantity
Claim
Quantity
Claim as Misc.
OTHER
Rosin Core Solder*
* The listed tapes and chemicals can be used on multiple vehicles.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
Replaced FSA Parts Inspection and Sign Off Continued On The Next Page
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 3 of 3
Customer Satisfaction Program 21M08 - Supplement # 2
Certain 2021-2022 Model Year F-150 Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•
 Copyright 2022 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
CERTAIN 2021-2022 MODEL YEAR F-150 VEHICLES EQUIPPED WITH A POWER
RELEASE TAILGATE — UNINTENDED TAILGATE OPENING
For Vehicles Built AFTER December 14, 2021 complete the Factory Installation Inspection
For Vehicles Built ON December 14, 2021 OR PRIOR, proceed to the next page
Factory Installation Inspection
NOTE: Service Procedure Steps on Page 6, Step 8, Figure 4 through Page 11, Step 18, Figure 14, and 		
Page 19, Step 35, Figure 30 through Page 29, Step 50, Figure 47 can be skipped if the wires
are in the correct pin locations for ALL 3 of the following inspections. ALL of the Service Procedure
Steps listed above will need to be completed if any one of the circuits in Steps 1, 2, or 3 are
missing. This may require depinning circuit(s) to install the Relay Harness and Body Length 		
Harness.
NOTE: Tailgate Harness Inspection needs to be performed on ALL vehicles.
1. Page 7, Step 10, Figure 6. Inspect the female end of C212 for a Gray (GY) wire in pin 1 and a
Gray-Orange (GY-OG) wire in pin 4. If both wires are present, Proceed to Step 2.
2. Page 28, Step 48, Figure 45. Inspect the male end of C212 for a Blue-Gray (BL-GY) wire in pin 1 and a
GY-OG wire in pin 4. If both wires are present, Proceed to Step 3.
3. Page 19, Step 35, Figure 30. Inspect the female end of C4002 for a Black-Violet (BK-VT) wire in pin 2. 		
If the wire is present, Proceed to Step 4.
Tailgate Harness Inspection - Must be performed on ALL vehicles
4. Page 20, Step 36, Figure 31. Inspect the male end of C4002 for a BK-VT wire in pin 2. If the wire is 		
present the tailgate harness rework will not need to be completed. If any other color of wire is present,
then the tailgate harness rework must be completed.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 2 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
Complete Tailgate Actuator Ground Wiring Part Kit
C
A
D
B
E
G
I
F
H
21685D
FIGURE 1
ITEM
DESCRIPTION
QUANTITY
A
Relay Harness
1
B
Tie Strap
-
C
Edge Biter Style Tie Strap
-
D
Oval Push Pin Style Tie Strap
-
E
Round Push Pin Style Tie Strap
-
F
Tailgate Jumper Harness
1
G
Grommet
1
H
Heat Shrink Tubing
I
Body Length Jumper Harness
-
STUD FOR
1
MISSING
NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 3 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
NOTE: Not all parts in the kit will be used for some vehicles built after December 14, 2021.
NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 1 for component 		
identification.
SERVICE PROCEDURE
NOTE: At the completion of this repair, dealership service management is to provide a copy of the 		
“Customer Information Sheet” and a copy of the "Owner's Manual Addendum" that is posted
with this bulletin to the vehicle owner.
NOTE: The tailgate is required to be installed on the vehicle to perform the repair.
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in
Section 100-02.
2. Remove the Glove Compartment. Please follow the WSM procedures in Section 501-12.
3. Lower the tailgate of the vehicle.
4. Disconnect the negative battery cable(s) and position aside. Please follow the WSM procedures in 		
Section 414-01.
5. Remove the Right Hand (RH) Front Scuff Plate Trim Panel. Please follow the WSM procedures in
