A9322832068363_1
Service Bulletin Details
Public Details for: A9322832068363_1
- 2022 -
Models from 2022
2022 AUDI Q4 E-TRON |
Technical Service Bulletin 93 DTCs P0C4A00, P2B2800 and/or P0CFF00 Stored in the Hybrid Battery Management control unit 93 22 83 2068363/1 November 7, 2022. Model(s) Year VIN Range Vehicle-Specific Equipment 2022 All Not Applicable Q4 e-tron quattro, and Q4 Sportback e-tron quattro Condition Customer states: • The warning message in the dash panel insert comes on with “Electric drive: fault. Please contact workshop”. Workshop findings: The customer statement can be reproduced. At least one of the following DTCs are logged in Hybrid Battery Management (BMCe) J840 (address word 008C): • DTC P0C4A00 – Activation of coolant pump 1 for hybrid / high voltage battery malfunction. or • DTC P0CFF00 – Hybrid/EV Battery Pack Coolant Pump Stuck. and/or • DTC P2B2800 – Hybrid/EV Battery Pack Coolant Pump Performance. Page 1 of 4 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background Residual air in the cooling system may cause dry running of the coolant pump. Production Solution Not applicable. Service If one or more of the faults specified above is entered, proceed as follows: In order to erase a static event memory entry, the control units must be in bus sleep mode. To ensure that no problems occur during the bleeding routine, it is essential that the high-voltage system is within a defined temperature range. Check the temperature in the Hybrid Battery Management (BMCe) J840 (address word 008C) Measured Value Block: 2A0B (IDE01838) battery temperature. The temperature must be in the range of 3-26°C. • Erase event memory entry. • Perform bleeding routine twice via Guided Fault Finding. • Then evaluate the complaint again. If the fault does not return: • The vehicle can be returned to the customer. If the fault returns: The coolant pump (V590) must be replaced according to the Workshop Manual. Page 2 of 4 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9382 Damage Code: 0040 Labor Operations: Check vehicle (initiate bus sleep mode) 0689 0199 10 TU If necessary: 9382 19xx See SRT 0150 0000 Time stated on Remove and install coolant pump (Claim related SRTs per ELSA for the specific vehicle) Diagnostic Time: GFF (Checking and clearing fault and Bleeding Procedures) diagnostic protocol (Max 120 TU) Claim Comment: Road test prior to service procedure No allowance 0 TU Road test after service procedure 0121 0004 10 TU As per TSB 2068363/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Page 3 of 4 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the See ETKA/ELSA Repair Manual 1EA 965 567 D Water Pump (If required) 01 Additional Information All parts and service references provided in this TSB (2068363) are subject to change and/or removal. ©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.