A9122502068171_2

Technical Service Bulletin
91 Audi connect & Infotainment Warranty Submission Instructions for MY23 and Onwards
91 22 50 2068171/2 November 23, 2022. Supersedes Technical Service Bulletin Group 91 number 22-43 dated
November 4, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All Audi Models
2023 onward
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Warranty (Added additional damage codes)
1
11/04/2022
Initial publication
Customer statement:
The customer concerns are related to the infotainment system or Audi connect.
Workshop findings:
Please note: This TSB does not contain any repair instructions. It provides information on new damage
codes related to the infotainment system and Audi connect, which should be used from MY23 onwards.
Please use these new damage codes when invoicing the concerns described in the “Warranty accounting
instructions” section.
More new damage codes will be added in subsequent revisions.
Technical Background
The damage codes that have been used up to now for concerns related to functions of the infotainment system
and Audi connect (0039 and 0040) are often insufficient for describing the cause or conditions of a customer
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© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
concern. Audi has expanded the existing concept for damage codes related to the infotainment system and Audi
connect to enable more specific invoicing.
Please refer to the “Warranty” section for how to apply it.
Production Solution
Not applicable.
Service
Not applicable.
Warranty
The following new information/principles apply concerning selecting the correct service number and the newly
defined damage codes when invoicing for concerns related to the infotainment system and Audi connect. Please
refer to Audi Warranty Communication AWC-22-12 at www.audi-wpi.com for further information.
Selecting service number
Service number 9107 may not be used to invoice the replacement of parts. This service number is only for
1. technical issues not caused by the vehicle, such as issues with the mobile network or backend server.
Work performed on the vehicle due to an issue not caused by the vehicle must be invoiced using service
2. number 9107 and not the service number for the component on which the repair was performed. Examples
of this type would be a terminal 30 reset based on instructions given in response to a technical repair query
from TAC or Audi connect Technical Support or reporting obligation during a technical launch.
3.
The service number for a control unit (e.g. 9145, 9170, or 9196) should be used when
submitting a warranty claim only if the component in question was determined to be the root
cause of the customer concern (e.g., if the control unit had to be replaced).
Service number Component/meaning
9170
Telematics control unit
Page 2 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Diagnostic address 0075
OCU3 or OCU4
Models: A3, Q3, Q4 (including S and RS versions)
System designation in the diagnostic log includes “OCU...”
9145
Transmitter and receiver unit
Diagnostic address 0075
Connectivity box Low or Connectivity box High (ConBox)
Models: A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, e-tron GT
(including S and RS versions)
System designation in the diagnostic log includes “ConBox” or “CB_H_”
9196
Control unit for display and operating unit
Diagnostic address 005F
Information electronics (MMI)
Models: all
9107
Online services
Audi connect systems or components outside of the vehicle (e.g., mobile network provider or
the backend server)
9103
Rear MMI control panel
Rear seat wireless control head (SCON)
Models: A8
9193
Touch screen display unit
Front MMI touch-screen display (both single and dual displays)
9194
Display unit
Page 3 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Front MMI display (non touch-screen)
Damage code
New damage codes have been created for specific service numbers for particular concerns.
A039 = Emergency call button LED is not green (SOS is Red)
A139 = myAudi login error (Customer cannot log into myAudi in MMI)
A239 = Screen off, sound is working
A339 = Online map update not available
A439 = Online map update error
A539 = MMI not starting, welcome screen
As a result, the following additional combinations may be used for invoicing:
Service
number /
damage code
Concern
Explanation
9107 / A039
The emergency call LED is not For work performed on a vehicle due to an issue not caused
green.
by vehicle technology
9145 / A039
The emergency call LED is not The emergency call module causes this issue, and the system
green.
designation is “ConBox” or “CB_H_” (diagnostic address 0075
for A4, A5, Q5, A6, A7, Q7, A8, Q8, e-tron, & e-tron GT)
9170 / A039
The emergency call LED is not The emergency call module causes this issue, and the system
green.
designation is “OCU” (diagnostic address 0075 for A3, Q3, &
Q4)
9107 / A139
The myAudi login in the
vehicle does not work.
For work performed on a vehicle due to an issue not caused
by vehicle hardware
9196 / A139
The myAudi login in the
vehicle does not work.
The issue is caused by the information electronics control unit
(diagnostic address 005F).
Page 4 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
9103 / A239
Nothing is shown on the
The complaint relates to a display in the rear of the vehicle.
screen, but the sound output is
working.
9193 / A239
Nothing is shown on the
A faulty front touch display was found to be the cause
screen, but the sound output is
working.
9194 / A239
Nothing is shown on the
A faulty front display was found to be the cause
screen, but the sound output is
(MMI displays without touch function).
working.
9196 / A239
Nothing is shown on the
The issue is caused by the information electronics (diagnostic
screen, but the sound output is address 005F).
working.
9107 / A339
No online map update is
offered in the vehicle.
For work performed on vehicle due to issue not
9196 / A339
No online map update is
offered in the vehicle.
The issue is caused by the information electronics (diagnostic
address 005F).
9107 / A439
An online map update was
started but is cancelled or
shows an error message.
For work performed on vehicle due to issue not
9196 / A439
An online map update was
started but is cancelled or
shows an error message.
The issue is caused by the information electronics (diagnostic
address 005F).
9170 / A539
The MMI gets stuck on the
welcome screen after it is
switched on.
This issue is caused by the emergency call module and the
system designation includes “OCU” (diagnostic address
0075).
9196 / A539
The MMI gets stuck on the
welcome screen after it is
switched on.
The issue is caused by the information electronics (diagnostic
address 005F).
caused by vehicle technology
caused by vehicle technology
Page 5 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
More new damage codes will be defined in the future and published in subsequent revisions of this technical
service bulletin.
If the repair in the warranty claim does not correspond to one of the concerns included in the table above, please
continue to use damage codes 0039 and 0040.
An overview of the current infotainment & Audi connect components and their corresponding service numbers are
provided in the attachment.
Additional Information
Please refer to Audi Warranty Communication, AWC-22-12: Infotainment System/connect Claim Coding.
All parts and service references provided in this TSB (2068171) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.