Section 501-05.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 4 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
6. Release the clips and remove the RH lower cowl trim panel. See Figure 2.
• Release the molded snap in the fuse panel cover then rotate fuse panel inboard and forward to 		
		 disengage hooks from the cowl trim.
x3
21685B
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 5 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
7. Using an Interior Trim Remover, remove the push pins and the RH insulation panel. See Figure 3.
• Disconnect the electrical connectors.
x3
FRONT OF
VEHICLE
21685C
FIGURE 3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
8. Place the Relay Harness, included in the kit, onto the Body Control Module (BCM) wiring harness and 		
secure using a tie strap. See Figure 4.
FRONT OF
VEHICLE
BCM WIRING HARNESS
TIE STRAP
RELAY
21685F
FIGURE 4
9. Locate and disconnect C212 on the climate control housing. See Figure 5.
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
C212
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21685E
PLACE
COPY HERE
FIGURE 5
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 7 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
10. Remove the green locking tab on the female end of C212. See Figure 6.
FRONT OF
VEHICLE
GREEN LOCKING
TAB
FEMALE END
OF C212
21685G
FIGURE 6
11. Install the Black (BK) wire from the relay into Pin 1 of the female end of C212. See Figure 7.
FRONT OF
VEHICLE
PIN 1
FEMALE END
OF C212
BLACK WIRE
FROM RELAY
STUD FOR
MISSING NUT
STUD FOR
21685H NUT
MISSING
FIGURE 7
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 8 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
12. Install the green locking tab into the female end of C212. See Figure 8.
NOTE: Do not reconnect the electrical connector at this time.
FRONT OF
VEHICLE
GREEN LOCKING
TAB
FEMALE END
OF C212
21685I
FIGURE 8
CAUTION: Do not over torque the ground stud nut.
13. Install the ground eyelet to the ground stud. See Figure 9.
• Remove the nut from the ground stud.
• Install the BK ground wire with the eyelet onto the ground stud.
• Reinstall the nut to the ground stud.
• Torque: 70 lb. in (8 Nm)
FRONT OF
VEHICLE
GROUND STUD
NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
BK GROUND WIRE WITH
PLACE
COPY HERE
EYELET FROM
RELAY
BCM
21685J
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
FIGURE 9
ATTACHMENT III
PAGE 9 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
14. Disconnect C2280A and C2280B from the BCM. See Figure 10.
FRONT OF
VEHICLE
C2280B
C2280A
BCM
21685K
FIGURE 10
15. Remove the red locking tab of C2280A. See Figure 11.
RED LOCKING
TAB
C2280A
STUD FOR
MISSING NUT
STUD FOR
21685L
MISSING NUT
FIGURE 11
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
ATTACHMENT III
PAGE 10 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
16. Release and position aside the connector cover. Route the Grey (GY) wire from the relay through the 		
cover and install the terminal into Pin 7. See Figure 12.
GY WIRE FROM RELAY ROUTED
UNDER CONNECTOR COVER
CONNECTOR
COVER
TERMINAL OF GY
WIRE IN PIN 7
21685M
FIGURE 12
17. Position back the connector cover and install the red locking tab of C2280A. See Figure 13.
CONNECTOR
COVER
RED LOCKING
TAB
STUD FOR
MISSING NUT
C2280A
FIGURE 13
STUD FOR
21685N NUT
MISSING
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 11 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
18. Install the Grey-Orange (GY-OG) wire from the relay into C2280B. See Figure 14.
• Remove the tie strap.
• Release the locking tabs.
• Remove the inserts from the connector cover.
• Install the GY-OG wire into Pin 12.
			
