A9122432068171_1

Technical Service Bulletin
91 Audi connect & Infotainment Warranty Submission Instructions for MY23 and Onwards
91 22 43 2068171/1 November 4, 2022.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All Audi Models
2023 – 2024
All
Not applicable
Condition
Customer statement:
The customer concerns are related to the infotainment system or Audi connect.
Workshop findings:
Please note: This TSB does not contain any repair instructions. It provides information on new damage codes
related to the infotainment system and Audi connect, which should be used from MY23 onwards.
Please use these new damage codes when invoicing the concerns described in the “Warranty accounting
instructions” section.
More new damage codes will be added in subsequent revisions.
Technical Background
The damage codes that have been used up to now for concerns related to functions of the infotainment system
and Audi connect (0039 and 0040) are often insufficient for describing the cause or conditions of a customer
concern. Audi has expanded the existing concept for damage codes related to the infotainment system and Audi
connect to enable more specific invoicing.
Page 1 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Please refer to the “Warranty” section for how to apply it.
Production Solution
Not applicable.
Service
Not applicable.
Warranty
The following new information/principles apply concerning selecting the correct service number and the newly
defined damage codes when invoicing for concerns related to the infotainment system and Audi connect. Please
refer to Audi Warranty Communication AWC-22-12 at www.audi-wpi.com for further information.
Selecting service number
1. Service number 9107 may not be used to invoice the replacement of parts. This service number is only for
technical issues not caused by the vehicle, such as issues with the mobile network or backend server.
2. Work performed on the vehicle due to an issue not caused by the vehicle must be invoiced using service
number 9107 and not the service number for the component on which the repair was performed. Examples of
this type would be a terminal 30 reset based on instructions given in response to a technical repair query from
TAC or Audi connect Technical Support or reporting obligation during a technical launch.
Page 2 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3. The service number for a control unit (e.g. 9145, 9170, or 9196) should be used when submitting a warranty
claim only if the component in question was determined to be the root cause of the customer concern (e.g., if
the control unit had to be replaced).
Service number
Component/meaning
9170
Telematics control unit
Diagnostic address 0075
OCU3 or OCU4
Models: A3, Q3, Q4 (including S and RS versions)
System designation in the diagnostic log includes “OCU...”
9145
Transmitter and receiver unit
Diagnostic address 0075
Connectivity box Low or Connectivity box High (ConBox)
Models: A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, e-tron GT
(including S and RS versions)
System designation in the diagnostic log includes “ConBox” or “CB_H_”
9196
Control unit for display and operating unit
Diagnostic address 005F
Information electronics (MMI)
Models: all
9107
Online services
Audi connect systems or components outside of the vehicle (e.g., mobile network
provider or the backend server)
Page 3 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Damage code
New damage codes have been created for specific service numbers for particular concerns.
A039 = Emergency call button LED is not green (SOS is Red)
A139 = myAudi login error (Customer cannot log into myAudi in MMI)
As a result, the following additional combinations may be used for invoicing:
Service
Concern
Explanation
number /
damage code
9107 / A039
The emergency call LED is not green.
For work performed on a vehicle due to an issue not
caused by vehicle technology
9145 / A039
The emergency call LED is not green.
The emergency call module causes this issue, and the
system designation is “ConBox” or “CB_H_” (diagnostic
address 0075 for A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron,
& e-tron GT)
9170 / A039
The emergency call LED is not green.
The emergency call module causes this issue, and the
system designation is “OCU” (diagnostic address 0075
for A3, Q3, & Q4)
9107 / A139
The myAudi login in the vehicle does
For work performed on a vehicle due to an issue not
not work.
caused by vehicle hardware
Page 4 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
9196 / A139
The myAudi login in the vehicle does
The issue is caused by the information electronics
not work.
control unit (diagnostic address 005F).
More new damage codes will be defined in the future and published in subsequent revisions of this technical
service bulletin.
If the repair in the warranty claim does not correspond to one of the concerns included in the table above, please
continue to use damage codes 0039 and 0040.
An overview of the current infotainment & Audi connect components and their corresponding service numbers
are provided in the attachment.
Additional Information
Please refer to Audi Warranty Communication, AWC-22-12: Infotainment System/connect Claim Coding.
All parts and service references provided in this TSB (2068171) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 5 of 5
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.