• If Pin 12 is occupied, remove the terminal and follow sub-steps a through d.
				
a. Cut off the terminal from the GY-OG wire from the relay.
				
b. In-line splice the GY-OG wire from the relay onto the wire that occupied Pin 12.
				
c. Apply solder to the splice and seal using heat shrink tubing.
				
d. Reinstall the wire into Pin 12.
• Reinstall the inserts into the connector cover.
• Install a new tie strap and trim any excess.
TIE STRAP
C2280B
LOCKING TABS
INSERTS
CONNECTOR
COVER
GY-OG WIRE
IN PIN 12
21685O
FIGURE 14
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 12 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
19. Position aside the RH carpet to expose the floorboard. Use a block of wood or similar device to retain 		
the carpet away from the area to be clear of obstruction. See Figure 15.
CAUTION: The area highlighted below should be kept clear from obstruction to avoid any damage to 		
		
carpeting and/or wiring.
AREA TO KEEP CLEAR
FROM OBSTRUCTION
FRONT OF
VEHICLE
20037AE
FIGURE 15
20. If equipped, push the tailgate step release button. See Figure 16.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21685S
FIGURE 16
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
E196243
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 13 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
21. If equipped, open the tailgate step. See Figure 17.
21685T
FIGURE 17
22. If equipped, remove the bedliner tailgate cover. See Figure 18.
E196244
STUD FOR
MISSING NUT
E196058
FIGURE 18
20037III
STUD
FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 14 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
23. If equipped, remove the tailgate access panel bolts and the tailgate access panel. See Figure 19.
21685R
FIGURE 19
24. If equipped, remove the workspace tailgate access panel bolts and the workspace tailgate access 		
panel. See Figure 20.
x13
STUD FOR
MISSING NUT
STUD FOR
21685UNUT
MISSING
FIGURE 20
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
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MISSING NUT
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CUSTOMER SATISFACTION PROGRAM 21M08-S2
25. Remove the tailgate latch control assembly nuts and position the tailgate latch control assembly 		
towards the rear of the vehicle. See Figure 21.
FRONT OF
VEHICLE
TAILGATE LATCH
CONTROL ASSEMBLY
TAILGATE LATCH
CONTROL
ASSEMBLY NUT
x2
21685P
FIGURE 21
26. Disconnect the electrical connector and the push pin retainer. See Figure 22.
NOTE: Tailgate latch control assembly shown outside of the vehicle for clarity.
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
21685V
FIGURE 22
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
ATTACHMENT III
PAGE 16 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
27. Remove the white locking tab and the Black-Yellow (BK-YW) wire from the tailgate latch control 		
assembly connector. Cut off the terminal of the BK-YW wire. See Figure 23.
WHITE LOCKING
TAB
TERMINAL OF
BK-YW WIRE
TAILGATE LATCH CONTROL ASSEMBLY
ELECTRICAL CONNECTOR
21685W
FIGURE 23
28. Seal the BK-YW wire using heat shrink tubing. Bend back the sealed wire and secure using 			
Coroplast® 837 or Equivalent Electrical Wire Harness Tape. See Figure 24.
SEAL BK-YW WIRE WITH
HEAT SHRINK TUBING
BEND WIRE BACK
AND APPLY TAPE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21685X
FIGURE 24
STUD FOR
MISSING NUT
PLACE COPY HERE
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
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MISSING NUT
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PAGE 17 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
29. Install the Tailgate Jumper Harness non-sealed end terminal into the open pin in the tailgate latch 		
control assembly electrical connector. Secure using Coroplast® 837 or Equivalent Electrical Wire
Harness Tape. Reinstall the white locking tab. See Figure 25.
COROPLAST® 837 OR
EQUIVALENT TAPE
TAILGATE JUMPER
HARNESS
NON-SEALED END OF
TAILGATE JUMPER HARNESS
21685Y
FIGURE 25
30. Reconnect the electrical connector and the push pin retainer. See Figure 26.
NOTE: Tailgate latch control assembly shown outside of the vehicle for clarity.
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
21685V
FIGURE 26
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 18 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
31. Using a straightened coat hanger, tape the sealed terminal end of the Tailgate Jumper Harness Wire 		
to one end of the coat hanger. Route the wire and coat hanger on the Left Hand (LH) side of the
tailgate latch control assembly and through the opening in the center bottom of the tailgate. Continue
to pass through the opening in the bed and down through the bottom of the vehicle. See Figure 27.
BED OPENING
TAILGATE OPENING
TAILGATE OPENING
FRONT OF
VEHICLE
21685Z
FIGURE 27
32. Secure the Tailgate Jumper Harness using tie straps and trim any excess length of tie strap.
See Figure 28.
TIE STRAP
FOR
TIESTUD
STRAP
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FRONT OF
VEHICLE
21685AA
FIGURE 28
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
PLACE COPY HERE
PLACE COPY HERE
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ATTACHMENT III
PAGE 19 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
33. Position back the tailgate latch control assembly and install the nuts. See Figure 29.
• Torque 80 lb.in (9 Nm)
FRONT OF
VEHICLE
TAILGATE LATCH
CONTROL ASSEMBLY
TAILGATE LATCH
CONTROL
ASSEMBLY NUT
x2
21685BB
FIGURE 29
34. Replace the Tailgate Release Switch. Please follow the WSM procedures in Section 501-14.
• For vehicle equipped with the 360 Degree View Camera system or with the digital Rear Only 		
Parking Aid Camera system, do not perform the 360 Degree View Camera Alignment at this time.
35. Release the C4002/C4003 retainer and disconnect C4002, C4003 and C4321. See Figure 30.
C4002/C4003
RETAINER
C4003
C4002
FRONT OF
VEHICLE
C4321
C4002
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
C4003
STUD FOR
MISSING NUT
PLACE
COPY HERE
21685CC
FIGURE 30
PLACE COPY HERE
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 20 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
36. Remove any tape and/or convolute from the gray C4002 male end to expose the Black (BK) dummy 		
wire. Cut the BK dummy wire just in front of the heat shrink tubing and discard the heat shrink end.
Cut off the sealed terminal on the Tailgate Jumper Harness. Install a new piece of heat shrink tubing,
twist the Tailgate Jumper Harness and the C4002 male end BK dummy wire together. See Figure 31.
BK DUMMY
WIRE OF GRAY
CONNECTOR
TAILGATE JUMPER
HARNESS
BK DUMMY
WIRE OF GRAY
CONNECTOR
GRAY C4002
MALE END
TWISTED WIRES
HEAT SHRINK
TUBING
GRAY C4002
MALE END
21685YY
FIGURE 31
37. Solder the twisted wires and apply and seal the heat shrink tubing. See Figure 32. Reapply the 		
convolute and/or black electrical tape.
PIN 2 DUMMY
WIRE OF GRAY
CONNECTOR
SOLDER
HEAT SHRINK
TUBING
TAILGATE JUMPER
HARNESS
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21685EE
FIGURE 32
STUD FOR
MISSING NUT
PLACE COPY HERE
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
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MISSING NUT
ATTACHMENT III
PAGE 21 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
38. Remove any tape and/or convolute from the gray C4002 female end to expose the Black (BK) dummy 		
wire. Cut the BK dummy wire just in front of the heat shrink tubing and discard the heat shrink end.
Cut off the sealed terminal on the Body Length Jumper Harness. Install a new piece of heat shrink
tubing, twist the Body Length Jumper Harness and the C4002 female end black dummy wire
together. Solder the twisted wires and apply and seal the heat shrink tubing. Reapply the convolute
and/or black electrical tape. See Figure 33.
BK DUMMY
WIRE OF GRAY
CONNECTOR
BODY LENGTH
JUMPER HARNESS
SOLDER AND
HEAT SHRINK
C4002 FEMALE END
21685FF
FIGURE 33
39. Reconnect C4002, C4003, C4321 and the C4002/C4003 retainer. See Figure 34.
C4002/C4003
RETAINER
C4321
C4003
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
C4002
STUD FOR
MISSING NUT
21685HH
PLACE COPY HERE
FIGURE 34
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
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ATTACHMENT III
PAGE 22 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
40. Route the Body Length Jumper Harness along the LH frame rail towards the front of the vehicle 		
keeping the harness as close to the bed as possible. Secure using tie straps approximately every 12 		
in (305 mm). See Figure 35.
NOTE: The tie straps were left untrimmed for clarity. Trim any excess from the tie straps once installed.
FRONT OF
VEHICLE
BODY LENGTH
JUMPER HARNESS
LH FRAME RAIL
21685II
FIGURE 35
41. Continue to route the Body Length Jumper Harness along the LH frame rail. Once at the fuel tank, 		
route the Body Length Jumper Harness across the crossbrace to the RH side of the frame rail. Secure
the Body Length Jumper Harness to the existing harness and to the holes within the crossbrace
using the assorted supplied tie straps approximately every 12 in (305 mm). See Figures 36 and 37.
FRONT OF
VEHICLE
BODY LENGTH
JUMPER HARNESS
BODY LENGTH
JUMPER HARNESS
STUD FOR
MISSING NUT
STUD FOR
CROSSBRACEMISSING NUT
FUEL TANK
FIGURE 36
STUD FOR
21685JJ NUT
MISSING
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 23 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
BODY LENGTH
JUMPER HARNESS
FRONT OF
VEHICLE
CROSSBRACE
21685KK
FIGURE 37
42. Route the Body Length Jumper Harness over the RH frame rail and continue on the outboard RH 		
frame rail as close to the bed as possible. Secure the Body Length Jumper Harness to the holes
within the underside of the bed and the outboard RH frame using the assorted supplied tie straps
approximately every 12 in (305 mm). See Figure 38.
BODY LENGTH
JUMPER HARNESS
STUD FOR
MISSING NUT
OUTBOARD RH
FRAME RAIL
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
STUD FOR
21685LL
MISSING NUT
FIGURE 38
PLACE COPY HERE
PLACE COPY HERE
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 24 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
43. ALL vehicles equipped WITH power running boards have a grommet located on the front passenger 		
floorboard. Super Cab vehicles WITHOUT power running boards have no hole present on the 		
front passenger floorboard. Crew Cab vehicles WITHOUT power running boards have a plug
on the front passenger floorboard. See Figure 39.
- Is the vehicle equipped with power running boards or have a body plug on the floor?
YES - Proceed to Step 46.
NO - Proceed to Step 44.
NOTE: Floorboard grommet shown, floorboard plug similar.
SUPER CAB
WITHOUT
POWER
RUNNING
BOARDS
SUPER CAB
AND CREW
CAB WITH
POWER
RUNNING
BOARDS
21685OO
FIGURE 39
44. Locate the floorboard stamped circular hole on the under side of the front passenger floorboard. 		
Using a Center Punch, mark the center of the circular hole. Using a 1-1/2 inch (38 mm) Bi-Metal Hole
Saw with arbor and pilot bit, drill through the floorboard towards the inside of the vehicle. De-burr the 		
hole. See Figure 40.
FRONT OF
VEHICLE
1 1/2 INCH (38 MM)
HOLE SAW
STUD FOR
MISSING NUT
CENTER
PUNCH
FLOORBOARD
STAMPED CIRCULAR
HOLE
STUD FOR
21685MM NUT
MISSING
FIGURE 40
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
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ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 21M08-S2
45. Following the directions on the can, liberally apply some PM-13-B Anti Corrosion Coating or
equivalent to the edge and surface around the hole drilled into the floorboard. Allow to fully dry.
See Figure 41.
APPLY PM-13-B
OR EQUIVALENT
21685NN
FIGURE 41
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
ATTACHMENT III
PAGE 26 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
NOTE: If equipped with power running boards, the grommet will already be installed into the floorboard. If 		
equipped with a body plug, remove and discard.
46. Install the grommet and route the Body Length Jumper Harness. See Figure 42.
• As needed, install the grommet included in the Tailgate Actuator Ground Wiring Part Kit into the 		
hole drilled into the floorboard being sure that the grommet is fully seated.
			
a. If equipped with power running boards, remove the electrical tape off of the 			
			
grommet that is already installed into the floorboard.
• Route the Body Length Jumper Harness through the center of the grommet.
			
b. If equipped with power running boards, route the Body Length Jumper Harness 		
			
through the center of the existing grommet along side of the existing wire.
			
See Figure 43.
• Apply black electrical tape over the end of the grommet and the Body Length Jumper Harness.
NOTE: Grommet on vehicle without power running boards shown, other similar.
FRONT OF
VEHICLE
GROMMET
BLACK ELECTRICAL TAPE
BODY LENGTH
JUMPER HARNESS
21685PP
FIGURE 42
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
ATTACHMENT III
PAGE 27 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
NOTE: Grommet on vehicle with power running boards shown, other similar.
FRONT OF
VEHICLE
POWER RUNNING
BOARD HARNESS
BODY LENGTH
JUMPER HARNESS
21685QQ
FIGURE 43
47. Disconnect the push pin of the male end of C212 from the instrument panel bracket. See Figure 44.
FRONT OF
VEHICLE
PUSH PIN
MALE END
OF C212
FIGURE 44
STUD FOR
MISSING NUT
STUD FOR
21685RR
MISSING
NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 28 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
48. Remove the green locking tab and install the Body Length Jumper Harness terminal into the Pin 1
cavity of the C212 male end. See Figure 45.
GREEN LOCKING
TAB
BODY LENGTH
JUMPER HARNESS
MALE END
OF C212
21685SS
FIGURE 45
49. Reinstall the green locking tab, position back the push pin of the male end of C212 into the instrument 		
panel bracket and reconnect the C212 electrical connector. See Figure 46.
GREEN LOCKING
TAB
STUD FOR
MISSING NUT
MALE END
OF C212
FIGURE 46
STUD FOR
MISSING NUT
21685TT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
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CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 29 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
50. Position back the carpet. Reconnect C2280A and C2280B to the BCM. Secure the relay wiring to the 		
existing BCM wiring harness using tie straps. Trim any tie straps excess. See Figure 47.
TIE STRAPS
BCM WIRING
HARNESS
C2280B
C2280A
21685UU
FIGURE 47
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
PLACE COPY HERE
PLACE COPY HERE
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ATTACHMENT III
PAGE 30 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
51. Connect the electrical connectors, install the RH insulation panel and the push pins. See Figure 48.
x3
21685VV
FIGURE 48
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 31 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
52. Install the RH lower cowl trim panel and the fuse panel cover. See Figure 49.
x3
21685WW
FIGURE 49
53. Install the RH Front Scuff Plate Trim Panel. Please follow the WSM procedure in Section 501-05.
54. Connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01.
55. Install the Glove Compartment. Please follow the WSM procedures in Section 501-12.
56. For vehicles equipped with the 360 Degree View Camera system or with the digital Rear Only Parking 		
Aid Camera system, perform 360 Degree View Camera Alignment. Please follow the WSM
procedures in Section 413-13B.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
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PLACE COPY HERE
ATTACHMENT III
PAGE 32 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC's after 		
programming. For DTC's generated after programming, follow normal diagnostic service 			
procedures.
57. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure 		
there is a good internet connection and the VCM is properly connected to the DLC.
58. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
59. Click 'Read VIN from Vehicle' or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed		
on the RH side of the screen. Modules that are communicating are highlighted in green.
60. Select Toolbox tab.
61. From the list on the LH side of the screen, select the BCM.
62. From the list on the RH side of the screen, select BCM - Body Control Module (BCM) Software 		
Update.
63. Click RUN. Follow all on-screen instructions carefully.
64. If equipped, from the list on the RH side of the screen, select BCM - Tailgate Interior Release Switch
Configuration.
65. Click RUN. Follow all on-screen instructions carefully.
66. When prompted to choose a parameter state, select Double Press.
67. From the list on the RH side of the screen, select Tailgate Ajar Message.
68. Click RUN. Follow all on-screen instructions carefully.
69. When prompted to choose a parameter state, select Disable.
70. From the list on the RH side of the screen, select Self-Test and click RUN.
71. Click the Run Selected Tests button in the lower right.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022
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PAGE 33 OF 33
CUSTOMER SATISFACTION PROGRAM 21M08-S2
72. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
73. Disconnect the battery charger from the 12V battery once the programming has completed. This 		
completes the recall.
Important Information for Module Programming
														
NOTE: When programming a module, use the following basic checks to ensure programming completes 		
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect 		
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.		
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module 		
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during 		
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause 		
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The			
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, 			
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from 		
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”		
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module 			
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,		
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the 		
programming process. Make sure all applicable steps are followed in order.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2022